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ddock123
New member
Username: ddock123
Post Number: 47
Registered: 06-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Saturday, October 14, 2006 - 11:18 am: | 
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I work at a small town resturant for my dad. We had a Womans Club dinner Thursday night booked. They came in at noon to decorate. They wanted me to do all this stupid stuff, move the extra tables and chairs out, ect. So, I did. There were only 18 of them out of the 20 expected. They ordered the Senior meals so the bill was not much. The Womans Club was taking care of the tip. They wanted 15% added to the bill. My tip was $22.43. I was so pissed because I spent so much time on this dinner. I could have just waited on the main dining area and made way more money. I will never do that again.
Do the places where you work have a min. tip on a dinner party, ect.? |
hacinta
Senior Member
Username: hacinta
Post Number: 1375
Registered: 01-2003
Rating: N/A
Votes: 0 (Vote!) | | Posted on Saturday, October 14, 2006 - 01:33 pm: |
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ddock, I hate big parties too, especially a bunch of senior ladies.
However you are now armed with knowledge. They used your location to have a party, with no work on their part. Stick a charge on the bill, either they will not come back. Awww what a loss 20 senior dinners. Or they will appreciate usage of your restaurant and it will be worth it.
I would certainly tell Dad to count me out on the next bingo bag gala.
Formerly Jammie
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lords_of_acid
Advanced Member
Username: lords_of_acid
Post Number: 800
Registered: 01-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Saturday, October 14, 2006 - 02:05 pm: |
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ddock123
"I was so pissed because I spent so much time on this dinner."
Did you get all the orders correct?
Were you attentive?
Did you forget ANYTHING or overcharge them?
Basically did you make ANY mistakes at all is what I am asking?
As far as moving chairs and tables goes, that's NOT part of the service that is involved in the meal. That is just moving things. I DEFINATELY WOULDN'T consider that in the tip, because it's not part of the meal. I would consider moving tables and chairs to be just like side work. Mentioning that is IRRELEVANT to the meal itself. People tip on their experience actually dining, NOT basing the tip on you moving furniture. I don't base my tip on the server filling up the ice bin for instance. Same difference basically.
I think if you did a great job, you should have gotten at least $30. It sounds like they were cheapskates if they did get great service from you. |
big_momma
Intermediate Member
Username: big_momma
Post Number: 319
Registered: 10-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Saturday, October 14, 2006 - 02:47 pm: |
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Lords, you don't even know how to read a menu, never mind be a decent customer. Please don't try to give advice to a server.
Ddock in the future your father should charge a function fee of $50-80, plus 18% gratuity. If they're allowed to decorate and move the tables around, they're having a function.
Of course Lords wouldn't know that. Her only functions are servicing her husband and using the toilet. Oh, and maybe the shindigs her family goes to at Denneys. |
ddock123
New member
Username: ddock123
Post Number: 48
Registered: 06-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Saturday, October 14, 2006 - 02:52 pm: |
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Lords:
Yes. I got all the orders correct.
I was very attentive.
No. I didn't forget anything. No, I didn't over charge them. Nobody paid over $11.00 for their meal. Some only paid $7.00.
No. I didn't make any mistakes. I have been serving for 13 years and I am very good at what I do.
The Club ask me to do these things. We never move out tables, ect. I thought the Club would be thankful enough to throw in a bit more. O well. I will not serve them again. I will let another server wait on them next time.
I am a very good server. Alot of our customers will only sit in my station. They will even stand and wait on a table to open in my station. That is how attentive and unforgetful I am. |
hacinta
Senior Member
Username: hacinta
Post Number: 1377
Registered: 01-2003
Rating: N/A
Votes: 0 (Vote!) | | Posted on Saturday, October 14, 2006 - 03:10 pm: |
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ddock, ignore lords please. Since we know that in most cases usage of an establishment is not for free. These ladies took advantage of that. There was no charge to them to accommodate their party. Decorating for a party and moving furniture is not part of side work. In addition usually when there is a function like that, the guests are not allowed to order off the senior menu. Sorry but the place you work screwed up a bit. Once again you now have some valuable information.
I dont know what stupid doesn't understand they tipped you 15%. That is not good enough when it amounts to 22 bucks. I know it was 15%, still not enough for a shift.
Formerly Jammie
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bistroy
Member
Username: bistroy
Post Number: 171
Registered: 01-2006
Rating: N/A
Votes: 0 (Vote!) | | Posted on Saturday, October 14, 2006 - 04:28 pm: |
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When we have large parties like that, we come up with a set menu. They have a few apps, a choice between soup or salad, and a choice of 3 or 4 entrees with a dessert. If they want to decorate, good, I let them. We do move tables around for them, but that's part of the gratuity, which is 20%.
Oh, and we charge a per-person fee, no matter what they order. Either they take it, or leave it, but we try to accomodate their budget. The servers will get a couple beers or glasses of wine too, if they wish.
Lords, shut the hell up!!
[img]http://top100.kontraband.com/files/top100/1704/cdumper2.gif[/img]
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caby_kay
New member
Username: caby_kay
Post Number: 17
Registered: 05-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Saturday, October 14, 2006 - 11:08 pm: |
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lords, who the hell do you think you are giving a server advice? go chow down on some ranch and shut up you cow! |
coorslite
Intermediate Member
Username: coorslite
Post Number: 434
Registered: 10-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Sunday, October 15, 2006 - 12:58 pm: |
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Gee Cuntflap would've given you a whole $7.57 extra. Compared to what you could've made on the floor that wouldn't cover it. You have never done this job Cuntflap so shut the hell up! Go bother your husband. |
vitalryan
Member
Username: vitalryan
Post Number: 128
Registered: 03-2006
Rating: N/A
Votes: 0 (Vote!) | | Posted on Monday, October 16, 2006 - 01:27 am: |
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Lol.. I had a party of 22 african americans come in Saturday night, the server didn't want em "I don't want to deal with these people" you know how that is, so screw it, I took care of em. Had a $500 check, with $90 gratuity included, they left me an extra $90, woo hoo!!! $180 on one table, I tipped out everyone a lot extra and still walked with $285 on a single evening shift! Oh, and the party was the nicest group of people I've served in a LONG time, so well behaved, incredibly nice, clearly well mannered, high class individuals, couldn't ask for more!
Oh, but enough about me. Yes, they should charge a function fee. Loads Of Stupidity doesn't get it, but setting up table, helping to decorate, often times carrying packages in and out, excessive messes because of all their decorations, etc, are PART of the service. They should be charge a $75 function fee which should go to the server in this case.
Obviously EVERY case is different, at my last restaurant we had a problem with this, and the servers who got stuck on the parties always got screwed, they did $3.99 lunch specials, and had about 15 items for dinner for $6.99 (the rest was $15.99+) - people would make their own menu's with only 3.99 or 6.99 for dinner and have parties with 20, up to 100 people. The restaurant would let them do this, and of course, the server gets screwed, 20 people at $3.99, even with sodas racked up a $30 grat. Absurd. Thats part of the reason I left, I kept saying, they are taking half the great room, we should be charging them a function fee. It's stupid they allow them to have meetings, parties, etc... and take advantage of the restaurant, especially the servers like that.
Again, obviously every case is different, you gotta look at what people are buying, what type of check to expect, and how well the server is gonna be taken care of, if they are only there 1 1/2 hours, maybe a $30-$45 grat/service charge is fine. |
vozveratu
Advanced Member
Username: vozveratu
Post Number: 892
Registered: 01-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Monday, October 16, 2006 - 10:41 am: |
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The whole problem was PPA. If each person is only spending $11-15.00 and your only serving 15 people, then the money is going to be little. If this had been a business meeting and each person spent $30-40 per person, then your talking about 3 to 4 times what you made.
Now with PPA, whether low or high, the next thing a server looks at is the amount of work they have to do. No one wants to do all the work you did for 22.00. Had it been 100.00, would it have been worth it? Of course, but you didn't serve big spenders.
Another problem is the restaurant itself. They didn't make a lot of money from this deal. Each restaurant wants to make as much money selling as much food/beverage as they can. 12.00 per person sucks for most places, except diners maybe.
Now what a restaurant can do to keep this from happening is: Room Fee, or a Per Person Fee.
Some restaurants don't like to tie up a room when they can make money from normal guests. So what they do is calculate the amount they would have sold and charge a room fee based on the number.
Or they can charge a per person fee based on the menu and drinks they have set up for the function.
Then the amount is charged a 18-20% service fee for the server who set up the room, took the orders, gave great service, and broke the function down.
Different strokes for different folks. |
hacinta
Senior Member
Username: hacinta
Post Number: 1382
Registered: 01-2003
Rating: N/A
Votes: 0 (Vote!) | | Posted on Monday, October 16, 2006 - 08:15 pm: |
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You said that right Vozzie. This party did only what they were told they could. It is up to management from here on out to rectify it. Will they? I don't imagine it was real profitable for the establishment either.
If they came in early and decorated, that room was tied up all day. It may not have been otherwise used but still, shall I say principal. Although it doesn't sound like there was any real plans made. Especially since they ordered off the senior menu. The person who took the reservation didn't see to any arrangements.
Even though I think this party cheaped out, they were not forced into booking the room, and taking on other financial responsibilities. Can ya blame them??
It is possible that the person who took the reservation didn't realize what exactly they had in mind. Then with decorations, furniture rearranging it took on a life of its own. It would piss me off but I blame management.
Formerly Jammie
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bistroy
Member
Username: bistroy
Post Number: 177
Registered: 01-2006
Rating: N/A
Votes: 0 (Vote!) | | Posted on Wednesday, October 18, 2006 - 12:12 am: |
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That's exactly why any arrangement that big should be directed to management or the chef or owner.
[img]http://top100.kontraband.com/files/top100/1704/cdumper2.gif[/img]
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vozveratu
Advanced Member
Username: vozveratu
Post Number: 894
Registered: 01-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Wednesday, October 18, 2006 - 08:40 am: |
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It is possible that the person who took the reservation didn't realize what exactly they had in mind. Then with decorations, furniture rearranging it took on a life of its own. It would piss me off but I blame management.
And just like anything, it all starts from the top. I'm off on Saturday, but there is a wedding dinner. 5,000 Minimum for the room and patio. They are going to put 4 servers on the room. Each are going to walk with 187.00 after tip out. It's great money, but it's going to be a lot of work. Anyone involved with weddings would know this: Flowers, Table arrangement, etc.
Even though the money is good, I'm glad I'm not working that night. To much work. |
bistroy
Member
Username: bistroy
Post Number: 179
Registered: 01-2006
Rating: N/A
Votes: 0 (Vote!) | | Posted on Wednesday, October 18, 2006 - 01:11 pm: |
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Yeah, but the money is guaranteed. There's no chance of bad weather or whatever else to mess up a potential dead night.
That's the only good thing.
[img]http://top100.kontraband.com/files/top100/1704/cdumper2.gif[/img]
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