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wml3
New member
Username: wml3
Post Number: 4
Registered: 01-2003
Rating: N/A
Votes: 0 (Vote!) | | Posted on Monday, September 11, 2006 - 02:18 pm: | 
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Can you give me some examples of when you have given extra (beyond the ordinary) service in order to give a tip? |
teleburst
Senior Member
Username: teleburst
Post Number: 1171
Registered: 06-2003
Rating: N/A
Votes: 0 (Vote!) | | Posted on Monday, September 11, 2006 - 03:25 pm: |
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I try to do it at every table, so there's too much to talk about. Some of it is nuance, but most of it is providing the exact service that each table is looking for. I don't "have" to do that, you know. I can simply greet the table, take the order, get the food to the table and collect the money. Everything else I do tableside is "extra" and "above the ordinary". Which is why when I see $1,000 in sales like I did last night, I gross $195, like I did last night. |
hacinta
Senior Member
Username: hacinta
Post Number: 1316
Registered: 01-2003
Rating: N/A
Votes: 0 (Vote!) | | Posted on Monday, September 11, 2006 - 06:58 pm: |
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I started to list a bunch of things wml3, but deleted. The reason is a lot of these things I do because I am a nice person. Of course the ultimate goal is to earn the mother tip. Most I do becasue I care about people and if I can do anything to make someones day a little better I just do it.
Formerly Jammie
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snappertuna
New member
Username: snappertuna
Post Number: 5
Registered: 10-2006
Rating: N/A
Votes: 0 (Vote!) | | Posted on Saturday, October 14, 2006 - 05:54 am: |
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Never. |
hacinta
Senior Member
Username: hacinta
Post Number: 1391
Registered: 01-2003
Rating: N/A
Votes: 0 (Vote!) | | Posted on Friday, October 20, 2006 - 07:12 pm: |
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I am telling the world Snapper you do nice things when no tip is involved. There I said it and I'll say it again.
Formerly Jammie
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snappertuna
New member
Username: snappertuna
Post Number: 6
Registered: 10-2006
Rating: N/A
Votes: 0 (Vote!) | | Posted on Saturday, October 21, 2006 - 06:41 am: |
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God damn it, Hacinta. Don't you do it. Don't you let it get out that I ever did anything for free. I'm for sale and that's it. |
hacinta
Senior Member
Username: hacinta
Post Number: 1392
Registered: 01-2003
Rating: N/A
Votes: 0 (Vote!) | | Posted on Saturday, October 21, 2006 - 07:37 am: |
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Its all about the money. I always knew you could be bought.
Formerly Jammie
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coorslite
Intermediate Member
Username: coorslite
Post Number: 447
Registered: 10-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Sunday, October 22, 2006 - 12:58 am: |
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snapper you are a kind and caring person. There I said it too! |
bistroy
Member
Username: bistroy
Post Number: 184
Registered: 01-2006
Rating: N/A
Votes: 0 (Vote!) | | Posted on Sunday, October 22, 2006 - 02:30 am: |
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Snapper's an ass, and we all know it.
[img]http://top100.kontraband.com/files/top100/1704/cdumper2.gif[/img]
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mono
New member
Username: mono
Post Number: 4
Registered: 10-2006
Rating: N/A
Votes: 0 (Vote!) | | Posted on Tuesday, October 24, 2006 - 07:21 pm: |
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Well, yesterday I cleaned up a child's vomit. Didn't have much of a choice, though, there was no one else to clean it up. I had to scrub the carpet.
The tip was less than 10%. Stupid bitch. I just cleaned up your kids puke! I couldn't believe it.
Well, I felt better, though, when this annoying couple walked in, ignored both the "Please Wait to be Seated" signs, and sat at the same table that still stank of puke about an hour later.
"Hmmm, honey, what's that odd smell? Hmmm...let's continue sitting here being assholes..." |
lords_of_acid
Advanced Member
Username: lords_of_acid
Post Number: 810
Registered: 01-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Tuesday, October 24, 2006 - 08:03 pm: |
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mono
"The tip was less than 10%. Stupid bitch. I just cleaned up your kids puke! I couldn't believe it."
Remember, cleaning up is PART OF YOUR JOB that is paid through your EMPLOYER, NOT through customers. Customers pay for service they receive, NOT for you to clean up a mess. The carpet cleaning was for the next customers that sat there and those customer could have moved to another table if they didn't want to continue sitting there. You cleaing the mess up ***WASN'T**** PART OF THEIR SERVICE! DON'T YOU GET THAT?
When you buss a table that is next to customers, those customers aren't benefitting from you bussing that table, it's the NEXT CUSTOMERS that are.
If you did a great job and she tipped you 10%, that's wrong, but I wouldn't consider the CLEANING part to be **ANY** part of my service unless it's in my way. In other words, I don't care if my server puts our dirty dishes on the next table or leaves them at our table if we have a decent size table. It really doesn't bother me to have dishes around. If it doesn't affect me, it ISN'T part of ***MY*** service, it's part of the ***RESTAURANT'S SERVICE*** to the NEXT customers, NOT me.
There is NO DIFFERENCE in if you cleaned up the vomit AFTER she left or before she left, because you would still be CLEANING IT UP. My point is, it wasn't part of her service. You were cleaning the carpet for the restaurant to clean it for the next customers, NOT for them.
Just as you say "I couldn't believe it", well I CAN'T BELIEVE someone expects a big tip for CLEANING UP. That's RIDICULOUS. Bussers get tipped out from the sales of the shift from the servers, but they DON'T get tipped from customers, now do they? NO they don't. I really can't believe you think that cleaning up benefitted her. It's not like she couldn't move to another table or something, I mean really. Acting like she should tip you more for that is RIDICULOUS! |
mono
New member
Username: mono
Post Number: 6
Registered: 10-2006
Rating: N/A
Votes: 0 (Vote!) | | Posted on Tuesday, October 24, 2006 - 08:10 pm: |
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You don't think I should get tipped for cleaning up vomit? She hadn't even started eating yet. I suppose, next time, I'll just leave the vomit sitting there, since, as you say, its not part of their service. So, if I leave the vomit just sitting there, it shouldn't affect the tip, according to your theory. |
big_momma
Intermediate Member
Username: big_momma
Post Number: 325
Registered: 10-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Tuesday, October 24, 2006 - 08:13 pm: |
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Mono if one of my kids vomited in a restaurant the only person that would clean it would be me. I would never expect a waitperson or even a busser to clean it up. That's just rude. If for some reason I couldn't clean it (maybe if I was dead from the neck up or down, take your pick) I'd tip 50% at the very least. |
bistroy
Member
Username: bistroy
Post Number: 196
Registered: 01-2006
Rating: N/A
Votes: 0 (Vote!) | | Posted on Tuesday, October 24, 2006 - 08:17 pm: |
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Loads, cleaning up puke in a restaurant isn't a normal cleaning duty. The fact that mono cleaned up somebody elses puke does constitute a service to them.
You're stupid.
[img]http://top100.kontraband.com/files/top100/1704/cdumper2.gif[/img]
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lords_of_acid
Advanced Member
Username: lords_of_acid
Post Number: 811
Registered: 01-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Tuesday, October 24, 2006 - 09:31 pm: |
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mono
"So, if I leave the vomit just sitting there, it shouldn't affect the tip, according to your theory."
You still aren't doing anything for **HER** party at that table she is sitting at. If she doesn't want to smell it or be by it, she can sit at another table.
bistroy
"The fact that mono cleaned up somebody elses puke does constitute a service to them."
NOT if they chose to move to another table it ISN'T.
"You're stuipid."
You're stupid. |
jenaclaree
Intermediate Member
Username: jenaclaree
Post Number: 447
Registered: 01-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Tuesday, October 24, 2006 - 09:48 pm: |
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EWWWWWWW!!!!!!
50% for cleaning up vomit is not enough. Maybe $50! But I'm not even sure about that. At a sports bar I worked at in college somebody puked in the ladies room. They kept asking all the female servers to clean it up. Not one of us would. You know what happened to us? Nothing! Because cleaning up vomit is not our jobs! |
mono
New member
Username: mono
Post Number: 9
Registered: 10-2006
Rating: N/A
Votes: 0 (Vote!) | | Posted on Tuesday, October 24, 2006 - 10:07 pm: |
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I'm usually the last person who would ever clean up vomit. Okay, actually, in eight years of serving this was my first time. I was a vomit virgin. It smelled so bad. But it was only me and a cook working, and I couldn't have paid him enough to do it.
I just couldn't believe this girl, especially since she kept apologizing profusely throughout the whole meal. When she paid, she smiles, looks me in the eye, and hands me $1.00. God, I was so ridiculously nice to her. It still irks me.
Actually, when her kid started puking she freaked out and started screaming at me from across the restaurant. I thought her kid was hurt, and I ran over, even though I was in the middle of taking an order. This kid was about 18 months or so, maybe two years. Kids puke. Even I know that. But you shouldn't make someone else clean it up. |
vozveratu
Advanced Member
Username: vozveratu
Post Number: 906
Registered: 01-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Wednesday, October 25, 2006 - 10:54 am: |
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Lets see, what do we do at our restaurant? Depends on the customer:
Reoccuring guests are treated kindly, get the table of their choice, and sometimes receives an Amuse for free.
Guests who are first timers are treated kindly and are given suggestions on what is good and what is not.
Guests who are doing business are given quiet areas and the server will meet their needs on setting up presentation eq, etc.
Special occasions are given special treatment; free dessert, champagne, special table, etc.
In our restaurant, it's all about taking care of the guests, meeting their needs and going beyond to bring them back.
Using last name, offering valet, holding their mink in the office, etc. |
regularguy
New member
Username: regularguy
Post Number: 33
Registered: 06-2006
Rating: N/A
Votes: 0 (Vote!) | | Posted on Thursday, October 26, 2006 - 09:33 am: |
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loa said:
"There is NO DIFFERENCE in if you cleaned up the vomit AFTER she left or before she left, because you would still be CLEANING IT UP. My point is, it wasn't part of her service. You were cleaning the carpet for the restaurant to clean it for the next customers, NOT for them."
LOA come on you have to be kidding. If someone spills a drink and you wipe up the table, no big deal it goes with the territory, but vomit??
Sounds like the bill was only about $10, for something like this leave at least an extra $5 even on a small bill, since you knew the server cleaned it up and not the busboy (otherwise try and give it to them).
Same thing with parents that bring little kids in that throw cheerios or fruit pieces or whatever all over the ground. They SHOULD clean it up themselves but if not tip BIG (at least 20%+ or more if a big mess) assuming halfway decent service.
Cleaning up either (although vomits much worse) is above and beyond. Lets say you had a client or someone at work throw up on your desk and left it for you to clean up. Would you just figure another day at the office or be peeved beyond belief??? I thought so  |
rev_rund
Intermediate Member
Username: rev_rund
Post Number: 287
Registered: 06-2006
Rating: N/A
Votes: 0 (Vote!) | | Posted on Thursday, October 26, 2006 - 10:10 am: |
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I'm always amazed that people assume that once they walk into a bar or restaurant they are relieved of any responsibility for their own actions. If a person went to a friends party and their kid threw up and mashed cheerios into the carpet you bet the parent would appologetically clean up. Same person at a restaurant acts like it's their childs god given right to dump salt, puke, pee, and crush food into the ground.
Anyone who thinks that cleaning up puke isn't a service should have to sit in a pile of it while trying to eat. Then again, if we had to experience things before we made mindless comments about them there is at least one person here who's comments would be restricted solely to personal battles with OCD and over consumption of condiments. |
bistroy
Member
Username: bistroy
Post Number: 201
Registered: 01-2006
Rating: N/A
Votes: 0 (Vote!) | | Posted on Thursday, October 26, 2006 - 11:58 am: |
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"NOT if they chose to move to another table it ISN'T."
Quick question...What if there aren't any more tables to move to?
[img]http://top100.kontraband.com/files/top100/1704/cdumper2.gif[/img]
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vozveratu
Advanced Member
Username: vozveratu
Post Number: 911
Registered: 01-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Friday, October 27, 2006 - 10:32 am: |
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Yeah, this slays me. Service is not smiles and offers of specials only. It entails the WHOLE experience while in the restaurant.
Getting crayons for the kids, cleaning messes while your there (crumbing tables, cleaning spills, and the occasion vomit mess). Entertaining, meetings needs, giving directions to travelers, offering to walk elderly to the restrooms, etc.
Everything the server does to make your experience enjoyable is 'Service'. E-V-E-R-Y-T-H-I-N-G. |
lords_of_acid
Advanced Member
Username: lords_of_acid
Post Number: 816
Registered: 01-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Monday, October 30, 2006 - 09:31 pm: |
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regularguy
"They SHOULD clean it up themselves but if not tip BIG (at least 20%+ or more if a big mess) assuming halfway decent service."
NO, they have BUSSERS that clean up. LET THEM DO THEIR JOB. And, NO, NO ONE OWES ANY MORE MONEY FOR CLEANING. Bussers get tipped out already, so they already are getting tipped by the servers.
"For something like this leave at least an extra $5 even on a small bill."
Cleaning up is NOT part of the customer's service, so NO MORE TIP should be given.
bistroy
"Quick question...What if there aren't any more tables to move to?"
The customers have a CHOICE to LEAVE, you know. They can go up to another area to pay. NO ONE IS MAKING THEM STAY THERE. |
regularguy
New member
Username: regularguy
Post Number: 34
Registered: 06-2006
Rating: N/A
Votes: 0 (Vote!) | | Posted on Tuesday, October 31, 2006 - 01:17 am: |
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Lords:
Come on, are you just trying to be odd? Vomit IS NOT normal cleaning up, a bunch of sugars on the table or maybe cheerios all over table but not vomit. If you looked at the original post the server cleaned it up not the busser. If the busser cleaned it up I would hand the extra $5 or more to the busser.
You never responded to my main point to you:
Cleaning up either (although vomits much worse) is above and beyond. Lets say you (LORDS) had a client or someone at your work throw up on your desk and left it for you to clean up. Would you just figure another day at the office or be peeved beyond belief??? I thought so |
bistroy
Member
Username: bistroy
Post Number: 210
Registered: 01-2006
Rating: N/A
Votes: 0 (Vote!) | | Posted on Tuesday, October 31, 2006 - 01:56 am: |
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"bistroy
"Quick question...What if there aren't any more tables to move to?"
The customers have a CHOICE to LEAVE, you know. They can go up to another area to pay. NO ONE IS MAKING THEM STAY THERE."
Yeah, OK, so if the customer has a choice to leave, but they haven't even gotten their food yet, and their kid decides to puke everywhere, they have the choice to leave?? That's not stealing? You ordered the food and you now need to leave, knowing that the food is already cooking. The only other option that I can think of is waiting up front without a seat for your food to be packed up to-go.
Oh, and cleaning up puke off of the carpet is not a job for a busser either. You are not that far above a restaurant worker to clean up after your own kid's puke, you lazy sow.
[img]http://top100.kontraband.com/files/top100/1704/cdumper2.gif[/img]
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