| Author |
Message |
    
sweetcatriona
New member
Username: sweetcatriona
Post Number: 2
Registered: 05-2006
Rating: N/A
Votes: 0 (Vote!) | | Posted on Monday, May 01, 2006 - 04:32 am: | 
|
An add on to the first post-
This story is so similar to the first, I am not going into major detail. Another Sunday night, another 7 top, similar age, lots of steaks, late at night, steaks ALL overcooked to death....
I hadn't done well that night, and that was my only big check, almost $150. No gratuity. When I realized that ALL the food was ruined, I felt awful. I was really upset, ordered recooks for them. They decided that it was too late, and they didn't want to wait, they wanted to leave. My manager comped their ENTIRE $150 dollar check. My table was going to leave hungry though, and they were so nice.
When I dropped the comped check, I apologized again. This might sound corny, or fake, but whatever, it's true. I actually started tearing up a little when I dropped the check. I tried to hide it, but they saw how upset I was. They started telling me "It's ok, we know it's not your fault!!!" I told them I should be trying to make THEM feel better, not the other way around. I didn't actually cry, but it was close.
They left me $40, and they didn't even get to eat. I still feel bad for that, I can't believe they left that much. They were so sweet... |
sweetcatriona
New member
Username: sweetcatriona
Post Number: 3
Registered: 05-2006
Rating: N/A
Votes: 0 (Vote!) | | Posted on Monday, May 01, 2006 - 04:37 am: |
|
I don't know how, but I messed this up, LMAO!!
This post was supposed to be first. I feel like a total loser right now, how embarrassing!!!
Sorry about that all!!!
Everyone who waits tables has their horror stories. I wanted to hear about some of the good ones.
Here is my most recent one, (tonight actually!)
Ok, for whatever reason, Sunday nights at my restaurant are insane. The kitchen crashes at least once
every Sunday night. We aren't even on a wait, and I had a 15 min onion soup!!! (nevermind the fact that I
was dealing with my poor 7 top, and 3 other tables as well!)
My 7 top were youngish, early 20's, all drinking sodalike no tomorrow, being refill makers, lol, but they
were very nice. Ring in their food, 1 appertizer, 5 steaks, a pasta, and one guy ordered an app as his
entree. 10:30 at night, and we were starting to get a good sized pop coming in.
I greet other tables, app comes out, and one of the guys waves me over...He had a big piece of dried
lettuce on his fork, which he had put in his mouth....EEEEEWWWWW!!!!! He looked so grossed out. I
went and told manager (who was on the line COOKING, we got so busy. I picked out 7 sets of brand new
shiny silverware to the table (which they didn't use) and told them the manager would be up shortly, we
would take off the appetizer.
I went back to my other, now slightly neglected tables, when a few minutes later, the appetizer one guy
had ordered as his entree came out...WTF??? I checked the ticket, and I had definately rung it in
correctly. (I never did find out who brought it out either.) The rest of the food took 30 minutes to
come out!!!! Oh, it gets worse. The food was totally messed up... the half that came out I mean. One girl
had a chicken pasta, minus the CHICKEN!!! LMAO. I bring it back, and go in search of the rest of the
food. Managed to assemble it amidst much chaos, (everyone else were dealing wih the same kitchen as
me, lol.) Bring it out, and one guys steak was totally overcooked. Also offered the guy who's food came
out a half hour ago another order of the chicken strips on me, which he agreed to. They wanted both
items To Go though, seeing how it was 11:30 now. I apologized again, profusely, and told them manger
would be right up.
Through all this I had 4 other tables to take care of. I got them tons of refills, and got them a free
app, and a free entree on my own initiative. We only grat parties of 8 or more, and I knew that chances
were they would not tip me well, but I felt bad. Nothing seemed to go right for them.
Manager went up, and bought them all a dessert.
So I packed up 7 desserts to go, and the 2 meals for the guys. The check total was $100. They left me
$20!!....I was so grateful that they realized that it wasn't my fault. Alot of tables would have tipped
poorly, or not at all. Considering how much time I put into taking care of them, it felt awesome to be
rewarded...
Had I not been tipped well, in this case, I would kind of understand. They really had a poor experiance.
They were nice enough to realize that it wasn't my fault though.
|
sweetcatriona
New member
Username: sweetcatriona
Post Number: 4
Registered: 05-2006
Rating: N/A
Votes: 0 (Vote!) | | Posted on Monday, May 01, 2006 - 04:39 am: |
|
Grrrr, now the double spacing....please bear with me, my first time posting here...Forgive me??? |
jammie
New member
Username: jammie
Post Number: 1161
Registered: 06-2003
Rating: N/A
Votes: 0 (Vote!) | | Posted on Monday, May 01, 2006 - 05:50 am: |
|
Sweet, bad vibe that night. I do also feel bad for a table that everything is screwed up. They dont deserve it, and it is very stressful for the server. (you) Oh well tomorrow is another shift. It does sound like you kitchen employs apes. |
teleburst
New member
Username: teleburst
Post Number: 1340
Registered: 06-2003
Rating: N/A
Votes: 0 (Vote!) | | Posted on Tuesday, May 02, 2006 - 05:28 pm: |
|
I had one of my worst weekends EVER this weekend. I've been having to work doubles on Sunday, I've got 4 day delivery shifts that I'm on call for and i was called for two of them, AND I had an extra expo shift given me (we're just getting over a huge turnover). I hit 44 hours last week, ending with the Sunday double (for you civilians who say, "44 hours, what's so bad about that"?, any server can tell you that 35 hours is like 45 hours in a "normal" job). I've been hitting around 40 hours for about a month and I was just burned out this weekend. I got some really mediocre tips on Saturday night. I sold $1200 and after my 8% tipout, I walked with $112, plus I felt like I had been stomped into a mudhole. Now I'll be the first to admit that I probably wasn't totally engaged, as I was trying just to get through the weekend, but I really didn't deserve many of the 11-13% tips that i got. It was just bad luck.
And it didn't stop Sunday. Sunday was more of the same. While I got a few good tips, most of them were of the 13-14.5% variety. Once again, I sold almost $1200 and I walked with $110. Now, I'll have to say that due to my total lack of energy, sour attitude (but not to my guests) and "just-getting-through-ititis", I probably deserved my tips a little more than Saturday night. I never could get a flow going and I was always a step behind and I could never get caught up. At one point, I had to ask the manager not to seat me for a few minutes while I tried to get caught up.
Monday night started poorly. One of my tables was already getting waited on, another of my tables is the biggest booth in the restaurant and so it doesn't always get sat, and my other regular table is right by the door so it's only seated as a last resort when we go on the wait. So I was stuck with a single deuce for over an hour while my neighboring server (we're both closers) was waiting on her 4 tables PLUS one of mine). And yet, people came through for me. For some reason, I got the trifecta. I got a 4 top of cute girls whom I guess are probably servers. They were super nice and tipped me $30 on $90. Then I got one of our runners bringing in his girlfriend after his shift and he tipped me $20 on $40. Then, my last table, a guy with piercings in his lip, eyebrows, tongue, cheek and both nostrils came in with his girlfriend, a nice goth type. They were nice although I had to ask him to speak up because all of the metal in his mouth made him sound like the Godfather. He came up to me at the end of the shift and said that he had never had such good service (and believe me, I didn't really do anything out of the ordinary for him, although by that point, my three day funk had lifted, partly due to the two good tips and the fact that everyone else tipped 18 - 20%). He left me $21 on $47. I ended up selling $700 and made $135 after my 8% tipout. Frankly, I've never had a night quite like that.
Then, this morning, I had a delivery. We charge a 10% delivery fee that goes directly to us. Some of the people don't leave anything (which is cool, I guess) but most of them (mostly drug reps feeding doctors offices) will leave something, usually 5 - 10%. This order was feeding 35 people so it was pretty large (the average is more like 15 -25 people). The total bill including the service charge of $38 was somewhere around $395 and the rep left me a tip of $80! So I got $119. And now I'm finally off for the evening and I'm totally off tomorrow.
So, even though this weekend was totally demoralizing and a good old-fashioned butt-whipping, I ended up averaging about normal. I sold about $3500 and walked with $470, which considering the 8% tipout, is in my normal 12 - 13% range.
To top it off, I was so anti-social and grumpy this weekend, and I was so obviously carrying a black funk around with me, that it was obviously mentioned in the management meeting this morning and the Managing Partner came up to me while I was setting up my delivery and gave me a nice pep talk, saying that he knew how much of a load I was carrying and that he really appreciated all that I do and that he was hopeful that I wouldn't have to work Sunday lunch much longer. You see, I've been the on-call person on Sunday for 4 of the past 5 weeks and I've been called in every time, making Sunday a very long double for me. Next Sunday, I've got a scheduled double (they gave up on giving me the on-call and just went ahead and scheduled me for the shift) so I'm hoping it's the last time. Of course, it will do them good to get me off of the extra shifts they've been having to give me (the delivery shifts are normal) because I'll hit overtime for three weeks running and I'm the most expensive server they have, since I make $4.50 as Head Trainer.
So, my point is that sometimes a couple of great shifts can really make up for the dreary ones...
...plus, I'm going to get to play golf tomorrow for the first time in a week...things are looking up... |
vozveratu
New member
Username: vozveratu
Post Number: 606
Registered: 01-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Thursday, May 04, 2006 - 09:50 am: |
|
Well, my week is starting off to a good start.
Wachovia Championship has us being busy for this week. Monday, myself and Greg worked the wine dinner event for 30 people at 150.00 per person, excluding tax and tips. We each walked out with 391.00 after tip out. Nice!
Tuesday - Off
Wednesday - Worked the new and improved patio, which is covered now and has more tables. Dan and I worked outside with total sales at 2700.00. After tip out, we each walked with 200.00.
I have to work tonight, Friday night, Saturday night, and a Sunday double. I'm tired and beat, but I need to stay strong.
Oh yeah, this past Sunday I got lucky and received a sinus cold. So the busiest week, other than the holidays, I'm fighting a head cold to boot. Woohoo, Irony. Got to love it.
|
jenaclaree
New member
Username: jenaclaree
Post Number: 381
Registered: 01-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Thursday, May 04, 2006 - 08:05 pm: |
|
Try Airborne. It works on us teachers and we are exposed to germs every minute. I got over a nasty cold in 3 days. |
jammie
New member
Username: jammie
Post Number: 1165
Registered: 06-2003
Rating: N/A
Votes: 0 (Vote!) | | Posted on Friday, May 05, 2006 - 04:34 am: |
|
Walgreens makes a generic, that also works well. I have people that come through the airport they swear by it. |
lords_of_acid
New member
Username: lords_of_acid
Post Number: 702
Registered: 01-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Wednesday, May 10, 2006 - 09:37 pm: |
|
sweetcatriona
" One girl had a chicken pasta, minus the CHICKEN!"
Question: Did you take that entree to the customer or did someone else run the food? If you did run the entrees(I know the appetizer was ran by someone else), then you could ACTUALLY *SEE* that a piece of chicken was NOT included in the pasta. If someone else ran your food, then the food runner didn't read the ticket. It wouldn't be your fault at ALL if the food runner didn't read the ticket as long as you printed the ticket 100% correctly, but the food runner IS STILL PART OF THE SERVICE, so if that was me, I'd DEDUCT some for the *FOOD RUNNER* being TOO LAZY TO READ THE TICKET. Granted, it's NOT YOUR FAULT if *YOU* didn't take it to the customer as long as the ticket was printed correctly, BUT, the food runner is supposed to do their part too as a *TEAM*.
"We know it's not your fault!"
If the ticket wasn't printed correctly, it WAS YOUR FAULT. If you printed the ticket correctly, it was the COOK'S FAULT, NOT YOURS. So the question is: DID YOU PRINT THE TICKET 100% CORRECTLY?
"20!!....I was so grateful that they realized that it wasn't my fault."
Unless you printed the ticket 100% correctly, it WAS YOUR FAULT. Example: Sirloin - medium well you printed let's say, but the customer really ordered their Sirloin- "WELL DONE."
If you didn't print the ticket correctly, all you've learned is to do the SAME THING AGAIN, because you'll get paid ANYWAY. As I wrote to you in my blog, the customers did a DISSERVICE to the public as well as themselves if you printed the ticket incorrectly, by making OTHER CUSTOMERS get poor service by you printing the ticket wrong again and again(if you didn't print it correclty.) The ONLY thing the food runner learned was NOT TO READ THE TICKET BEFORE taking it to the customer, because they got their tip out. Even if I'd get a comp for a wrong entree that was brought out to me WRONG, I still would take SOME OFFthe tip so I could PREVENT it from NEVER, EVER, EVER to happen again. Bringing a wrong entree out to the customer if you took the order is BAD. Also, if the food runner didn't read the ticket and brought out the food wrong, that's BAD of the food runner.
"He had a big piece of dried lettuce on his fork."
It's the HOSTESS'S job to notice that the products aren't clean. Sometimes, I didn't see lipstick on a coffee cup at the donut shop, but it still was *MY JOB* to make sure I wasn't serving something that had other people's stuff on the cup still even though it was washed in the dishwasher. I've already had to send back a glass as a customer, because something was on the glass before. It's still the HOSTESS'S JOB to notice if utensils are clean. I wouldn't hold YOU responsible, but since the hostess gets tipped out, their tips are from your tips, so you'd end up being partly responsible through the tip, because as I said before it's STILL *PART OF MY SERVICE.*
What I am trying to say is if you printed tickets correctly and didn't bring out the food, it WASN'T YOUR FAULT, BUT, the *FOOD RUNNER* didn't do their job correctly which was to read the ticket CAREFULLY, so if a food runner brought out the pasta minus the chicken, well, it SHOULD HAVE been counted off for in the tip, because the food runner is STILL PART OF THE CUSTOMER'S SERVICE. MOST food runners I've encountered NEVER read the tickets, so when they bring my food to me, my condiments aren't there. At Applebee's in Oct. of last year, a waiter wrote down my order as well as I gave him my written down order. I ordered the Honey BBQ Chicken Sandwich with no tomatoes or pickles, bacon EXTRA crispy, with 2 sides of mayo 1 side of mustard, 1 side of ranch. Well, the food runner came out with the bacon hanging out the sandwich thin as if it WASN'T crispy at ALL, which it WASN'T(THAT was something a food runner can *SEE*) and NONE of my condiments. I told the food runner about the missing condiments. The waiter came by and asked what was wrong, because I WASN'T EATING a dry sandwich OBVIOUSLY, anyway, he told me point blank: "I printed the ticket right, they are just TOO LAZY to READ THE TICKET." It's TRUE THOUGH! Your tip will suffer from STUPID IDIOTS that DON'T READ THE TICKETS. I am willing to bet someone else brought out that pasta WITHOUT the chicken. Meaning, if you printed the ticket correctly, you can't control that, but servers CAN control missing condiments, because no one has to wait 25 minutes for a side of ranch of 2 sides of mayo, but they DO have to wait usually about that long for their food to be cooked though. See, I've had 3 servers in my lifetime that decided *ALL ON THEIR OWN* WITHOUT ME ASKING THEM TO BRING THE CONDIMENTS AHEAD OF TIME I ordered to make SURE I'd have what I ordered WITHOUT *PUTTING THEIR TRUST* into a food runner or making sure they didn't FORGET. I know for something like a missing piece of chicken in a pasta dish you CAN'T get ahead of time. Food runners SUCK as far as I'm concerned for the most part. I REALLY HATE food runners for the most part, because 80% of the time, things are missing or the food is NOT correct. Most of the time, it's PREVENTABLE, because it's ON THE TICKET. Usually it's NOT the server that doesn't print incorrectly, but sometimes it can be and it HAS been before in my experience. I just feel that I understand they need these people to deliver the food while it's hot, but if the food is not right or things are missing, I'm NOT going to eat it anyway unless it's EXACTLY like I ordered it. Like the pasta without the chicken. The point is to eat a piece of chicken WITH the pasta. Just like fries and a burger.
Another question: Did you ask the manager to comp anything by you asking him "Can we comp something for these people" or did you just tell the manager about the problems WITHOUT the customers asking you to get the manager for them? Basically I am trying to find out if you were CARING enough to *MAKE-UP* for the mistakes by asking if you can get something comped, even if it the mistakes weren't your fault? People just don't work as a *TEAM* anymore it seems, otherwise, that waiter wouldn't have said that and I REALLY THINK he was telling the truth that he printed the ticket right. As I said, she didn't even check the bacon, which you don't have to TOUCH the bacon to see that it was NOT crispy. I could tell when she had it in her hand BEFORE she even gave it to me. I was so pissed about the missing condiments, I didn't even worry about sending the bacon back. |
thegirl
New member
Username: thegirl
Post Number: 191
Registered: 04-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Wednesday, May 10, 2006 - 09:49 pm: |
|
Basically, you idiot, you posted your crap in the wrong thread. This one was about good service, not LOA's personal diatribe against people who are smarter, nicer, and better paid.
"Life's gonna suck when you grow up"
|
thegirl
New member
Username: thegirl
Post Number: 192
Registered: 04-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Wednesday, May 10, 2006 - 09:51 pm: |
|
Oh, and one more thing:
Do you consider yourself intelligent?
"Life's gonna suck when you grow up"
|
coorslite
New member
Username: coorslite
Post Number: 332
Registered: 10-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Thursday, May 11, 2006 - 01:06 am: |
|
Just when I was coming to see how everything was going for the human race. It has posted crap again. I didn't read it, I'm doing too well with my Karma to let it's insanity spread! It's post has to have something about kind caring sides of ranch and other crap we don't care about for a table of cheap attitude!
|
lords_of_acid
New member
Username: lords_of_acid
Post Number: 703
Registered: 01-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Thursday, May 11, 2006 - 08:53 am: |
|
thegirl
"Basically, you idiot, you posted your crap in the wrong thread."
NO, that's *YOU*, because you CAN'T READ OBVIOUSLY, I put on TOP of my post "SWEET CATRIONA", NOT *thegirl*. The post WASN'T TO YOU IDIOT! You are the one that's NOT intelligent. |
thegirl
New member
Username: thegirl
Post Number: 193
Registered: 04-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Thursday, May 11, 2006 - 01:38 pm: |
|
NO, that's *YOU*, because you CAN'T READ OBVIOUSLY, I put on TOP of my post "SWEET CATRIONA", NOT *thegirl*. The post WASN'T TO YOU IDIOT! You are the one that's NOT intelligent.
*laughs uproariously* You ignorant twat. Me? Unintelligent? *laughs harder*
Ah, thank you. I needed a laugh. Now, let's talk intelligence.
Things I can or have done that you could not do:
1. Live on my own.
2. Take responsibility for myself and my own part in my happiness.
3. Work 2 jobs at the same time as I was doing number 4.
4. Carry a 3.87 GPA at my university in prelaw.
5. Spell.
6. Punctuate properly.
7. Care for other humans.
8. Have the ability to see past my own screwed up ideas about the world and see REALITY.
9. Be a supervisor at my job, and do it well enough to boost sales by 29% in 4 months.
10. Make people happy by coming rather than by going.
11. Cook, inventing my own recipes.
12. Pay my own way in life, without having things handed to me.
Now then, your post should have read as follows:
No, that's you. You obviously can't read because I headed my post with "sweetcatriona" and not "thegirl". The post wasn't to you, idiot! You are the one who's not intelligent.
And lords?
Do you consider yourself intelligent?
"Life's gonna suck when you grow up"
|
coorslite
New member
Username: coorslite
Post Number: 335
Registered: 10-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Friday, May 12, 2006 - 12:24 am: |
|
Hey GIRL this is for you! Love you and thank you for being you! No it can no way consider itself intelligent because it can not answer that question.
Karin |
tipqueen
New member
Username: tipqueen
Post Number: 79
Registered: 03-2006
Rating: N/A
Votes: 0 (Vote!) | | Posted on Friday, May 12, 2006 - 07:32 am: |
|
Hey GIRL this is for you! Love you and thank you for being you! No it can no way consider itself intelligent because it can not answer that question.
DITTO!!!!
DOUBLE DITTO!!!! |
sweetcatriona
New member
Username: sweetcatriona
Post Number: 7
Registered: 05-2006
Rating: N/A
Votes: 0 (Vote!) | | Posted on Friday, May 12, 2006 - 08:19 am: |
|
Ok, (taking deep breath, composing self)
LOA, The topic is stories of excellent service. I know, because I started it. Who would think I would write about a time when I messed up?
Believe me, I know when I screw up, I promise. And I do not expect a good tip when I screw up. I take responsibility for my mistakes.
That was one of those cases where I was not responsible for what went wrong with those tables. Everything was rung in correctly, I swear. Why would I lie??? I went to the manager and begged to have things comped from the check...(because the people we SO NICE, had they been rude, I wouldn't have!) I did not bring out the incorrect food, I was taking an order for my fourth or fifth table. After ringing that order in, I found out about all the mistakes, which I immediately went to correct.
LMAO, like I would've brought a chicken pasta with no CHICKEN out to my table!!! Give me a little credit!!! When she pointed it out to me, I think my answer was, "Are you kidding me???"
Anyway, I am not defending anything to you LOA, just stating the facts.
Now, think about this LOA. It was the food runners fault the pasta was wrong. So even though it wasn't my fault, you say that my tip should be less, to punish the food runner?? I fail to see the logic in this, here is why.
I tip out 3% percent of my TOTAL SALES. Not one percent of my tips. If that table which had 120 dollar check, didn't tip me because of his mistake, I still would have tipped out 3%. That's 4 dollars to wait on that table. Here is where your logic goes wrong... HE STILL GETS HIS 1%!!! Do you understand?? He still gets tipped, and I lost out, even though it wasn't my mistake.
So when you try to TEACH him through tipping me less, I am the only one that suffers. The hostess, the busser. the bartender, the food runner, all still get the same amount of money. I am the only one who loses any.
Does that seem fair to you??? Just curious. |
tipqueen
New member
Username: tipqueen
Post Number: 80
Registered: 03-2006
Rating: N/A
Votes: 0 (Vote!) | | Posted on Friday, May 12, 2006 - 08:28 am: |
|
Sweet,
"So when you try to TEACH him through tipping me less, I am the only one that suffers. The hostess, the busser. the bartender, the food runner, all still get the same amount of money. I am the only one who loses any."
TRUE!!!! but IT is tooooo F'ing stupid to understand that!!!!
"Does that seem fair to you??? Just curious."
To a RATIONAL person, no it is not fair.... to loASS I'm sure it is suitable, just another LAME excuse IT, has to NOT tip!!
Oh, and if you haven't noticed, no matter what, IT expects P E R F E C T I O N, which is why IT is soooooo miserable!!! |
lords_of_acid
New member
Username: lords_of_acid
Post Number: 707
Registered: 01-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Saturday, May 13, 2006 - 01:09 pm: |
|
sweetcatriona
“And I do not expect a good tip when I screw up.”
So WHY did you say this in my blog then if you *DON’T* expect someone to take off from the tip for mistakes? : “And instead of rewarding your server for doing the correct thing, like what you wanted her to do, you still give her a lower tip. Ever hear of positive reinforcement? I have had that happen, bent over backwards to make up for a mistake I DIDN'T MAKE, and was tipped poorly. People like you teach servers that trying hard, and caring, doesn't matter. People are still mean and cheap.”
You are contradicting yourself if you are talking about YOUR mistakes you make as well as mistakes of food runners. If you are ONLY talking about food runner mistakes, then it’s NOT a contradiction then.
“I have had that happen, bent over backwards to make up for a mistake I DIDN'T MAKE, and was tipped poorly.”
I don’t know in this situation that you wrote about that it was the *FOOD RUNNER* that made a mistake. Let’s say if it was the food runner that made a huge mistake like bringing 2 wrong sides. Do you think it's *FAIR* to EXPECT the customer to tip 20% in that situation even though it's NOT *YOUR* fault?
You said this: “So even though it wasn't my fault, you say that my tip should be less, to punish the food runner?”
Well, IF the situation where you bent over backwards to make up for the mistake was a *FOOD RUNNER* that made the mistake and NOT the just the cook, do you see that the people tipped according the *WHOLE SERVICE*, NOT according to just what *YOU* did?
“HE STILL GETS HIS 1%!!! Do you understand?? He still gets tipped, and I lost out, even though it wasn't my mistake.
So when you try to TEACH him through tipping me less, I am the only one that suffers. The hostess, the busser. the bartender, the food runner, all still get the same amount of money. I am the only one who loses any. Does that seem fair to you??? Just curious.”
NO, I think that’s HORRIBLE and VERY UNFAIR, but answer this question: Do you think it’s *FAIR* to the customer to tip 20% for the customer having to wait LONGER for their correct side, just, because it’s NOT brought out by *YOU*? The quality of service is STILL NO-SO-GREAT whether or not you brought it wrong.
As far as condiments go, that’s something the *SERVER* can bring BEFORE the meal WITHOUT TRUSTING the food runner. My point is, people tip USUALLY according to the service as a *WHOLE.* Also, if the customers have NEVER worked in non-fast food type of restaurant, they DON’T KNOW that you aren’t just SPLITTING the tips in SOME WAY with your co-workers, which is what I thought it was years ago. Also, I thought it may be a percentage of *YOUR* tip, meaning, that a food runner would get penalized for the mistake.
Sometimes at the donut shop, sure, I’ve had customers who tipped for almost no service. Like one man who would come in from time to time, would give $5 , $10, and sometimes even he’d play the “heads and tails” game where I was able to win a $10 or a $20 bill. My point is, some people are just *GIVING* people, so their *SERVICE* is not something they care about. I know LOTS of times on busy Sunday mornings we’d have like 5-6 people behind the counter, because we had sales sometimes around $1,600 just from 6a.m.-12p.m. That amount I feel is a LOT for a donut shop. Some people tipped us a whole dollar just for 1 dozen donuts. I guess what I am saying is there are some people that will tip NO MATTER WHAT HAPPENS, but MOST people tip according to the *SERVICE* they receive.
Think about the question I wrote above: “Do you think it’s *FAIR* to the customer to tip 20% for the customer having to wait LONGER for their correct side?”
Think about that the customer’s service is not-so-great. Yes, it’s NOT FAIR that the food runners don’t get penalized. I wish that food runners would have time to write down EVERY table number they serve so that way they can KEEP TRACK of WHICH TABLES they delivered food wrong to and it would be accounted for unless the ticket was incorrectly printed or it’s something the food runner couldn’t see without touching the food. MOST of the time when I’ve had problems, MY SERVER actually came to fix the situation, NOT the food runner his or herself. A *FAIR* system would be if the food runner wouldn’t get as much tip for making a mistake, but since the *CUSTOMER* didn’t make the rules, you can’t really make the *CUSTOMER* pay more for bad service. HOW can you expect that from ANYONE? Bad service could be from the food runner.
I understand NOW that the food runner doesn’t get penalized for not bringing the correct food, but at the same time, as a customer, I SHOULDN’T be REWARDING for bad service, even though, it would be *YOU* who suffers. I understand it’s NOT RIGHT, but it’s NOT RIGHT to tip 20% to ANYONE who brings out food wrong. If the server printed the ticket wrong, then it’s NOT the food runner’s fault. If the server printed the ticket correctly like in your case, I know it’s *TOTALLY UNFAIR* to really punish the WRONG PERSON, but, as the customer, I honestly *DON’T* know if you printed the ticket correctly or not unless it’s a situation that it would be on the check. Like for instance, at Applebee’s, a food runner brought out baby back ribs to my husband instead of the burger he ordered. Even if the server wouldn’t have came the table to ADMIT she thought he ordered that(which he DIDN’T order that), the check had *void* for baby back ribs, so my point is sometimes it could be on the check, depending on what kind of computer system the restaurant has. So the *SERVER* was at fault for not printing the ticket correctly in that situation even though a food runner brought it out. The food runner DIDN’T know and was NOT AT FAULT AT ALL.
“So when you try to TEACH him through tipping me less, I am the only one that suffers.”
As far as missing condiments go, YOU SHOULD get penalized. As I’ve said before, I’ve had servers get condiments BEFORE my meal WITHOUT me having to ask them to do so. I had a waitress in 2003 who decided *ALL ON HER OWN* to bring my 2 sides of tartar sauce and she told me she didn’t want to forget, even though there wasn’t a food runner in that situation, still, condiments are still things that can be brought to the table BEFORE hand. So teaching the server NOT to trust the food runner to bring the condiments considering there is NO INCENTIVE to get the orders correct, will get my order correct next time as far as the condiments HOPEFULLY, because the *SERVER* 99% of the times this has happened is usually notified. In other words, the food runner usually doesn’t fix the mistake. Basically, the server SHOULD get penalized for trusting the food runner. WHY trust the food runner when they are going to get paid ANYWAY? It’s like WHY BOTHER TRYING?
http://www.micheleagnew.com/main/2005/08/wanting_your_op_5.html
This is about the service charge in New York restaurant diners have.
Guppyman
“Why should a waiter strive for excellance if they are getting their money no matter what. try to get a drink refill in that restraunt...”
Weedom
“Service would go down the drain as there would be no incentive for waiting staff to strive for good service.”
Basically my point is, food runners DON’T get INCENTIVES to STRIVE for GOOD SERVICE. That’s a real shame that *YOU* have to take the blame for someone’s missing chicken even though *YOU* printed the ticket correctly. The cook is the first to blame, then the food runner in your situation. Yes, I understand it’s NOT fair to take it out on *YOUR* tip, but, it’s NOT fair to the *CUSTOMER* to pay for poor service either. It goes BOTH WAYS YOU KNOW. Like last night when I went out to eat. I decided not to ask for the condiments ahead of time, basically because I forgot to, which I SHOULDN’T HAVE to do that to begin with. Anyway, the food comes from the food runner with NO condiments. I told the food runner “I had ordered 1 side honey bbq sauce and 1 side of ranch.” He NEVER got it for me, so I saw my server and told her. She asked me “They didn’t bring it out?” I told her no. She basically IGNORED my request also by going to fill up glasses of water at another table and went to do something else. So basically I had to ask altogether (4) times to get 2 condiments from a *MANAGER*, which by the time I received them it had been 4 minutes, which my food wasn’t as hot by then. My point is, yes initially the cook is at fault, then the food runner, but then to ask the server and not get it is UNACCEPTABLE. She got about 8% tip JUST for my request being IGNORED from the food runner and the server as well as the server TRUSTING the food runner to bring it out correctly. I hold the *SERVER* 100% responsible in this situation. She could have brought out those 2 condiments BEFORE hand. She could have IMMEDIATELY STOPPED what she was doing to go get them, which I was WAITING TO EAT and she DIDN’T CARE. The food runner nor the waitress NEVER ATTEMPTED to get them for me. It’s RIDICULOUS that I’m going to have to ask for the condiments ALL THE TIME BEFORE my meal. What pissed me off the most was that my *SERVER* didn’t even try to go get them. I wasn’t rude to her, all I did was tell her that my honey bbq sauce and side of ranch wasn’t there. The only time I was uppity was when the manager came and I told the lady manager “I asked 2 people for 1 side of honey bbq sauce and 1 side of ranch and I still haven’t received them?” She said she’d go get it herself, which that’s PATHETIC that a MANAGER has to get them and the fact that altogether it being 4 times to ask for these things. It’s one thing when a food runner forgets and either the food runner or the server go get it RIGHT AWAY, but to wait 4 minutes and ask for the manager is just plain RIDICULOUS. I didn’t want to eat my food without the condiments, because that’s what makes the food taste good in my opinion. My point is, her tip suffered, because of the food runner, BUT, it also suffered more that she IGNORED my requests. See, if that would have been me serving, I would have NOT be pouring water to 2-3 people at the table across from us, I would have IMMEDIATELY went to the kitchen to see WHY the food runner hadn’t came back with the condiments, because I’m CARING that way. It wouldn’t even be about the TIP. It would be about make the customer HAPPY. So I feel the 8% tip was DESERVED. I ate MOST of my food by myself, because it took SO LONG to get these condiments.
What I am saying is it’s just UNFAIR to expect customers to pay for poor service, whether it’s *YOU* who actually made the mistake or the food runner. Now, the cook is a DIFFERENT situation, since cooks don’t get tips, I wouldn’t factor the COOK as giving more or less money. Since you said “And I do not expect a good tip when I screw up”, then WHY would you expect a customer to give a good tip just because *YOU* didn’t make the mistake? Some people really don’t know how food runners get tipped. As I said before, I NEVER KNEW. Basically what I am saying is, wrong orders being brought to the table is BAD SERVICE whether it’s *YOUR* fault or not, it’s BAD SERVICE. I feel the system of tipping out percentage of the sales is really UNFAIR. The tip outs in my opinion, should be based on the amount of tip the customer gives. Like let’s say I tip 20% on $50, which is $10. A certain percentage of the TIP in MY opinion to be FAIR should go to the food runner, let’s say 15% just as a HYPOTHETICAL example. With this method, if the tip was bad like $5 on $50 check, then that 15% of $5 would be LESS MONEY for the food runner, so in THAT WAY the food runner WOULD get penalized. So $10 tip from the table that had a GOOD food runner would get $1.50 and the $5 tip from the table that had a BAD food runner would only get $0.75. This is the way I thought they did things. I had no idea. THAT would be the *FAIR* way by penalizing the food runner for delivering the food wrong. That’s EXACTLY WHY I get food runners that bring things wrong or things are missing, because THERE’S NO INCENTIVE TO GET THE ORDERS CORRECT, because they KNOW THEY WILL GET PAID ANYWAY.
I NEVER said it was fair that *YOU* would get punished for the food runner bringing me chicken pasta without the chicken, but I am NOT going to tip based on just what my server does. It’s going to be my service as a *WHOLE.* Like the food runner ignoring my request. I’ll be damn if a customer wouldn’t get irritated with waiting for something and the food runner thinks it’s NOT his job to get it or just plain doesn’t go get it. People are going to tip according to the service they receive MOST of the time. As I said above, sometimes you get some giving people or people who just don’t care if they have a wait or if their food is correct. If the service is bad, it’s bad, whether it’s YOUR fault or the food runners. It DOESN’T change the service, because you end up having to pay out a percentage of your sales out of your tips. I say if you don’t like it, don’t work there, because it’s REALLY UNFAIR to have to tip out ANYWAY whether they get the order correct or not. If a person leaves zero tip for poor service, then the food runner SHOULD still get nothing, but it’s UNFAIR that you still have to pay them out of your other tips. It’s an UNFAIR system, but it’s UNFAIR of you to expect customers to tip well for poor service, whether it’s the food runner’s fault or yours. Poor service is still POOR service whether it’s the server’s fault or the food runners. The quality of service DOESN’T change just because you as a server didn’t take the food to the customers. It’s UNFAIR to expect ANYONE to tip well for bad service. |
lords_of_acid
New member
Username: lords_of_acid
Post Number: 708
Registered: 01-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Saturday, May 13, 2006 - 01:38 pm: |
|
sweetcatriona
http://community.livejournal.com/bad_service/748356.html
diasphora said this:
"Praise god for food-runners. I've waited tables at PF Chang's for three years and am beginning to go absolutely apeshit (I waited tables for 2.5 years before that). I recently started working as a food-runner in addition to waiting tables, and I am LOVING IT.
Next to NO interaction with the guests! No claim-to-blame if they don't like something! It's actually downright fun. :-D You just stand on the line, organize the food on the trays, take it out, say 'ENJOY!' and go back. It's so peaceful, even when it's busy.
The money isn't waiter money, but at least it's guaranteed. I get five an hour (as if I'll see all that, hah.) and the servers have to tip the runners out 2% of their total sales."
See, they see it as "GUARANTEED* money. So this tip out system is REALLY, REALLY, REALLY, UNFAIR! They DON'T get penalized for bringing the wrong food to someone. That's WRONG! That is EXACTLY WHY the food runners don't give a sh** about if I have my condiments or not. They get paid NO MATTER WHAT. |
jammie
New member
Username: jammie
Post Number: 1176
Registered: 06-2003
Rating: N/A
Votes: 0 (Vote!) | | Posted on Saturday, May 13, 2006 - 07:09 pm: |
|
lords, you were playing a heads or tails game while working? You mean to tell me you were playing around and not doing your job? How dare yo chastise us for chit chatting while you played a little game for your monetary gain? You are the biggest hypocrite that I have ever heard of. You went on rants that we were not doing our job if we were talking to customers. That's exactly the reason we do it too, is to make more money by giving attention to a customer.
I have a big fat hairy news flash for you. A forgotten condiment does not make for bad service. Try to consider the experience as a whole. Ah, forget it that would be too hard for your little pea brain. |
big_momma
New member
Username: big_momma
Post Number: 265
Registered: 10-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Saturday, May 13, 2006 - 08:08 pm: |
|
Lords, you are the stupidest moron I've ever encountered in this lifetime. Doesn't that drivel in your pea-sized brain ever end? I can't read your posts anymore, it's too painful. |
lords_of_acid
New member
Username: lords_of_acid
Post Number: 709
Registered: 01-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Saturday, May 13, 2006 - 11:08 pm: |
|
jammie
"lords, you were playing a heads or tails game while working?"
When you don't have ANY other customers or side work, there's TIME to do that. The customer suggested it as well as a regular customer that came in almost everyday, so I did it. I NEVER, EVER, EVER, EVER, IGNORED a customer, EVER! GET THAT! SO NO, I'M NOT a hypocrite if there were *NO* customers to serve at the time.
You act like I was putting the "head and tails game" ahead of a customer, which I would NEVER, EVER, EVER, EVER, do or did for that matter. |
lords_of_acid
New member
Username: lords_of_acid
Post Number: 710
Registered: 01-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Saturday, May 13, 2006 - 11:14 pm: |
|
jammie
"A forgotten condiment does not make for bad service."
YES it DOES! I didn't eat my meal because of the 2 sides I asked for, it's EVERYTHING to the meal. It's like having kethup with fries for some people. It means EVERYTHING to me, EVERYTHING. In other words, I REFUSE to eat something that I didn't order the EXACT way I've ordered it. It's NOT *YOU* so OF COURSE YOU DON'T CARE. You are SO UNCARING. You are VERY MEAN!
Condiments are a MAIN reason WHY I eat out. I love ranch with fries or mayo or tartar sauce with fries. You have ketchup that MOST people like, which PROBABLY includes you at the table MOST of the time, so you NEVER have to go through that crap, I DO, because I HATE kethchup. See, if it was *YOU* who was *WAITING* to eat, then YOU would be a little miffed waiting for someone to get what you've asked for the FOURTH TIME. Asking 4 FREAKIN times IS BAD, VERY BAD, SERVICE, NO MATTER IF IT'S FREAKIN NAPKINS OR A CONDIMENT, THAT'S PATHETIC TO HAVE TO GET A *MANAGER* TO GET WHAT YOU'VE ASKED FOR. THAT'S *IGNORING* THE CUSTOMER, WHICH IS DISRESPECTFUL! |
coorslite
New member
Username: coorslite
Post Number: 336
Registered: 10-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Saturday, May 13, 2006 - 11:28 pm: |
|
Screw it's nonsense and insulting mean nonsocial skills... HAPPY MOTHER'S DAY my friends! A ton of money to all of you! But as we all know money can not buy happiness! Sure helps to pay the bills though!
For the condiment deprived.... Food Lion BiLo Piggly Wiggly.... they all sell ranch, bbq, mayo, even your local crack store sells it.
No we don't care about you and your demands. We care about our customers. We work for tips. You don't give tips unless Jesus Christ waits on you so yes we are mean selfish and don't care. Now go back under your rock until you have something to say that makes sense in the real world. Or let us know how your first day as a server goes. Get it? You are a joke. Your insane crap just makes us glad we are not you! And God knows that when Jesus waits on you.... ahhhhh Karma! |
lords_of_acid
New member
Username: lords_of_acid
Post Number: 711
Registered: 01-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Sunday, May 14, 2006 - 12:01 am: |
|
coorslite
"We care about our customers."
WHAT A FREAKIN *LIAR* YOU ARE, *OVERCHARGING PEOPLE FOR 2 WHOLE WEEKS!* YEAH, RIGHT, LIKE YOU *REALLY CARE* ABOUT THOSE CUSTOMERS YOU OVERCHARGED AND *NEVER* RETURNED THEIR MONEY, YOU THIEF!
You care ONLY about *YOUR* tips, that's IT! You've PROVED it by *OVERCHARGING PEOPLE FOR 2 WEEKS.* Karma will get you overcharged, which YOU DESERVE IT, YOU THIEF!
What a bunch of BULL CRAP! That's SO FREAKIN HILARIOUS that "We *CARE* about our customers*, BULL SH**, considering you overcharged people for 2 whole weeks. That's a FREAKIN LIE! |
coorslite
New member
Username: coorslite
Post Number: 338
Registered: 10-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Sunday, May 14, 2006 - 12:20 am: |
|
Screw you. Hope the next hurricane hits you. Yep only care about my tips don't care about you. Period. Only care about my money not yours. You make crap compared to what I do. Are you smart enough to realize that in our world you are the worst possible guest we could ever have? Yep I stole from people I have given out of my pocket (yes I paid for all the samples) over $100 to. Yes I took the pennies....... Humans (which you are not) don't care about pennies. You paid what for the house you live in? Please... (wait that is manners which you don't understand) Tell me now because you won't answer any other questions that were asked to you first... selfish.. No I believe I said customers not mean complaining freaks like you for 2 weeks. By the way happy that you have not reproduced mothers day. Hope you choke on your answer about how intelligent you think you are. And Thegirl did you ever get you apology? No because this mean uncaring whatever has no clue. All about you lords...... make sure you let your husband know your passwords so when you choke on your words we can laugh at your funeral! |
tipqueen
New member
Username: tipqueen
Post Number: 82
Registered: 03-2006
Rating: N/A
Votes: 0 (Vote!) | | Posted on Sunday, May 14, 2006 - 03:27 am: |
|
but answer this question: Do you think it’s *FAIR* to the customer to tip 20% for the customer having to wait LONGER for their correct side, just, because it’s NOT brought out by *YOU*?
YES!!!!!!! If the SERVER that is taking care of you is timely, efficeint, nice, pleasant etc etc... then she/he should be given 20% no matter what else goes on!!!!!!!
The quality of service is STILL NO-SO-GREAT whether or not you brought it wrong.
the quality of service by the food runner, hostess, busboy or whomever that made it NOT SO GREAT should be taken up with a MANAGER so it can be corrected!!! NOT taken out of the SERVERS tip!!!!! (who still tip out the person at fault, so there is no punishment to anyone but the server who doesnt deserve punishment!!)
YEs, it is a CRIME that we can't choose who we work with, it's a shame that we get put on the same night with a dingbat that forgot your f'in ranch, but that is out of our control!!!! its the managers fault, and unless YOU tell the MANAGER, nothing can be done about it!!)
Maybe one day when you GET THAT THROUGH YOUR THINCK HEAD, people will quit hateing you so!!!
and as far as all your sides that you sooo piggishly love.... Why for the LOVE OF GOD, can you not just bring your own!?!?!?!?!?!?! yours and the restaurants life could be sooo much happier and pleasant if you just brought your own since you've openly admitted your soooo demanding and your life depends on tarter sauce and mayo!! Hell, I've got a bottle here, whats your address I'll send to you so you are not out any extra pennies!!!!!!! |
jammie
New member
Username: jammie
Post Number: 1177
Registered: 06-2003
Rating: N/A
Votes: 0 (Vote!) | | Posted on Sunday, May 14, 2006 - 04:18 am: |
|
lords that is crap, I have done restaurant work for a very long time, and there is always something to do. Ceiling fans to clean, booths or chairs to wipe down, Don't hand me that self serving crap. You are a hypocrite.
You also sound like a spoiled child, "wha I want my gallon of ranch, wha." Me mean? And you are not? How about the employer you ripped off by not working and playing a litle game where you could win money. It wasnt *YOU* that was getting ripped off. Sounds to me like you only care about yourself and how much money you can get. |
sweetcatriona
New member
Username: sweetcatriona
Post Number: 9
Registered: 05-2006
Rating: 
Votes: 1 (Vote!) | | Posted on Sunday, May 14, 2006 - 04:18 am: |
|
Dear LOA,
I read your response, and I have a few points to make of my own...
You said "Now, the cook is a DIFFERENT situation, since cooks don’t get tips, I wouldn’t factor the COOK as giving more or less money." So Cooks get to make mistakes without cost. That seems UNFAIR.
You quoted me saying “And I do not expect a good tip when I screw up” Did you see the capitol I there? Look close. Your response was "then WHY would you expect a customer to give a good tip just because *YOU* didn’t make the mistake?" Ummm, I said that I don't.
You admitted that you didn't know how our tipshare works (even though you have spent HOURS talking about tipping) I quote you... "Some people really don’t know how food runners get tipped. As I said before, I NEVER KNEW."
Ok, read CAREFULLY, this has happened to me as a server many times.
1.The cook forgets to add 3 sides of ranch (it is their job to do so where I work)
2.The expo person hands the food to the food runner. Interesting fact- The expo person's ONLY job is to put orders together correctly, making sure they have all their condiments. They are NOT TIPPED OUT.
3. The food runner, who NEVER SAW the ticket takes the food to the table incorrectly
4. You tip the server less, because YOU ASSUMED IT WAS THE FOOD RUNERS FAULT. Or hers for not bringing them out first, which she WOULD DO if you took 2 SECONDS to ask her.
Ok, moving on to you saying "If the service is bad, it’s bad, whether it’s YOUR fault or the food runners." Ok, what if it is someone elses fault? Still lower the tip?
Lastly, I quote you "I say if you don’t like it, don’t work there".
1. I never said I didn't like it. I do, when I get tipped for good service. I don't when I get penalized by guests for mistakes I didn't make.
2. If we all quit because we had to tip out, who would get your ranch??? All restaurants have some form of tipshare. And before you say that's not fair, think about this....
LIFE ISN'T FAIR, we all just do the best we can. So ease up on your restrictions, maybe you are WRONG when you assume something is person A's fault, or person B was lazy. There may be more to it than you can see from your table.
I said my piece, I hope you learned something. If you didn't maybe someone else did. I am awaiting your response...
HAPPY MOTHERS DAY ALL |
sweetcatriona
New member
Username: sweetcatriona
Post Number: 10
Registered: 05-2006
Rating: N/A
Votes: 0 (Vote!) | | Posted on Sunday, May 14, 2006 - 04:26 am: |
|
Oh, I hade a mistake....
You quoted me saying “And I do not expect a good tip when I screw up” Did you see the capitol I there? Look close. Your response was "then WHY would you expect a customer to give a good tip just because *YOU* didn’t make the mistake?" Ummm, I said that I don't.
I read that wrong, chalk it up to sleepiness, lol |
teleburst
New member
Username: teleburst
Post Number: 1348
Registered: 06-2003
Rating:
Votes: 1 (Vote!) | | Posted on Sunday, May 14, 2006 - 11:01 am: |
|
"See, they see it as "GUARANTEED* money. So this tip out system is REALLY, REALLY, REALLY, UNFAIR! They DON'T get penalized for bringing the wrong food to someone. That's WRONG! That is EXACTLY WHY the food runners don't give a sh** about if I have my condiments or not. They get paid NO MATTER WHAT".
You've obviously never eaten at a PF Chang's. You have NO idea about the volume of business they do. They aren't your local Chili's, you know. During the rush, they need FOUR food runners just to get the food out because they are feeding 300 - 400 people PER SHIFT. And even then, it's all they can do to barely keep up with the demand.
It's not the food runners' responsibility to bring you your condiments for the most part. And yes, they occasionally will make a mistake. Most people can separate that from the server's service. But not you. NOOOOOOOO...
Well, at least PF Chang's will never have to worry about you dining there.
"Condiments are a MAIN reason WHY I eat out".
Wow. that pretty much says it all. |
thegirl
New member
Username: thegirl
Post Number: 194
Registered: 04-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Sunday, May 14, 2006 - 11:18 am: |
|
Hey lords...
Do you consider yourself intelligent?
"Life's gonna suck when you grow up"
|
lords_of_acid
New member
Username: lords_of_acid
Post Number: 712
Registered: 01-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Sunday, May 14, 2006 - 05:24 pm: |
|
tipqueen
“YES!!!!!!! If the SERVER that is taking care of you is timely, efficeint, nice, pleasant etc etc... then she/he should be given 20% no matter what else goes on!”
NO, tips are supposed to be based on the *SERVICE* you are receiving. As far as the food runner ignoring me telling him about my missing condiments, that would piss ANYONE OFF to have to ask for something 4 times. So NO, the tip should be lowered due to bad service, PERIOD!
“its the managers fault, and unless YOU tell the MANAGER, nothing can be done about it!!)”
NO, the manager CAN’T CONTROL the food runner to take the correct things to the table. HOW can ANYONE blame a manager for a LAZY food runner that didn’t DOUBLE CHECK the order?
“Why for the LOVE OF GOD, can you not just bring your own!?”
I’ve answered this already a LONG time ago, but I’ll answer it again. So far, I’ve NEVER had good ranch at the grocery store. I HATE hidden valley and Kraft ranch. Wishbone I can TOLERATE, but it’s still NOT NEARLY as good as restaurants ranch. Tartar sauce in a jar such as kraft SUCKS. IT’S AWFUL. Tartar sauce at McDonald’s is better than that. Yes, I know I could bring tartar sauce from McDonald’s to Red Lobster, but some places I actually like their tartar sauce, which I DO like Red Lobster’s tartar sauce. I don’t like Outback’s ranch or tartar sauce. Bringing my own condiments is EMBARRASING, EXPENSIVE, MESSY, and VERY INCONVENIENT, especially if I’m not coming from home. I have brought mayo and mustard in a Ziploc bag at a bar that serves burgers, because they only have packets of mayo and mustard, which I find is LOW QUALITY condiments when they are in packets. It is EMBARRASING to get out of my jacket pocket mayo and mustard. Also, considering places normally DON’T charge for condiments, WHY should I use money for something they have there already? That would be costly with 3 ziploc bags or so as well as the condiments. Also, I do like Kraft bbq sauce, BUT, I DO like Chili’s, Bennigan’s, and Outback’s bbq sauce as well. SO WHY BRING THINGS IF I LIKE THEM AT THE RESTAURANT? They have a DIFFERENT TASTE that I ENJOY. I feel it’s a LOT of TROUBLE to bring my own condiments.
jammie
“How about the employer you ripped off by not working and playing a litle game where you could win money.”
I DIDN’T rip off the employer. The customer wanted my attention. People at bars talk, so WHY me doing a ONE TIME head and tails thing is ANY DIFFERENT if I wasn’t delaying ANYONE’S SERVICE? Bartenders are chatting instead of cleaning, which is the SAME THING as I was doing, but are still getting paid, so they ARE ripping off their employer. Also, what about when we go to the bathroom, that’s NOT working, but we ALL DO IT. What about those people that I worked with that smoked? I DIDN’T TAKE THAT TIME, BUT THEY SURE DID. Is that really fair? I THINK NOT! They RIPPED OFF THE EMPLOYER and they were still on the clock smoking. Get real, like you work EVERY SECOND without using the bathroom or talking for one moment? GET REAL!
sweetcatriona
“3. The food runner, who NEVER SAW the ticket takes the food to the table incorrectly.”
THAT’S NOT TRUE, otherwise, WHY would the waiter at Applebee’s say to me “They are just too lazy to read the ticket?” OBVIOUSLY, if the food runner was a *CARING* person, they’d ask to compare the plate with the ticket BEFORE going all the way to the table with it wrong.
“Which she WOULD DO if you took 2 SECONDS to ask her.”
Actually, that’s NOT ALWAYS TRUE. At Denny’s I asked for my waitress to bring the condiments BEFORE my meal and NO she didn’t. My mustard was missing and her excuse it’s “IN A BOTTLE” that’s why she didn’t have it on the tray. That’s RIDICULOUS, because she COULD pour some in a container instead and she COULD have also had the bottle on the tray with my food.
Another time, I asked a waiter can you bring the condiments ahead of time(I didn’t say before the meal, but ahead of time IS before the meal arrives). Anyway, the food runner as usually doesn’t have ANY of the 5 condiments I asked for. SO NO, NOT EVERYONE WILL COMPLIE WITH ASKING TO BRING IT BEFORE THE MEAL. It DOESN’T take just 2 seconds either. Also, 2 weeks ago I had a written order and the waitress wrote down the order and I had asked her to bring the condiments before my meal and she brings 1 HALF SIDE, NOT 2 sides of bbq sauce. So, that DEFINITELY took WAY LONGER than 2 seconds. It actually took a few minutes, HONESTLY, it did. Do you honestly think she went RIGHT AFTER to get it? NO, she went to another table behind us and who knows where she went after.
Also, as I said before, servers can get condiments BEFORE the meal and NEVER depend on someone else to get it right. Having condiments missing IS ALWAYS the *SERVER'S* fault, because as I said before, I had actually 4 times where servers VOLUNTEERED to bring the condiments BEFORE my meal with me NOT HAVING TO ASK THEM TO, because they KNOW it’s easy to forget, condiments are something that CAN be brought out ahead of time, and most importantly as one server said “I am not sure if the person will bring these out” and she ASKED me if she could bring them BEFORE my meal. Sure you SHOULD be able to TRUST the food runner, but we know, the ONLY person you can truly trust is YOURSELF.
http://community.livejournal.com/bad_service/748356.html?thread=15956804#t159568 04
“Ultimately, it is your servers fault. Surprisingly, that food goes through so many people before it gets to you, so a mistake it bound to happen. It is your servers fault if that happens. Besides, servers are not supposed to count on food runners.”
Basically, what she is saying is, you shouldn’t put your trust into the food runner. She is also saying the *SERVER* is at fault for missing condiments, because it could be brought to the customer BEFORE the meal. There’s NO REASON WHY servers SHOULDN’T just go to get the condiments BEFORE the meal arrives.
As far as the chicken minus pasta situation, the LAST PERSON to see it IS at fault unless the ticket was printed incorrectly, PERIOD! The food runner at Applebee’s had access to the ticket; otherwise the waiter WOULDN’T have told me that. Also, if the food runner was CARING, they’d *ASK* to see the ticket. It makes MORE SENSE to double check things RIGHT BEFORE you hand someone something. Like a check with an overcharge, SAME THING. The food runner is putting their trust into the expo and the cook, instead of relying on THEM SELF to make sure they have things correct. I seriously doubt THAT many people see my food, otherwise, WHY would they have SO MANY MISTAKES for ONE dish? Like HOW CAN ANYONE MISS 4 SIDES of condiments not on the plate when the ticket is printed correctly as the waiter at Applebee’s told me. I believe him because NOT only did he tell me he printed the ticket correctly, but also he had not only his WRITTEN copy, but MY written copy of my order as well. I doubt he wouldn’t have printed ANY of the condiments on the ticket. I really think he DID print the ticket correctly. I feel the LAST person to see the food is the one that’s MOSTLY at fault as far as food that can’t be brought ahead of time like condiments. Missing condiments are MOSTLY the server’s fault when there’s a food runner involved, but I am more talking about things like the chicken pasta with no chicken type of situation.
When there is NO food runner involved, the server is 100% at fault for wrong food being BROUGHT OUT that can be easily seen without touching the food. Sure, the cook can cook the wrong thing, but bringing it to the customer wrong is the server’s fault in that situation.
” I don't when I get penalized by guests for mistakes I didn't make.”
Missing condiments ARE you’re mistake whether you bring the entrees out or not, because you CAN bring it BEFORE the meal arrives. Condiments are NOT time sensitive and ranch or mayo isn’t going to go bad in 25 minutes in an air conditioned room.
As far as chicken pasta being delivered without the chicken, it’s still part of the person’s service. Most people tip according to their service. In other words, WHY should I give a 20% tip for the pasta being delivered without the chicken? Granted, it’s NOT fair that you would get a lowered tip for something that was OUT of your control, but as I said before, unless a person has been a server or know lots of people that have, they may NOT realize that they aren’t getting penalized. Even though I know now, I still will ALWAYS base my tip on my service. I am NOT going to base my tip on that I am punishing the server, when I REALLY don’t know if they printed the ticket correctly. Think about it, if I don’t have PROOF, then I am going to go with that you may not have printed the ticket correctly if it was brought out to me wrong when there’s something that person that brought the food to me could actually SEE there was something wrong with the entrée. Now, I will give a benefit of the doubt when there’s a pickle on my sandwich that it probably is the cook’s fault, but since the person taking it to me CAN’T see the pickle without touching the food, I will NOT tip lower for something the person CAN’T SEE is wrong with my food. Sure, it’s possible the server could have truly printed the ticket wrong and I may be tipping higher for nothing, but, I am hoping that they printed the ticket correctly.
So in your case that you printed the ticket correctly, YES, you’d lose unfairly, but honestly, is it fair for the customer to tip well for something missing from their entrée? Being fair goes BOTH WAYS. Why should my hard earned money go to bad service? It may not be *YOUR* fault, but it’s still BAD SERVICE. Honestly, a LOT of people don’t know all this stuff. Some sites I’ve seen said “Who should I tip”, because this person brought me this and that person brought me that. A lot of people don’t know the how they do tip sharing.
teleburst
“You've obviously never eaten at a PF Chang's.”
I have, once in the year 2000 and once last year for drinks and a dessert. I didn’t really care for the food and I tried other drinks there the second time I went and didn’t care for that as well. |
snapdragon
New member
Username: snapdragon
Post Number: 20
Registered: 02-2006
Rating: N/A
Votes: 0 (Vote!) | | Posted on Sunday, May 14, 2006 - 06:02 pm: |
|
Condiments are a MAIN reason WHY I eat out.
Well then here's your solution: Call Chili's, ask how much to buy a 5 gallon drum of ranch, mayo, barbecue sauce, and tartar sauce. Get one of each. Next time you want a "good meal", call for takeout, pick it up, and no worries if they forget your condiments, you have them at home.
I really think you should do this. You don't seem to enjoy any aspect of eating out. This eliminates all the clock watching, "I was first" ing, waiters chit chatting with you when you just want to EAT, NOW... You don't have to short circuit your calculator deducting tip percentages, you give your stopwatch a rest, you get the food you want when you want it, and no poor server has to put up with your crazy ass. It's a total win/win situation. |
big_momma
New member
Username: big_momma
Post Number: 266
Registered: 10-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Sunday, May 14, 2006 - 06:36 pm: |
|
Lords just shut up. You sound just like an 8 year old. "I want what I want and I want in NOW! BRING IT NOW MOMMY OR I'LL STOMP MY FEET AND I WON'T EAT UNITL YOU GIVE ME WHAT I WANT!!!!" You can't eat a single french fry without a fat-laden condiment you farking baby? No, you'd rather pout. If I were your husband I'd smack the crap out of you. The fact that he hasn't means he's probably mentally-challenged as well.
Why won't you answer the question of whether you consider yourself intelligent? Because you know you aren't?
|
thegirl
New member
Username: thegirl
Post Number: 195
Registered: 04-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Sunday, May 14, 2006 - 07:11 pm: |
|
LORDS: DO YOU CONSIDER YOURSELF INTELLIGENT?
"Life's gonna suck when you grow up"
|
lords_of_acid
New member
Username: lords_of_acid
Post Number: 713
Registered: 01-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Sunday, May 14, 2006 - 07:34 pm: |
|
snapdragon
"Call Chili's, ask how much to buy a 5 gallon drum of ranch, mayo, barbecue sauce, and tartar sauce. Get one of each. Next time you want a "good meal", call for takeout, pick it up, and no worries if they forget your condiments, you have them at home."
I'm NOT going to pay for condiments that are FREE, a you freakin NUTS? I have thought about getting take-out, but waiting for a table and just order drinks at the table, but then you have the factor that the food may be done before we get seated or not be done before we get seated. If it was done BEFORE we get seated, it can get COLD. I'd would be paying less in tip by doing that, because as I've stated before, tipping for take-out is just like KFC bagging my food and putting my sides in the container and biscuits in a container and bagging them with utensils, kethchup, and napkins, but having COLD FOOD is NOT WORTH it. Also it would seem strange to get a table, but go grab my order when it's done. Technically, I could go up AFTER I order drinks and order my food for take-out and bring it to the table. That is an idea, but it is kinda of silly and strange. I just asked my husband and he said "NO" to that idea. So I can only ask to bring the condiments before the meal and HOPE they complie with my requests.
I also don't like take-out, because by the time I get home, the food is cold and warming up fries in an oven is time consuming and NOT AS GOOD as when they are from the fryer FRESH. |
jammie
New member
Username: jammie
Post Number: 1184
Registered: 06-2003
Rating: N/A
Votes: 0 (Vote!) | | Posted on Sunday, May 14, 2006 - 07:36 pm: |
|
How do you know you were not delaying service to somebody ? You were not available, wasn't it you who bitched and moaned about that endlessly ? You were absolutely irate when a bartender did something personal that took seconds. Honestly I dont find anything wrong with what you did. I was just holding you to the same standards that you set for others. As figured when the shoe is on the other foot, you did exactly what any one of us would have done. Now thats real. |
big_momma
New member
Username: big_momma
Post Number: 267
Registered: 10-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Sunday, May 14, 2006 - 07:47 pm: |
|
"but it is kinda of silly and strange".
Better "silly and strange" for you than downright rude and repugnant for the people that serve you and the people that have to witness your behavior in public.
Once again Lords DO YOU CONSIDER YOURSELF INTELLIGENT? Do you add anything of value to this world? |
big_momma
New member
Username: big_momma
Post Number: 268
Registered: 10-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Sunday, May 14, 2006 - 08:18 pm: |
|
As you have for a month, you refuse to answer the question of whether you consider yourself intelligent. Your silence is very telling.
You are a boil on the ass of humanity. You're an embarassment to your parents. Somebody knew you weren't intelligent to house yourself so they gave you a house.
So little girl, don't be coming here trying to tell professional servers how to do thier jobs. You couldn't even get a job as a server. You're a petulant child and a raving lunatic. Spare the world your idiocy, please. |
beenthere
New member
Username: beenthere
Post Number: 3
Registered: 04-2006
Rating: N/A
Votes: 0 (Vote!) | | Posted on Sunday, May 14, 2006 - 09:27 pm: |
|
The fact that IT judges restaurants based on condiments tells it all.... |
coorslite
New member
Username: coorslite
Post Number: 340
Registered: 10-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Sunday, May 14, 2006 - 09:39 pm: |
|
I'll answer the question. Am I intelligent? Maybe. You decide.....
1. I can pay my bills because I work hard.
2. I know the difference between right and wrong.
3. At the end of the day I know I have done my best to be a kind caring human.
4. I understand that while things happen... ya know what? They happen. Good or bad they happen.
5. I am not lazy. I am not mean. I am not uncaring.
6. I have 2 children that are well mannered, and have social skills. I also have a grandchild on the way. Who will be raised with all the love it can take!
7. I have 5 dogs and 3 cats that love me beyond reason. And I love them that way back.
8. I am happy that I am me and thankful for everything that I have.
9. I have friends online that I have never met but have walked the miles in my shoes. That love and support me and understand when we all have a bad day.
10. I have friends in life that are the same way.
11. I can't spell worth a dang. My grammer sucks. I don't always punctuate correctly.
12. I'm smart enough to know that I need to listen to others to learn. There is always someone out there that knows more than I do so I listen to that person.
13. I try to learn something new everyday. It may not be important information but I try to better myself in anyway I can.
So... I don't think I'm intelligent. Just smarter than Lords who has no compassion and no comprehension ability. I consider myself human. |
lords_of_acid
New member
Username: lords_of_acid
Post Number: 714
Registered: 01-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Monday, May 15, 2006 - 08:59 am: |
|
jammie
"How do you know you were not delaying service to somebody?"
Because there were NO OTHER CUSTOMERS THERE. The regular customer told me about this man to do the game. This was a SMALL little donut shop, NOT huge or anything. Krispy Creme is MUCH BIGGER than this place I worked at. There were NO NEW CUSTOMERS at the time, that's how I KNOW.
"As figured when the shoe is on the other foot, you did exactly what any one of us would have done. Now thats real."
NO WAY DID I *EVER* DELAY A CUSTOMER EVER, WHICH IS WHAT A BARTENDER DID WHEN HE TOOK A SHOT!
DON'T YOU GET IT, THERE WERE NO CUSTOMERS TO SERVE? If there were, I would have STOPPED IMMEDIATELY and SERVED the customer, GET IT? So NO, I NEVER did what ya'll do, EVER! If there isn't a new customer, then HOW COULD I DELAY ANYONE? My side work was done, counters were cleaned, things were stocked, etc., so I didn't *DELAY* anyone from ordering or getting their food or drink. I would have NEVER done that if I had a customer, EVER! Don't businesses have down times when there isn't ANY NEW customers that come in? That's the time I was asked from the regular customer to come play it and they only flipped the coin once. There were NO CUSTOMERS to serve, ONLY them 2 that were there to drink coffee, which I always refilled their cup when they wanted more. So I REALLY DON'T get where you get that I *DELAYED* someone from ordering like the bartender did to me? With the bartender situation, I was the *NEW* customer that came up to the bar and the bartender IGNORED my being there to take the shot, which I DIDN'T have anybody that I was delaying, because there WERE NO CUSTOMERS to serve at the time and my side work was done. |
teleburst
New member
Username: teleburst
Post Number: 1352
Registered: 06-2003
Rating: N/A
Votes: 0 (Vote!) | | Posted on Monday, May 15, 2006 - 10:04 am: |
|
teleburst
“You've obviously never eaten at a PF Chang's.”
I have, once in the year 2000 and once last year for drinks and a dessert. I didn’t really care for the food and I tried other drinks there the second time I went and didn’t care for that as well."
I rest my case. I KNEW there was no way that you'd ever enjoy that place. The food is way too exotic for you, and then there's no way that any server could make you happy because they HAVE to treat sections as one big tables, with all of that sauce-mixing and explanation of the food to dolts like you and they stay insanely busy all of the time. Plus, since almost everything's in a sauce, the condiments are pretty much "built-in" and so most of the joy of getting a server to run condiments for you is shot. Oh yeah, no ranch dressing, no french fries, and a menu that would make your head explode, since even a Weight Watcher's menu at Applebee's totally confused you.
The folks at Chang's there in N.O. can breathe a sigh of relief. |
teleburst
New member
Username: teleburst
Post Number: 1353
Registered: 06-2003
Rating: N/A
Votes: 0 (Vote!) | | Posted on Monday, May 15, 2006 - 10:35 am: |
|
"Tartar sauce in a jar such as kraft SUCKS. IT’S AWFUL. Tartar sauce at McDonald’s is better than that".
Why don't you learn to MAKE tartar sauce? It's really only two ingredients, you know. It's mayonaise and chopped pickles (just use pickle relish). You can also add a squeeze of lemon juice, a little salt and white pepper to taste and some chopped onions as well. It's so simple, even YOU couldn't mess it up. And it's easy to play around with. You don't even have to follow a recipe. You just throw some mayo in a bowl, add relish until it looks right, add some finely chopped onions if you'd like (now THAT might be tricky for you as I might be worried that you'd chop a finger off, so you might just want to buy some canned chopped onion), then add a little lemon juice and salt and white pepper to a little portion of it. If you like the flavor, add more to the whole dish until it tastes right. If you don't like it at all, then just add a little more mayo and relish and stir it up. You won't be able to taste it because of the bulk of the dish.
Make sure that you keep it covered in the refirgerator. It will last a few days. It only takes about a couple of minutes to make. Most of the time will be spent chopping an onion and adjusting the seasonings.
Ranch dressing is also pretty easy.
All it is is 1 part mayo, 1/2 part sour cream, 1/4 part milk or buttermilk, garlic powder, onion powder, chopped parsley, dill powder, and some black pepper. Optionally, you could experiment with chives, celery seeds and using joghurt instead of mayonnaise or cutting the mayo with half joghurt. You know the great thing about this sort of "cooking"? You just keep playing with it until you find the right combo. Too thin? Add a little more mayo. Too thick? Add a little more milk until it looks right. Dill doesn't taste right? Break a little off and try something different. None of the above taste right? Try Accent. You don't have to make a gallon of the stuff. Just make a few portions in a bowl until you find the combination you like. Then write down the four or five ingredients. You don't even have to right down quantities, just ratios of wet ingredients. Every ranch dressing you have tasted is simply a combination of the above ingredients. There are no "secret ingredients", unless you count the preservatives or MSG. Of course, you might get a brainstorm and find something that you like that sets it apart from every other dressing. You might add blue cheese, you might find that you like to add a little oregano, or lemon juice, or WHATEVER. Salad dressings are the easiest things to experiment with.
You're welcome. |
jysi
New member
Username: jysi
Post Number: 28
Registered: 05-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Monday, May 15, 2006 - 12:13 pm: |
|
Lords...also try this. I worked for a lot of restaurants that supposedly made their own Ranch. It wasn't homemade like you want to believe.
Get Hidden Valley Ranch Mix - Buttermilk type. Follow the recipe using Buttermilk and for the mayonaise use Hellman's. Only Hellman's will work. It will taste just like Red Lobster, Denny's, IHOP and Chili's along with a plethora of other casual dining establishments you like to visit.
I admit, that like you, I love Ranch. Not so much that it ruins my day if I don't have my Ranch the minute my fries are ready, but I do really like it. I also hate the stuff in the bottles. I started paying attention to the recipes at work (when I worked as a server) and my step-mom is the one who told me the Hellman's trick. Try it.
My family also eats out way too much - probably a lot more than you do. However, I don't seem to get the horrible service that you do. I think the difference is perception. I don't go looking for problems.
Try these homemade condiments. If you can finally find the recipes you like, maybe you can start cooking at home more. I love to cook - just don't have the time during the week. Nothing makes me happier than my husband when he says he would much rather eat my cooking than a restaruant anytime.
Tartar sauce...just like Teleburst said. Cocktail sauce...ketchup (or chili sauce) and horseradish with a splash of worstershire. |
coorslite
New member
Username: coorslite
Post Number: 341
Registered: 10-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Monday, May 15, 2006 - 11:43 pm: |
|
I think I can answer this question too. Because it is too lazy and also too stupid to follow directions. Because what came first the mayo or the buttermilk. To chop onions would require that it would have to use a sharp knife. It doesn't want to learn and has no ability to understand or comprehend anything anyone has to say. Therefore it will eat out, complain and never listen to a rational person trying to explain why it is wrong in it's thinking. It is not open to other ideas. It will not apologize for it's ignorance. It doesn't know how to respond to the question asked
LORDS: DO YOU CONSIDER YOURSELF INTELLIGENT? |
thegirl
New member
Username: thegirl
Post Number: 196
Registered: 04-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Tuesday, May 16, 2006 - 12:16 am: |
|
LORDS, DO YOU CONSIDER YOURSELF INTELLIGENT?
LORDS, DO YOU CONSIDER YOURSELF INTELLIGENT?
*asked twice in hopes of an answer.*
"Life's gonna suck when you grow up"
|
tipqueen
New member
Username: tipqueen
Post Number: 84
Registered: 03-2006
Rating: N/A
Votes: 0 (Vote!) | | Posted on Tuesday, May 16, 2006 - 06:48 am: |
|
huh? is someone talking to me?? (LOL)
Oh!! It says
"LORDS"
DO YOU CONSIDER YOURSELF INTELLIGENT"???? |
tipqueen
New member
Username: tipqueen
Post Number: 90
Registered: 03-2006
Rating:
Votes: 1 (Vote!) | | Posted on Thursday, May 18, 2006 - 08:33 pm: |
|
this ones for you lords!!!
(wonder if I'll get booted again???) |
katdaddygirl
New member
Username: katdaddygirl
Post Number: 8
Registered: 04-2006
Rating: N/A
Votes: 0 (Vote!) | | Posted on Sunday, May 21, 2006 - 10:41 pm: |
|
Somebody want a good recipe for tarter sauce? I work at a Catfish cafe. I make it by the three gallon batch every week, here's how I make it, equal parts of either dill pickle relish, or chopped up hamburger dill slices, chopped fresh onion, (it's up to you how small you chop it) and then salad dressing, if you use Ben E Keith, their salad dressing works well, stir to your liking, I use a gallon of pickle to a gallon of onion to a gallon of salad dressing( NOT Mayo!) and then a teaspoon of lemon juice... We have people who use a whole bottle on one order of catfish!! They love it!!
|
sweetcatriona
New member
Username: sweetcatriona
Post Number: 11
Registered: 05-2006
Rating: N/A
Votes: 0 (Vote!) | | Posted on Sunday, May 28, 2006 - 11:37 am: |
|
I apologize for not replying sooner , I just saw your post LOA.
I am quoting you.
“3. The food runner, who NEVER SAW the ticket takes the food to the table incorrectly.”
THAT’S NOT TRUE, otherwise, WHY would the waiter at Applebee’s say to me “They are just too lazy to read the ticket?” OBVIOUSLY, if the food runner was a *CARING* person, they’d ask to compare the plate with the ticket BEFORE going all the way to the table with it wrong.
<ok,>
<point>
“Which she WOULD DO if you took 2 SECONDS to ask her.”
<i>
I asked for my waitress to bring the condiments BEFORE my meal and NO she didn’t. My mustard was missing and her excuse it’s “IN A BOTTLE” that’s why she didn’t have it on the tray. That’s RIDICULOUS, because she COULD pour some in a container instead and she COULD have also had the bottle on the tray with my food.
<well,>
Another time, I asked a waiter can you bring the condiments ahead of time(I didn’t say before the meal, but ahead of time IS before the meal arrives). Anyway, the food runner as usually doesn’t have ANY of the 5 condiments I asked for. SO NO, NOT EVERYONE WILL COMPLIE WITH ASKING TO BRING IT BEFORE THE MEAL. It DOESN’T take just 2 seconds either. Also, 2 weeks ago I had a written order and the waitress wrote down the order and I had asked her to bring the condiments before my meal and she brings 1 HALF SIDE, NOT 2 sides of bbq sauce. So, that DEFINITELY took WAY LONGER than 2 seconds. It actually took a few minutes, HONESTLY, it did. Do you honestly think she went RIGHT AFTER to get it? NO, she went to another table behind us and who knows where she went after.
Actually, this is what I said....
Also, as I said before, servers can get condiments BEFORE the meal and NEVER depend on someone else to get it right. Having condiments missing IS ALWAYS the *SERVER'S* fault, because as I said before, I had actually 4 times where servers VOLUNTEERED to bring the condiments BEFORE my meal with me NOT HAVING TO ASK THEM TO, because they KNOW it’s easy to forget, condiments are something that CAN be brought out ahead of time, and most importantly as one server said “I am not sure if the person will bring these out” and she ASKED me if she could bring them BEFORE my meal. Sure you SHOULD be able to TRUST the food runner, but we know, the ONLY person you can truly trust is YOURSELF.
<not>
“Ultimately, it is your servers fault. Surprisingly, that food goes through so many people before it gets to you, so a mistake it bound to happen. It is your servers fault if that happens. Besides, servers are not supposed to count on food runners.”
<she>
Basically, what she is saying is, you shouldn’t put your trust into the food runner. She is also saying the *SERVER* is at fault for missing condiments, because it could be brought to the customer BEFORE the meal. There’s NO REASON WHY servers SHOULDN’T just go to get the condiments BEFORE the meal arrives.
<Who is SHE??? Because she thinks like you means she is right? And actually there is a reason why we CAN"T always get condiments beforehand. Ok LOA, listen hard ok???
ALL OUR CONDIMENTS ARE HANDED TO US BY THE COOKS. We CANNOT get them ourselves. You want 3 ranches, 2 honey mustard and a BBQ sauce, for example. You want them first, or with them on the meal, I HAVE to ring them all in. It costs 50 cents per extra sauce. That would be $1.50 more. If I dont charge, cook won't give it to me. If you want the same sauces, I could ring in 1 extra each for free, then go back and call for 1 or 2 more without having to charge for it. Have it quick, or have it free, thats up to you. You realize you get charged for all those extra sauces because you make such a big deal out of them right? If I walk up and say I want xranch, xhoneymustard, xbbq, they will ask why? So I show them the ticket, and it is all rung in, I wait, and get your sauce. I have sometimes even told tables who want lots of sauce, "Wait until the food comes out, and I can get you extra on me" Only if they are nice though. Of course, now I realize I may have lost tips because I was trying to save them money when I didn't point it out. That sucks.>
As far as the chicken minus pasta situation, the LAST PERSON to see it IS at fault unless the ticket was printed incorrectly, PERIOD! The food runner at Applebee’s had access to the ticket; otherwise the waiter WOULDN’T have told me that. Also, if the food runner was CARING, they’d *ASK* to see the ticket. It makes MORE SENSE to double check things RIGHT BEFORE you hand someone something. Like a check with an overcharge, SAME THING. The food runner is putting their trust into the expo and the cook, instead of relying on THEM SELF to make sure they have things correct. I seriously doubt THAT many people see my food, otherwise, WHY would they have SO MANY MISTAKES for ONE dish? Like HOW CAN ANYONE MISS 4 SIDES of condiments not on the plate when the ticket is printed correctly as the waiter at Applebee’s told me. I believe him because NOT only did he tell me he printed the ticket correctly, but also he had not only his WRITTEN copy, but MY written copy of my order as well. I doubt he wouldn’t have printed ANY of the condiments on the ticket. I really think he DID print the ticket correctly. I feel the LAST person to see the food is the one that’s MOSTLY at fault as far as food that can’t be brought ahead of time like condiments. Missing condiments are MOSTLY the server’s fault when there’s a food runner involved, but I am more talking about things like the chicken pasta with no chicken type of situation.
<you>
When there is NO food runner involved, the server is 100% at fault for wrong food being BROUGHT OUT that can be easily seen without touching the food. Sure, the cook can cook the wrong thing, but bringing it to the customer wrong is the server’s fault in that situation.
<obviously>
” I don't when I get penalized by guests for mistakes I didn't make.”
Missing condiments ARE you’re mistake whether you bring the entrees out or not, because you CAN bring it BEFORE the meal arrives. Condiments are NOT time sensitive and ranch or mayo isn’t going to go bad in 25 minutes in an air conditioned room.
<when>
As far as chicken pasta being delivered without the chicken, it’s still part of the person’s service. Most people tip according to their service. In other words, WHY should I give a 20% tip for the pasta being delivered without the chicken? Granted, it’s NOT fair that you would get a lowered tip for something that was OUT of your control, but as I said before, unless a person has been a server or know lots of people that have, they may NOT realize that they aren’t getting penalized. Even though I know now, I still will ALWAYS base my tip on my service. I am NOT going to base my tip on that I am punishing the server, when I REALLY don’t know if they printed the ticket correctly. Think about it, if I don’t have PROOF, then I am going to go with that you may not have printed the ticket correctly if it was brought out to me wrong when there’s something that person that brought the food to me could actually SEE there was something wrong with the entrée. Now, I will give a benefit of the doubt when there’s a pickle on my sandwich that it probably is the cook’s fault, but since the person taking it to me CAN’T see the pickle without touching the food, I will NOT tip lower for something the person CAN’T SEE is wrong with my food. Sure, it’s possible the server could have truly printed the ticket wrong and I may be tipping higher for nothing, but, I am hoping that they printed the ticket correctly.
<i> ""I am NOT going to base my tip on that I am punishing the server, when I REALLY don’t know if they printed the ticket correctly. Think about it, if I don’t have PROOF, then I am going to go with that you may not have printed the ticket correctly "" <so>
So in your case that you printed the ticket correctly, YES, you’d lose unfairly, but honestly, is it fair for the customer to tip well for something missing from their entrée? Being fair goes BOTH WAYS. Why should my hard earned money go to bad service? It may not be *YOUR* fault, but it’s still BAD SERVICE. Honestly, a LOT of people don’t know all this stuff. Some sites I’ve seen said “Who should I tip”, because this person brought me this and that person brought me that. A lot of people don’t know the how they do tip sharing.
To quote your last paragraph "Being fair goes BOTH WAYS." How is it FAIR to punish me for someone else's mistake?? How does BEING FAIR go both ways???????????????????????????? What is fair for me, or my family??????
<ok,>
|
sweetcatriona
New member
Username: sweetcatriona
Post Number: 12
Registered: 05-2006
Rating: N/A
Votes: 0 (Vote!) | | Posted on Sunday, May 28, 2006 - 11:43 am: |
|
I apologize for not replying sooner , I just saw your post LOA.
I am quoting you.
“3. The food runner, who NEVER SAW the ticket takes the food to the table incorrectly.”
THAT’S NOT TRUE, otherwise, WHY would the waiter at Applebee’s say to me “They are just too lazy to read the ticket?” OBVIOUSLY, if the food runner was a *CARING* person, they’d ask to compare the plate with the ticket BEFORE going all the way to the table with it wrong.
Ok, now my response. Part 1. WHY is the waiter at Applebee's your EXPERT on foodrunners? Personally, I never talk down other employees to my guests. I think it is wrong. He may have been blaming the foodrunner for his own mistakes. Part 2. Sometimes food runners ARE lazy, or make mistakes. But that server was wrong for ASSUMING that it was laziness. Or, Maybe, the server was just mean. It's also possible the foodrunner WAS lazy. Or maybe the expo didn't care, and sent the food runner to the table anyway (which I have SEEN happen, when I pointed out a problem with food I was running, and the expo said "Just RUN it already!!")
Point 2- If the food runner at my job asked the expo to compare the ticket to the food, 1 of 2 things would happen. And I am NOT kidding LOA. 1. The expo would scream at the food runner for wasting time..example "I ALREADY CHECKED!! What is wrong with you???" or 2. The expo would tell the manager that the food runner couldn't follow basic orders, resulting in a reprimand. he food runners are supposed to stand 4 feet away from the expo so they don't get in the way. Or they get screamed at.
“Which she WOULD DO if you took 2 SECONDS to ask her.”
I meant, it takes 2 seconds to ask, NOT TO GET THEM. What happens after you ask is a mystery. But at least you know that if you asked for it to be brought out first, you are giving them the chance. What happens after that is up to the server.
I asked for my waitress to bring the condiments BEFORE my meal and NO she didn’t. My mustard was missing and her excuse it’s “IN A BOTTLE” that’s why she didn’t have it on the tray. That’s RIDICULOUS, because she COULD pour some in a container instead and she COULD have also had the bottle on the tray with my food.
Well, she got the other things you asked for right? By the time you added your ranch, was she back with your mustard?
Another time, I asked a waiter can you bring the condiments ahead of time(I didn’t say before the meal, but ahead of time IS before the meal arrives). Anyway, the food runner as usually doesn’t have ANY of the 5 condiments I asked for. SO NO, NOT EVERYONE WILL COMPLIE WITH ASKING TO BRING IT BEFORE THE MEAL. It DOESN’T take just 2 seconds either. Also, 2 weeks ago I had a written order and the waitress wrote down the order and I had asked her to bring the condiments before my meal and she brings 1 HALF SIDE, NOT 2 sides of bbq sauce. So, that DEFINITELY took WAY LONGER than 2 seconds. It actually took a few minutes, HONESTLY, it did. Do you honestly think she went RIGHT AFTER to get it? NO, she went to another table behind us and who knows where she went after.
Actually, this is what I said....
Also, as I said before, servers can get condiments BEFORE the meal and NEVER depend on someone else to get it right. Having condiments missing IS ALWAYS the *SERVER'S* fault, because as I said before, I had actually 4 times where servers VOLUNTEERED to bring the condiments BEFORE my meal with me NOT HAVING TO ASK THEM TO, because they KNOW it’s easy to forget, condiments are something that CAN be brought out ahead of time, and most importantly as one server said “I am not sure if the person will bring these out” and she ASKED me if she could bring them BEFORE my meal. Sure you SHOULD be able to TRUST the food runner, but we know, the ONLY person you can truly trust is YOURSELF.
Not everyone WANTS their condiments sitting on their tables first. Actually, almost NO ONE DOES. So the servers who offer are good at guessing what YOU want. But, just to be sure, try to remember to ask, ok??? Don't judge a server because they don't guess that you want an unusual request.
“Ultimately, it is your servers fault. Surprisingly, that food goes through so many people before it gets to you, so a mistake it bound to happen. It is your servers fault if that happens. Besides, servers are not supposed to count on food runners.”
She is a total moron. It is your servers fault why? Because we cannot be EVERYWHERE AT ONCE? The foodrunners are our backup, do you want to wait LONGER for your food, while it gets cold, while we are getting dessert for the 8 top who sat down before you?.
Basically, what she is saying is, you shouldn’t put your trust into the food runner. She is also saying the *SERVER* is at fault for missing condiments, because it could be brought to the customer BEFORE the meal. There’s NO REASON WHY servers SHOULDN’T just go to get the condiments BEFORE the meal arrives.
Who is SHE??? Because she thinks like you means she is right? And actually there is a reason why we CAN"T always get condiments beforehand. Ok LOA, listen hard ok???
ALL OUR CONDIMENTS ARE HANDED TO US BY THE COOKS. We CANNOT get them ourselves. You want 3 ranches, 2 honey mustard and a BBQ sauce, for example. You want them first, or with them on the meal, I HAVE to ring them all in. It costs 50 cents per extra sauce. That would be $1.50 more. If I dont charge, cook won't give it to me. If you want the same sauces, I could ring in 1 extra each for free, then go back and call for 1 or 2 more without having to charge for it. Have it quick, or have it free, thats up to you. You realize you get charged for all those extra sauces because you make such a big deal out of them right? If I walk up and say I want xranch, xhoneymustard, xbbq, they will ask why? So I show them the ticket, and it is all rung in, I wait, and get your sauce. I have sometimes even told tables who want lots of sauce, "Wait until the food comes out, and I can get you extra on me" Only if they are nice though. Of course, now I realize I may have lost tips because I was trying to save them money when I didn't point it out. That sucks.
As far as the chicken minus pasta situation, the LAST PERSON to see it IS at fault unless the ticket was printed incorrectly, PERIOD! The food runner at Applebee’s had access to the ticket; otherwise the waiter WOULDN’T have told me that. Also, if the food runner was CARING, they’d *ASK* to see the ticket. It makes MORE SENSE to double check things RIGHT BEFORE you hand someone something. Like a check with an overcharge, SAME THING. The food runner is putting their trust into the expo and the cook, instead of relying on THEM SELF to make sure they have things correct. I seriously doubt THAT many people see my food, otherwise, WHY would they have SO MANY MISTAKES for ONE dish? Like HOW CAN ANYONE MISS 4 SIDES of condiments not on the plate when the ticket is printed correctly as the waiter at Applebee’s told me. I believe him because NOT only did he tell me he printed the ticket correctly, but also he had not only his WRITTEN copy, but MY written copy of my order as well. I doubt he wouldn’t have printed ANY of the condiments on the ticket. I really think he DID print the ticket correctly. I feel the LAST person to see the food is the one that’s MOSTLY at fault as far as food that can’t be brought ahead of time like condiments. Missing condiments are MOSTLY the server’s fault when there’s a food runner involved, but I am more talking about things like the chicken pasta with no chicken type of situation.
You need to explain that last part better. People never lie? So, he wrote down your order, and so did you. What did the printed copy say? And like I said, EXPO reads the tickets and adds sauces, not foodrunners.
When there is NO food runner involved, the server is 100% at fault for wrong food being BROUGHT OUT that can be easily seen without touching the food. Sure, the cook can cook the wrong thing, but bringing it to the customer wrong is the server’s fault in that situation.
Obviously if I brought MY table chicken pasta with no chicken I'm a loser.
” I don't when I get penalized by guests for mistakes I didn't make.”
Missing condiments ARE you’re mistake whether you bring the entrees out or not, because you CAN bring it BEFORE the meal arrives. Condiments are NOT time sensitive and ranch or mayo isn’t going to go bad in 25 minutes in an air conditioned room.
<when>
As far as chicken pasta being delivered without the chicken, it’s still part of the person’s service. Most people tip according to their service. In other words, WHY should I give a 20% tip for the pasta being delivered without the chicken? Granted, it’s NOT fair that you would get a lowered tip for something that was OUT of your control, but as I said before, unless a person has been a server or know lots of people that have, they may NOT realize that they aren’t getting penalized. Even though I know now, I still will ALWAYS base my tip on my service. I am NOT going to base my tip on that I am punishing the server, when I REALLY don’t know if they printed the ticket correctly. Think about it, if I don’t have PROOF, then I am going to go with that you may not have printed the ticket correctly if it was brought out to me wrong when there’s something that person that brought the food to me could actually SEE there was something wrong with the entrée. Now, I will give a benefit of the doubt when there’s a pickle on my sandwich that it probably is the cook’s fault, but since the person taking it to me CAN’T see the pickle without touching the food, I will NOT tip lower for something the person CAN’T SEE is wrong with my food. Sure, it’s possible the server could have truly printed the ticket wrong and I may be tipping higher for nothing, but, I am hoping that they printed the ticket correctly.
I don't get this at all.-> ""I am NOT going to base my tip on that I am punishing the server, when I REALLY don’t know if they printed the ticket correctly. Think about it, if I don’t have PROOF, then I am going to go with that you may not have printed the ticket correctly "" <So you'd rather ASSUME it was the servers fault, and not tip well. I see now. That's like "Guilty until proven Innocent." LOA, you are the only one who ever BENEFITS from these situations.
So in your case that you printed the ticket correctly, YES, you’d lose unfairly, but honestly, is it fair for the customer to tip well for something missing from their entrée? Being fair goes BOTH WAYS. Why should my hard earned money go to bad service? It may not be *YOUR* fault, but it’s still BAD SERVICE. Honestly, a LOT of people don’t know all this stuff. Some sites I’ve seen said “Who should I tip”, because this person brought me this and that person brought me that. A lot of people don’t know the how they do tip sharing.
To quote your last paragraph "Being fair goes BOTH WAYS." How is it FAIR to punish me for someone else's mistake?? How does BEING FAIR go both ways???????????????????????????? What is fair for me, or my family??????
Ok, so you admitted you don't know everything about tips, and that all mistakes MAY NOT BE the servers fault. But you don't want to tip for bad service., that's fine, neither do I. Tell a manger what happened, let him talk to the foodrunner, or whoever. Then leave your server a nice tip anyway, EVEN THOUGH IT WASN'T PERFECT. Why are you always looking to place blame? Maybe you will actually learn to relax and enjoy a meal, not search for imperfection.
|
lords_of_acid
New member
Username: lords_of_acid
Post Number: 715
Registered: 01-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Monday, May 29, 2006 - 01:44 am: |
|
sweetcatriona
I said: “Sure you SHOULD be able to TRUST the food runner, but we know, the ONLY person you can truly trust is YOURSELF.“
You replied: <not>
It’s the TRUTH and YOU KNOW IT! You can’t know if the other employee is going to do their job or not, you DON’T TRULY KNOW!
“It costs 50 cents per extra sauce.”
This part doesn’t make sense when I NEVER, EVER, EVER, EVER, EVER, EVER, get charged for condiments at Outback, Chili’s, Red Lobster, or Applebee’s. Even where you work at TGIFridays BEFORE TGIFridays left Louisiana last year, we NEVER, EVER got charged for condiments, EVER!
“You realize you get charged for all those extra sauces because you make such a big deal out of them right?”
YES, a restaurant has EVERY RIGHT to charge for what I’ve ordered, EVERY RIGHT. If restaurants charged for mayo and mustard, I’d bring my own as long as I was coming from home straight to the restaurant, meaning if it would be convenient to have access to condiments to bring some. I wouldn’t bring my own ranch or tartar sauce though, because bottled ranches and tartar sauce I find aren’t as very good tasting in my opinion.
“I have sometimes even told tables who want lots of sauce, "Wait until the food comes out, and I can get you extra on me"
For me, anyway, it would be WORTH the money to just pay the extra couple of bucks or whatever amount to just bring them BEFORE my meal. I’d MUCH RATHER PAY for condiments and have them WITH my meal as I’ve ordered them, than to go through being PISSED OFF at the table and letting my food get cooler by each minute they make me wait. I’ve waited for 4 minutes just a few weeks ago at Chili’s, because the food runner didn’t have them, I didn’t ask to bring them before my meal, because I forgot to as well as it is EMBARRASING to ask that, because it makes the server feel they’ll forget for sure attitude, which I HATE CONVEYING to a server that they I KNOW they probably won’t get it right. I asked the server as she walked by, she told me “They didn’t bring them with the meal.” She just went ahead and grabbed a water pitcher and started pouring at another at another table, IGNORING MY REQUEST, which is the THIRD TIME I had asked for 1 side of ranch and 1 side of bbq sauce. Well, my husband flagged down a manager to come to the table and the manager got my condiments. 4 FREAKING TIMES FOR 2 DAMN CONDIMENTS, took 4 minutes, because the server thought it’s the food runner’s job(which it’s supposed to be), then the food runner thought it was the server’s job, then my server thought it was the food runner’s job, and then FINALLY, a manager got my damn condiments. What a bunch of RIDICULOUS CRAP I had to go through, because I didn’t ask for the condiments to be brought to me before my meal, which I may not have received them anyway POSSIBLY, which another manager I called the next morning to COMPLAIN about this waitress, told me “You shouldn’t have to ask for them before the meal arrives.” Which, I AGREE 100%, I SHOULDN’T and it’s RIDICULOUS that have to go through links like that to get a few sides of condiments. My food was luke warm, almost cold by the time I got my bbq sauce and ranch, HONESTLY, it WAS. I’d rather just PAY for my condiments if it meant NEVER WAITING TO EAT MY FOOD, EVER, when the food arrives. I am SICK of servers and food runners feeling that what a customer orders isn’t important, that just because it’s NOT ON THE MENU, IT’S NOT IMPORTANT.
“Of course, now I realize I may have lost tips because I was trying to save them money when I didn't point it out.”
HOW, if the food runner didn’t have them with the food, the tip was lowered possibly ANYWAY, so you lost MORE possibly by waiting until the meal arrived. Also, if someone tries to save me money, that has NOTHING to do with their tip. Also, if you think about it, if they are charged for them, the HIGHER THE BILL, the HIGHER THE TIP CAN BE. So charging them for the condiments would make your tip HIGHER from the HIGHER CHECK. I would say though, since most places don’t charge for condiments, it’s not really an issue for me. Some people get offended by having everything on their bill getting treated sort of like they are “nickel and dimed” in a sense. Kind of like this example:
http://www.complaints.com/complaintofthedayfebruary132001.11.htm
“I visited Red Lobster in Anderson SC Feb 9 2001. My waitress asked if I wanted a loaded bake potato with my meal and I replied yes. After receiving my bill I was charged the following:
25 cents for butter
25 cents for sour cream
25 cents for bacon bits
25 cents for onion
Can anyone believe with the prices Red Lobster charges, now they rip you off for an additional dollar. What cheapskates. I won't be going back.”
In this case, I DISAGREE with this man as far as being charged for everything, except for the butter. I feel butter is so common for a baked potato that it should be included in the price and that charging for a pat of butter is a tad extreme. The rest of the items he SHOULD pay for. My husband, for instance, at a Mexican restaurant thought a meal he ordered came with sour cream, because he was thinking of another Mexican restaurant we go to often that has sour cream with the entrée he usually gets. Well, anyway, they charged us $0.50 for the sour cream, which is VERY UNDERSTANDABLE. I will NOT argue with someone charging me for ANY condiments that don’t normally come with a meal or if I’ve asked for extra. I feel, baked potatoes would probably come with a pat of butter at least, kind of like ketchup being on the table for fries or a sandwich. I feel that this man is being ridiculous and a CHEAPSKATE. I feel when ANYONE orders extras, they SHOULD PAY FOR THEM. I still say butter with an item like this, should NOT be charged for, considering fried potatoes(French fries) normally get ketchup for free on the table, so I don’t see butter being that different in this case. I don’t feel most restaurants would bother with charging someone for every little thing like that, but I think it IS VERY FAIR though. I feel you order it, you PAY for it!
“How is it FAIR to punish me for someone else's mistake?? How does BEING FAIR go both ways???????????????????????????? What is fair for me, or my family?”
The SERVER can bring condiments BEFORE the meal, PLAIN AND SIMPLE as far as that goes, otherwise, WHY at Joe’s Crab Shack in 2003, the waitress brought me my 3 sides of tartar sauce VOLUNTARILY BEFORE my meal by saying “I want to make sure I don’t forget them.” At a place called “Copelands”, a server brought out my 2 sides of tartar sauce BEFORE my meal by saying the same type of thing, to make sure they didn’t forget them. Just simply ASK the customer if it would be ok to bring condiments before the meal and I am willing to bet, people would MUCH RATHER have their food correct *AS THEY’VE ORDERED IT*, than have it delivered wrong.
http://www.make-better-tips.com/waiter-waitress-tips.php#menu
Study #6
Tip #6 - Check the Food Before Bringing it to the Table
Description: Make sure that the food matches the order before you bring it to the table, especially if the customer made a special order (substitutions, food allergies, etc.). If the order isn’t right, send it back and tell the customer about the snafu.
Reason: When food arrives at the table, the customer expects to be able to eat. The disappointment in seeing a wrong order is much worse than a little extra wait. Customers also appreciate that you are looking out for them and attentive to their needs.
In other words, it saying, take 30 seconds to review the ticket BEFORE taking it to the customer WRONG! Also, since someone else takes the food to the customer, people expect to EAT WHEN THEIR FOOD ARRIVES. They don’t expect to have to WAIT TO EAT.
STUDY #11
Tip #11 - Anticipate Condiment Needs
Description: If you work at a restaurant that serves sandwiches, fried foods, etc. that are likely to be eaten with condiments such as ketchup, mustard, mayonnaise, etc., and those condiments are not already provided on the table, do not wait until the food is served to ask if the customer would like the condiments! Ask them when they place the order.
Reason: If you wait until the food is served, they will have to wait with their food sitting in front of them while you retrieve the condiments. Even if you are quick, the wait can be agonizing torture for someone who is hungry!
THIS IS THE TRUTH that the WAITING is IRRIATING and makes my food get cooler as well as I will not start to eat until my condiments arrive.
Tip #4 - Receiving Bad Tips
Description: Look at every bad tip as an opportunity to improve.
Reason: Most of the time, bad tips are given because people do not like the service they have received. If you get a bad tip, you should ask yourself the following:
• Was the service slow?
• Did I ignore a request?
HOW is it FAIR to expect ANY customer to pay for BAD service? It may not be *YOUR* fault, but if it’s BAD service, it’s BAD service and NO ONE really cares WHO’S fault it is, unless it is something the server can’t see, but if it’s something the server or food runner can see is wrong with the food when bringing it to the table, WHO CARES if it’s Jane Doe that runs Joe Schmoe’s food at table 5 or not, it’s the fact the mistake happened and Joe Schmoe can still be PISSED off whether it was YOUR fault or not. It’s almost like I don’t care WHO’S at fault, just FIX the problem. The fact that there was a problem is the issue. Also, restaurants can do things differently than TGIFriday’s does. Some may do like PF Chang’s does.
http://community.livejournal.com/bad_service/748356.html?thread=15956036#t159560 36
pinkleberries said “At the end of the night, the servers chose how they want to tip the runners. If I ran all my food that night, and they didn't touch any of my food, I don't tip them. We have had food runners leave at the end of the night with $400 in their pocket, and we have had some that sucked and walked away with maybe $75 in their pocket.”
See, at PF Chang’s, the tips are FAIRLY distributed at this location anyway. THAT is the FAIR way. My point is, at Chili’s, the manager told me himself, “We don’t have food runners, but servers that run each other’s food”, meaning that waiter that ran my food, was serving some other tables as well as us, NOT just running food to tables.
She also keeps saying it’s the SERVER’S fault and NO, she’s NOT a moron, because the server can get these condiments BEFORE the meal by asking the cook to get them. There is NO REAL REASON WHY YOU CAN’T JUST GO ASK THE COOKS, meanwhile, do something else like get refills for another table or whatever and come back to the kitchen to see if the condiments are filled in their containers, what’s so hard about that?
See, basically by not having condiments with the meal, you are IGNORING a request, because 4 servers since 2003 have VOLUNTEERED to bring the condiments BEFORE my meal WITHOUT me asking them to bring them before my meal. YOU MAKE YOUR OWN DESTINY, BY NEVER TRUSTING FOOD RUNNERS WITH BRINGING CONDIMENTS! You can make the order be delivered correct as far as condiments go if you deliver them BEFORE the meal, even if YOU are bringing out the order, you may forget, so WHY are you so OPPOSED to doing this? It is just LAZINESS or what?
Tip #5 - Remember Orders - Don’t Write Them Down
Description: Try to remember orders without having to write them down. Always repeat the complete order when everyone at the table has finished.
Reason: It impresses the people at your table if you can remember every little detail of their order without writing it down. It sends the message that you are paying attention to them and are focused on their needs.
I don’t agree with #5, because writing the order down is VERY HELPFUL in getting orders correct. I don’t feel it IMPRESSES ANYONE.
http://www.bigsoccer.com/forum/archive/index.php/t-36685.html
Redcard816 said: “Not remembering/bringing out requested condiments ESPECIALLY when it means you won't eat your food until you get it (dressing, cream, sugar etc.)”
Soccer-Six-Shooter said: “Thats a biggie with me. I hate waiting for condiments because I cant eat my meal until I have it.”
See, some people really want their condiments just like I do. Condiments sometimes make the meal, what the meal is. Can you imagine bbq ribs without ANY bbq sauce? Some people do order them dry, but they NORMALLY come with bbq sauce.
“WHY is the waiter at Applebee's your EXPERT on foodrunners?”
I NEVER said he was “The end all be all”, I said this to say that he told me he printed the ticket correctly, which I believe him because I had my written order down and he wrote my order down and I really don’t think he’d lie like that. It’s POSSIBLE that he could have lied, but NOT likely. Anyway, NOT to have ANY of the condiments says the LAST PERSON didn’t read the ticket unless it wasn’t on the ticket. 2 sides of mayo, 1 side of mustard, and 1 side of ranch, are EASILY SEEN WITHOUT TOUCHING FOOD.
“He may have been blaming the foodrunner for his own mistakes.”
It’s VERY POSSIBLE, but by you saying that, you are admitting that condiments ARE the server’s fault 100%, whether someone else brings the food out or not is IRRELEVANT. I understand that you are talking about if he didn’t print the ticket correctly, but it’s still HIS mistake, because HE is the one that took my order, NOT that girl that brought my food to me.
“You are giving them the chance. What happens after that is up to the server.”
I’ll AGREE, that it’s a *CHANCE* to get it right as far as condiments go.
“Well, she got the other things you asked for right? By the time you added your ranch, was she back with your mustard?”
This is where you are being a total BITCH. HOW DARE YOU ACT LIKE THE ORDER IS SUPPOSED TO BE WRONG! I asked for the condiments to be brought BEFORE my meal which THAT is what should have happened, plain and simple. Also, I CAN’T START EATING THE WAY I ENJOY MY FOOD IF MUSTARD ISN’T ON MY SANDWICH. I SHOULDN’T have to REMIND the server of what I tried to PREVENT EXACTLY WHAT HAPPENED. I AM SO SICK AND TIRED OF EVERY CONDIMENT NOT BEING DELIVERED AS I’VE ORDERED IT. It is SO PREVENTABLE to just bring them BEFORE the meal instead of playing the “WAITING game.” “Maybe the food runner may have the condiments” type of attitude. WHY NOT MAKE YOUR OWN DESTINY and JUST GO GET THE CONDIMENTS? You act like that my mustard isn’t just as IMPORTANT as the mayo. You act like it’s OK to forget things and people will not get irritated. It IS IRRIATING when you have to REPEAT your order when the food arrives and I would honestly say, maybe 1% of the time I get an apology for my missing condiments. They SHOULD APOLOGIZE, it’s a MISTAKE and for me, it’s the KEY INGREDIENTS for my foods. Without mayo or mustard, my sandwich is a dry, which is not very tasty at ALL. If I order the sandwich with mayo and mustard on the sandwich, sometimes I’ve had TOO MUCH mustard, which is VERY HARD to get off a bun. I’ve had NOT ENOUGH mayo, which I want A LOT, so asking it on the side, gives me a chance to get the EXACT AMOUNT I WANT without messing the bun up. You also act like it’s NO BIG DEAL or something that she didn’t have the mustard. That is where you are being VERY MEAN. You act like it’s OK to make mistakes. Everyone makes them and I made a LOT of mistakes at the donut shop. The difference is, I EXPECT NO TIP OR LITTLE TIP when I messed up, you basically say “Then leave your server a nice tip anyway, EVEN THOUGH IT WASN'T PERFECT.” You should EXPECT LESS MONEY WHEN YOU MESS UP AS YOU SAID YOU DID IN THE OTHER POSTS. ““And I do not expect a good tip when I screw up.” That is what you said, but to say tip them anyway, is a HUGE CONTRADICTION. You act like you wouldn’t even say you were sorry for forgetting the mustard with that type of attitude. I, as a customer, was trying to PREVENT this EXACT SCENARIO of events, but the server didn’t do as I requested. All I can do is TRY to get them to bring them BEFORE my meal, but if they refuse to by forgetting about it or not doing it, I can’t control that. All I can do is TRY to attempt to have my order as correct as possible, which I SHOULDN’T HAVE TO DO THIS. WHO do you know honestly that goes through the trouble to have written down their OWN ORDER, because the person is SO DESPERATE to get the order correct? I HAVE and sometimes still they can’t get it right. I write my order NEATLY in PRINT, NOT SCRIPT, as well as even UNDERLINE parts that are IMPORTANT such as ONLY and EXTRA, for my extra crispy bacon and the server even writes the order down most of the time when I’ve given them my written order. A couple of times they didn’t write it down and just took the paper. Sometimes when they have just taken the paper my food came out correct, sometimes it didn’t. Sometimes they wrote it down(MOST OF THE TIME they write it down also) as well as taken my written order and sometimes my food didn’t come out correct and sometimes it did. Sometimes the server REFUSED to take my written down order, probably, because it may have offended them they think I feel they can’t get it right, that basically I'm doubting them to get things right, but most of the time, THEY CAN’T. I HATE having to ask them to bring the condiments before my meal, because it’s making them possibly do more work if the food runner would have gotten the order correct, but at the same time, I know TOO MANY times that my order isn’t brought to me correct, so I ask sometimes to bring them before the meal. It’s also makes the server feel “You aren’t going to get it right” type of attitude I’m conveying to them by asking them to do this, which I HATE that feeling, but it’s the way it really is, they probably WON’T get it right, that’s the TRUTH.
“Not everyone WANTS their condiments sitting on their tables first. Actually, almost NO ONE DOES.”
HOW DO YOU KNOW, have you actually given customers a chance to ANSWER THAT QUESTION by saying just like that waitress at Chili’s said in Nov. that “They may not bring these out, can I bring them before the meal arrives?” HOW DO YOU TRULY KNOW, if you give them the TRUTH that they may be WAITING for their condiments if they don’t get them before their meal? It would UP YOUR TIP, NOT lower it, because you would be trying to get their order correct and that is the MOST IMPORTANT part of most people’s service I would think MOST people would say they want their order correct as being the MOST IMPORTANT thing to happen with their service. HONESTLY, I would like to know, WHERE do you get that information from if you have NEVER ASKED BEFORE? You may be SURPRISED that people WOULD RATHER EAT WHEN THEIR FOOD ARRIVES than to have a WAIT, because the condiments aren’t delivered with their meal. HONESTLY, I doubt people really care if a side of ranch sits on the side of their table or a side of mayo and mustard. Especially, if they are at a booth or big table, it’s NOT in people’s way if the party isn’t huge at the table. I would like you to honestly TRY TO ASK, and I am willing to bet, there would be MOST of the people that would say “YES” instead of waiting to eat their food by letting the food get cold. WHY NOT JUST ASK and LET THEM KNOW THEY MAY NOT GET THEIR FOOD DELIVERED WITH THE CONDIMENTS? BE HONEST, I feel is the best way to be, than to have customers get pissed off their food isn’t correct.
“So the servers who offer are good at guessing what YOU want.”
Actually, NO, they aren’t “GUESSING” what I want, they are *CARING* to what I want, that they want to make VERY SURE I have my condiments when my meal arrives. It’s not about guessing, it’s about being VERY CARING if their customers have their condiments with their meal as they have asked for. You don’t see that as “CARING?” You seem to think they are GUESSING, but they AREN’T, they are making sure I have what I asked for as well as if it’s like 4 or 5 sides, that another trip may be necessary anyway if they just bring plates instead of a tray to the table, which HAS been done I would say a LOT of the times.
“Don't judge a server because they don't guess that you want an unusual request.”
NO, I don’t EVER expect servers to bring out my condiments before my meal, EVER. I am just saying, there were 4 people who decided on their own to do that, but it’s RARE, NOT common at all. I don’t expect them to read my mind, because the server, more than likely ISN’T going to be that caring, because most servers DON’T care if a customer’s food is correct, they just DON’T. I expect the food to arrive with the condiments I’ve ordered, which is NOT UNREASONABLE, it really SHOULDN’T be. A person should expect their order to come out correct to them. WHY THE HELL GO OUT TO EAT TO GET MY ORDER WRONG THEN?
http://p066.ezboard.com/fwouldyoulikefrieswiththatfrm10.showMessage?topicID=498. topic&index=14
"1.Order all your refills AT ONCE!!!! And I cannot stress this enough people....In fact, I call this.....
THE GOLDEN RULE OF REFILLS!!!"
I know you are talking about refills, but I am relating this to my condiments. I TRY to order them with my meal without asking them to bring them before my meal, but the SERVER and FOOD RUNNERS don’t get my condiments with my meal, so the server ends up making another trip. That’s NOT MY FAULT, it really ISN’T. I TRY to eliminate trips like asking for extra napkins when I ask for a refill or something like that. It just doesn’t always work though. The servers and food runners sometimes just make it harder on themselves.
“She is a total moron. It is your servers fault why? Because we cannot be EVERYWHERE AT ONCE?”
NO, this is the TRUTH. WHY would I have had 4 servers VOLUNTEER to bring my condiments BEFORE my meal if they relied either on themselves to remember or someone else. DON’T RELY ON OTHERS FOR YOUR TIP. I’ve been seated SEVERAL TIMES without utensils, for instance. One time, we had utensils, but saw some customers got delivered their food that were seated across from us and her the server say “They didn’t give you any utensils.” Gee, the SERVER should be OBSERVANT to see customers don’t have anything to eat with BEFORE the food arrives NOT to serve people food WITHOUT utensils, even if it is a sandwich, because you can eat fries with a fork and mayo and mustard or ketchup can be spread with a knife, etc. WHY should the CUSTOMER have to REMIND the server of this? It should be the SERVER working as a TEAM to see something is wrong, by asking the hostess to get utensils or the server to go get them his or herself. Customers shouldn’t have to fend for themselves, that’s NOT good service. Also, when you greet customers, THAT is when you should see, NO napkins with utensils and actually NOTICE it as if YOU were the customer.
That girl is VERY SMART. If servers would ALWAYS get condiments BEFORE the meal ALWAYS, then unless the server didn’t get them correct BEFORE the food arrived, there would be NO *DEPENDING* on OTHERS TO GET CONDIMENTS RIGHT. There would BE NO CONDIMENT MISTAKES if servers would do it BEFORE instead of ending up 70% of the time getting them for me anyway, doing it AFTER my food had arrived, because they are forgotten about. Usually the food runner doesn’t get the condiments, but it has happened a few times. It’s mostly the server that gets the condiments when they are forgotten about. A SMART server wouldn’t depend her tips on people that don’t get a FAIR SHARE of the tips, because what does that food runner have to lose by bringing the food out incorrectly? ABSOLUTELY NOTHING, because they get paid ANYWAY NO MATTER WHAT, THAT IS EXACTLY WHY A LOWER TIP IS NECESSARY TEACH THE SERVER TO GET THEM AHEAD OF TIME BY VOLUNTEERING OR BY TELLING THE MANAGER TO MAKE THE FOOD RUNNER DO THEIR JOB. It’s NOT fair according to YOU if the food runner brings me my meal without 4 sides and you get punished for it CORRECT by lowering the tip RIGHT? Well, if you PREVENT that by trying to get it correct by NOT putting trust into others for your tip, you could PREVENT getting punished for it, even though as I said before, since you COULD get them BEFORE the meal arrives, it IS YOUR FAULT 100%, whether you bring the food out or not is IRRELEVANT. The fact that I have 4 times that servers VOLUNTEERED NOT to trust anyone else says it ALL really. DON’T TRUST OTHERS FOR YOUR TIP AS FAR AS CONDIMENTS GO. That is just plain STUPID. Sure, you can’t do ANYTHING about chicken minus the pasta when the ticket was printed correctly, but for condiments YOU SURE CAN. I know you may say, well WHY should servers have to do all the work? Well, I’d have something to say to my manager if the hostess kept NOT doing her job by seating people without utensils, that’s for DAMN SURE. I’d tell the manager that people’s food isn’t arriving with the proper condiments, so I’m having to do THEIR JOB to make customers happy and get great tips. I know it’s unfair, but sometimes we ALL have to do other people’s jobs. At the donut shop, they made counter help power donuts and fill donuts. Now, counter help technically ISN’T supposed to be in the back doing *THE COOK’S JOB*, but we had to do it to help out and work as a *TEAM*. Counter help should be just being IN FRONT, but at this place, we did OTHER PEOPLE’S jobs, even sometimes sweeping the parking lot. You expect a customer to have to grab their own utensils, which we sometimes did, just to have them? I take off on the tip a tad for not having utensils. YOU, as the server, are supposed to NOTICE I don’t have the PROPER equipment to eat with and that I don’t have any napkins even. That’s YOUR JOB, NOT MINE! Initially it’s the hostess’s job, but you can’t expect people to get their own utensils. If they don’t’ do their job, YOU have to, because I have had servers get utensils for us before when we told the server we didn’t have utensils. If you want people to have things done right, WHY NOT just make your own destiny to get it right? Is it because you think “It’s NOT my job” attitude, because with that attitude, that’s why customers get pissed and PREVENTABLE mistakes happen like missing utensils or SOMEONE ELSE is supposed to bring the drink out or SOMEONE ELSE is supposed to get the condiments delivered with the meal which is the food runner. You want to DEPEND on others, when the Applebee’s waiter said the TRUTH; the food runners are TOO LAZY to TRY EVEN to get the order right. So WHY NOT ASK the customers would it be ok to bring condiments out before and if they refuse, tell them the reason why you are asking it that most of the time, the food runners don’t deliver the condiments, because they forget. I’ll bet you out of 50 people, 45 would rather have their condiments with their meal so their food won’t get cold. Maybe a few people may not want it in their way due to lack of room on the table or maybe they don’t want it on the table just because.
“The foodrunners are our backup, do you want to wait LONGER for your food, while it gets cold, while we are getting dessert for the 8 top who sat down before you?”
Don’t you seem to get it, when the food arrives without the condiments, I’m WAITING TO EAT MY FOOD ANYWAY? It does me NO GOOD to have my food to me without my condiments, because I don’t want to eat the food without them, unless it’s an entrée like a pasta dish, even then, one time I actually ordered a side of tartar sauce for the shrimp pasta, so I could take the shrimp and dip it in the pasta at Joe’s Crabshack. The waitress remembered my tartar sauce that time. The server BRINGING IT OUT TO ME WRONG, IS USELESS! I REFUSE to eat my food with it not tasting the way I ORDERED IT. WHY go out to eat to have crappy food? I am WAITING LONGER to eat ANYWAYS. My order is NOT COMPLETE and I WILL NOT EAT IT SO I CAN NOT TASTE AS GOOD. Don’t you get WHO wants to eat a dry sandwich? Usually, not to many people. Why would a big mac be the great seller as it is? THE SPECIAL SAUCE is the #1 reason why that sandwich has been such a hit. I am not one to like McDonald’s burgers, but I DO like the Big Mac ONLY because of the special sauce and so does my mom. I don’t think it’s just because it has several patties of meat, I really think it’s the SPECIAL SAUCE that makes it a TOP SELLER for YEARS. Think about Domino’s with their chicken kickers with ranch dipping sauce and wing or hot sauce. Think of chicken places that have ranch or bleu cheese with their chicken. Southwestern Eggrolls at Chili’s have avocado ranch to dip it in. Many things are GOOD with dipping sauces, MANY THINGS. Otherwise, if I was the ONLY person that felt that way, they’d have appetizers with NO sauces served like no marinara with cheese sticks, etc. Could you think of having a hot dog without mustard at least or SOMETHING? Can you think of pancakes without butter at least? Can you think of bringing bread to a table without some butter, just dry bread, but NOTHING to go with it? Can you think of bringing potato skins with NO sour cream? People do like condiments, otherwise, WHY would they COME with food items at restaurants? If they didn’t sell great like that, they wouldn’t have these products now would they?
“ALL OUR CONDIMENTS ARE HANDED TO US BY THE COOKS. We CANNOT get them ourselves.”
Well, then, ask the cooks to do it, meanwhile, go do something else and when you come back, the condiment containers should have the condiments so they can be brought to the table. I would say MOST servers have complied when I have asked to bring the condiments before my meal, because they want a great tip that is what they are working for.
“And like I said, EXPO reads the tickets and adds sauces, not foodrunners.”
That’s why food runners are a BAD concept, unless you order “AS IS”, which some people are allergic to things or are picky like I am. The food runners don’t KNOW WHAT THE HELL I ordered. I HATE FOOD RUNNERS. Sometimes, I’m lucky, they get it right, most of the time though, they DON’T.
“So you'd rather ASSUME it was the servers fault, and not tip well. I see now.”
Even if it wasn’t *YOUR* fault, your tip WILL be lowered because my dining experience had mistakes or a major mistake. The food runner didn’t read the ticket, even though you say they don’t, they SHOULD and should NEVER just TRUST another co-worker, “OH, it’s correct” type of attitude, that’s just STUPID. So, unless you show me PROOF, which if I were you, I’d MAKE DARN SURE my table knew I printed the ticket correctly BY *SHOWING* them I printed the ticket correctly, so my tip wouldn’t suffer.
“Then leave your server a nice tip anyway, EVEN THOUGH IT WASN'T PERFECT. Why are you always looking to place blame? Maybe you will actually learn to relax and enjoy a meal, not search for imperfection.”
HELL NO, then if I had them again, they know FOR SURE they’ll get a nice tip whether I get my order correct or not. You are really an UNCARING individual that you don’t care if the person’s order is correct or not. PAY someone well to mess my order up again is just plain STUPID and it makes bad service happen again and again for me as well as for others.
http://www.restaurantreport.com/greatdebates/tipping_p5.html
“If servers are being "punished" for events beyond their control, then they should learn better communication skills. I wait tables in an upscale dining room in downtown San Diego and I have found that communication and honesty will overpower the worst mistake. If I make a mistake, I admit the wrongdoing, "I apologize for the delay with your entrees, I fired them a tad late, but I just checked with the chef, and they will be out in just a couple of minutes". Maybe the bar is backed up, "Your cocktails will be ready in just a moment, may I answer any questions for you about the menu?" This is SERVICE people. It is our responsibility as servers to right the wrong, to HANDLE the problem. When glitches in the system threaten the dining experience, the server should be person who can handle the situation with grace and a professional manner. Servers- if you are not getting tipped, it's your own fault, get a clue or get out of this business.”
I don’t agree with the communication skills thing this person says, because chicken minus pasta really is the mistake of the COOK initially, then the expo(as you say they read the ticket), then the food runner, NOT you, so you can try to communicate all you want, but you have NO CONTROL over no chicken in a pasta entrée that is supposed to have chicken in it. I say if that happens, YOU as the server need to bring these types of situations to the manager to try to make these situations RARE ones. Which I know you did tell your manager about the situation with chicken missing in the pasta entree, but a LOT of times, the manager doesn’t know what happened and nothing gets comped in my situations I’ve been in, because I usually DON’T get a manager to complain, mainly because it gets me MORE pissed off and I feel telling a manager should really be when things are REALLY BAD, because I don’t want them to think I’m out for a freebie, because I’m NOT and I don’t want them to try to solve the problem with a freebie, because giving me stuff for free doesn’t solve ANYTHING AT ALL the next time I go.
I do agree that it’s the *SERVER* who should take care of EVERYTHING, even though it’s NOT *YOUR* fault directly, like missing utensils, or missing condiments that the food runner SHOULD be bringing with the meal, etc. It’s unfair, but sometimes you have to do SOMEONE ELSE’S JOB, otherwise, there will be customers fending for themselves or having to get managers to get things for them. The customer shouldn’t have to get a manager to give them condiments like I had to a few weeks ago at Chili’s. Customers shouldn’t have to go get their OWN utensils, when the person that is supposed to provide my service doesn’t and WHY should I give a good tip for not having proper things like untensils or condiments that were ordered that are supposed to be with the meal on the menu or the customer requested some? If they can’t get it right, a DESERVED lowered tip is DESERVED like a demotion or no raise or not as high of a raise. If I’m pissed off because my order is wrong from something such as condiments, shouldn’t I take part of the tip away from them making me feel this way? I’d be HAPPY instead of pissed if my order was correct and so would a LOT of people. Pay someone to do their job INCORRECTLY is just making that situation happen MORE OFTEN. If there isn’t an INCENTIVE to get it right, NO ONE WILL CARE TO GET IT RIGHT THE NEXT TIMES.
http://www.restaurantreport.com/greatdebates/tipping_p4.html
“Since I am a business owner, that means my customers will be less satisfied and therefore I earn less money in the short and long run. Same as not getting a tip. Others who work for a paycheck are in the same boat. They may not get a raise or promotion if they do not perform satisfactorily.”
NOW, that says it all. It’s the TRUTH, when I tip lower due to condiments missing, they are performing UNSATISFACTORY service, so it’s JUST like a demotion or no raise. You do well, you get a raise, you do poorly, you get a bad tip or stiffed or a lowered tip from 20% or under 15%. SAME THING at ANY JOB, when you don’t try, what do you expect? With no effort to make sure the customer has their condiments, WHY shouldn’t I lower the tip, when YOU as the server are SUPPOSED to make sure I have what I’ve ordered whether or not it’s *YOU* who actually takes me the food as far as condiments go? I am NOT talking about chicken minus pasta type of situation; you had NO CONTROL over that when you DID print the ticket correctly. I am talking about your attitude about condiments, things that the server CAN control to make sure the customer has EXACTLY what they ordered as far as their condiments go anyway. You have the POWER to make your tip better by putting *MORE EFFORT* by going get those condiments BEFORE the meal. All you have to do is simply ASK the customer would it be ok to bring them before the meal and I really bet, most people that want their order correct and will LOVE that you CARED ENOUGH to make sure they had their condiments so when their sandwich or whatever arrives, they can start EATING as they SHOULD be able to. MOST people would MUCH RATHER have their food correct, than to have their food delivered wrong and you KNOW that’s the TRUTH. Show a little compassion for your customers, instead of *It’s SOMEONE ELSE’S JOB* type of attitude, that’s WHY A LOT OF PREVENTABLE MISTAKES HAPPEN. It’s always SOMEONE ELSE’S JOB, NOT MINE attitude. Like the waitress at Chili’s, the time I told her about my condiments didn’t arrive with my meal and that I told the food runner, she DIDN’T give a care about going to see where the condiments were, she grabbed a water pitcher and started pouring at another table. NOW, HOW can you say that’s *CARING*, it’s ALWAYS SOMEONE ELSE’S JOB, but the *CUSTOMER* is the one that is WAITING LONGER, so OF COURSE YOU DON’T CARE, it’s NOT *YOU.* I literally waited 4 minutes for 2 condiments and I DID tell the food runner. I asked 4 TIMES altogether, that’s RIDICULOUS. The food runner didn’t get my condiments as I had asked him to, it’s always SOMEONE ELSE’S JOB it seems these workers feel. I expect that type of service at McDonald’s, but a sit-down restaurant, NO; I DON’T expect that type of NON-CARING attitude. At McDonald’s sometimes they’ve cared more sometimes about if my order is correct, which is SAD to say the least.
http://waiterrant.net/?p=187
“As someone who hates cooking, I spend a lot of time in restaurants.
I think that the waitstaff getting the tip directly makes much more sense. Isn’t a tip a ‘thankyou’ for good service? I appreciate the perceived emotional connection with my server, and tip to suit my appreciation. Anyone can carry out a plate, making the customer smile is what makes dining work. Better service = better tips. Pooling tips or paying servers a flat rate doesn’t seem fair to either the customer trying to show appreciation or to the staff that work hard.”
Basically, this person states, carrying out things is NOT as important as *MAKE THE CUSTOMER HAPPY*, which is by getting the order correct. Honestly, how many people go out to eat to have their food wrong? ZERO, DUH! To you, I should view my service as always having mistakes and NEVER expecting everything to go right. It HAS gone right quite a number of times. Those times, the server received 25% or more, because it is RARE to get GREAT service and someone who actually gives a sh** about your experience as if it was THEM or someone they know dining. You did say you don’t expect a tip when you don’t do well, well, not bringing condiments before the meal isn’t doing well and it IS IN YOUR CONTROL, otherwise not only would I have never gotten servers to get the condiments before the meal as I’ve asked, but those 4 servers would have NEVER VOLUNTEERED to do that for me, if it was completely out of your control like the chicken minus pasta type of situation. Something that you CAN CONTROL is YOUR FAULT as well as whoever didn’t do their job like hostess that didn’t deliver utensils or food runner that didn’t deliver the condiments, but you still COULD do their job, because you shouldn’t expect the customer to go get their own utensils, now do you? Also you don’t expect the customer to sit with their food, but not eat because they didn’t get delivered their condiments as asked or ask the manager like I had to do, that’s PATHETIC to have to ask 4 times? Sometimes we all have to do other people’s jobs, that’s life, sometimes things are forgotten, sometimes people are just plain lazy, and sometimes people are absent, so you do what you have to do to make the experience a GOOD ONE, meaning just like when you are at work with a skeleton crew basically, you end up doing things you wouldn’t normally do, because SOMEONE has to do it . Before the hurricane, I worked at a law firm where my primary job was a file clerk, but, when the main receptionist missed work or took a vacation, ALL the file clerks had to TAKE THEIR TURN to sit at that desk. That wasn’t MY MAIN JOB, because my job was a FILE CLERK, but sometimes I had to spend 4 or 5 hours when the receptionist left early or some file clerks were absent or when most of the time I was there, they just made the woman file clerks sit, not the men file clerks until the last few months I worked there. So us woman file clerks had to do the receptionist job a LOT of the time instead of our actual work we were SUPPOSED to have been doing. When I got hired, NO ONE told me about sitting at a receptionist desk until my first day. I was hired through a temp agency, which it was 3 months temp to hire, which I worked there a year and obviously did get hired permanently.
If you have to work a little harder, you should receive a BETTER TIP, so it’s NOT like you won’t be getting PAID for your extra effort, because I gave $12 on a $42 check at Chili’s in Nov. for the server asking me if she could bring the condiments before my meal and she did. EVERYTHING WENT PERFECTY, so her EXTRA EFFORT and CARING PAID OFF LITERALLY as well as EXTREMELY happy customers. I tried to get her again by requesting her, but she was in the break room they told me at the time, so we ended up getting someone else, which was not-so-great service the time we didn’t get her again. It’s hard if you go at prime time 7p.m.-9p.m and try to request someone, because there’s a long wait usually for a table, so we’re not going to wait an extra half an hour just to get this person that may not do as well as possibly, because they may be taken on an extra table they normally wouldn’t be taken on or they may just not do as well the second time around. I’ve had that happen before when I’ve had a server do well one time, then the next time, do crappy. I will PAY someone to make sure my meal is 100% correct as far as condiments go. There’s NO REAL EXCUSE NOT to go get condiments BEFORE the meal arrives unless the customers refuse, probably due to a large party at the table(lack of room on the table) or maybe they are grossed out unless it’s put on food or whatever. Like I wouldn’t want to eat mayo by itself or butter, that’s gross. Maybe people can smell it or see it and get grossed out. Let them have a CHANCE to say yes or no at least by TRYING to ASK if they want the condiments to be brought out before the meal arrives.
http://waiterrant.net/?p=187
Ashley said: “I can guarantee you that if restaurants abolished tips the customers are going to get terrible service. “Oh, you want ketchup with those fries? I’ll be off the phone in 5 minutes.” People think they get crap service now? Wait until servers have no incentive to treat customers right.”
With NO INCENTIVE to *TRY* to do better by putting MORE EFFORT into the service, they WON’T DO BETTER. The attitude like “I KNOW I’LL GET A GREAT TIP ANYWAYS, SO WHO CARES IF IT’S CORRECT” is what servers would have if there were NO incentives to do better. It’s the TRUTH. Honestly, if you KNEW for SURE you’d get 40% tip NO MATTER WHAT THE SERVICE IS LIKE from one table and concentrated on other tables MORE that DID actual care if their food is correct, wouldn’t you not care as much about the table that will give you 40% no matter what by giving them crap service, because if you showed TOO MUCH appreciation to that one table that gave you 40% tip, you’d be LOSING SOME money on the other tables, which may feel IGNORED by you, which most people’s goals are to make the MOST MONEY? Wouldn’t you give LESS service is basically what I am saying to a table that gave you a GUARANTEED 40% tip than one you have to work harder for to get 25% from like my table? Honestly, who really wouldn’t give less service KNOWING they can make MORE MONEY if they concentrate on the other tables MORE? Honestly, who wouldn’t? Granted you’d want to show this person appreciation for the 40% tip, but at the same time, would you NOT want to miss out on some extra money you could get if you gave more attention to those other tables? Most people would want to make the most money and if that means treating the person with less respect that treated you well, so be it to some people. NOT to me, but for SOME people, that is what they would do. I couldn’t do that, because I have FEELINGS. I’d treat all the tables with the SAME EXACT service, whether one table tips me 10% and the next tips me 40%. I’d treat people EQUALLY with EQUAL AMOUNTS of service. For me it’s about being NICE and doing MY JOB if I was a server, NOT about just the *TIP* I’d get. If I knew a couple would never tip, I still would try them with the SAME amount of service as I would with people who do tip. The people, who would tip me, wouldn’t get MORE service, just the SAME AMOUNT. The difference is one set of people care and the others don’t. Just like at the donut shop. It’s strange how I’d give table service with refills and everything, no tip with the orders correct, but receive a buck for a dozen donuts. It’s STRANGE, but that’s how some people are. You can go all out for them and they won’t give you anything and another person will be given a minimal amount of service and they’ll tip you. Some people are just cheapskates. I think the problem was, this place was viewed almost like fast food, because we had a drive-thru, but MOST of the food was COOKED to order like burgers and chicken sandwiches, etc. Some coffee drinkers that maybe got 3 refills, gave a buck sometimes for an $0.87 coffee and that price includes tax. Some people are just nicer than others. I still though, treated those people that never tipped with the SAME RESPECT in HOPES they may realize they may want to tip me and also just because I’m NICE. I just don’t have it in my being to be that cruel to ignore people, even though they ignored paying for the service they received from me. My job was to *SERVE* the customers, so even if they didn’t tip me, I serve them just as well as the people who did tip.
“And I do not expect a good tip when I screw up. I take responsibility for my mistakes.”
So by you stating this, WHY NOW are you saying this: “Then leave your server a nice tip anyway, EVEN THOUGH IT WASN'T PERFECT?”
You are CONTRADICTING YOURSELF HERE AREN’T YOU? I know I commented earlier in this post, but I simply HATE when people CONTRADICT themselves. You can’t preach to me to give a nice tip if the server messed up, but then tell me servers, such as yourself, should take responsibility for their mistakes, so WHICH IS IT? Condiments ARE in the server’s control and they are a MISTAKE, when they should be BROUGHT BEFORE THE MEAL ALWAYS, UNLESS the customer says they don’t want you to. SERVERS are responsible for getting the order correct if it is something they CAN get like condiments. I don’t expect you to get a piece of chicken that needs to be cooked before a meal, but condiments don’t have to be cooked, so WHY NOT JUST GO TO GET THEM BEFORE THE MEAL ARRIVES TO MAKE SURE THE CUSTOMER DOESN’T HAVE A MISTAKE LIKE THAT? I feel, the SERVER is the one that takes the order, THEY are responsible for the condiments, because condiments don’t have a wait like food that has to be cooked. For instance, if someone ordered extra pickles, something like that DOESN’T need cooking, so WHY not just go get the customer their slices of pickles in a little container by asking the cook instead of RELYING on *SOMEONE ELSE* to do it that may not come through for your tip? YOU ARE REALLY STUPID IF YOU TRUST THEM. It’s YOUR tip, you can either make it a great experience for the customer as far as condiments go or pickles or whatever doesn’t have to be cooked, by putting EXTRA EFFORT into the service by going to get them BEFORE the meal or you can RELY on OTHERS to end up NOT doing their job possibly, to possibly end up getting a bad tip, it’s YOUR CHOICE! YOU HAVE THE *POWER* TO MAKE YOUR TIP BETTER AS WELL AS MAKE CUSTOMERS HAPPIER, SO WHY WOULDN’T YOU WANT TO? Is it just that you feel it’s *THEIR* job that you can’t work as a TEAM, by when they mess up, to catch their downfall and it is for YOUR TIP, because as you said, food runners get a percentage of sales, NOT your tip, so it’s UP TO *YOU* as a server, to get things that ARE IN YOUR CONTROL TO GET CORRECT. Taking responsibility for *YOUR* actions is getting less tip for your LESS EFFORT in my service by not TRYING to make sure I have all my condiments as I’ve requested, even though the food runner didn’t follow through with their job, YOU can STILL TAKE EXTRA EFFORT TO DO BETTER. You can’t expect a customer to have to ask a manager to get their condiments. There’s NO REASON WHY you couldn’t do like those servers did for me by VOLUNTEERING to make sure they have their condiments. HOW is it UNFAIR to you to punish you for something YOU DO HAVE CONTROL OVER such as condiments or extra pickles? |
jammie
New member
Username: jammie
Post Number: 1203
Registered: 06-2003
Rating: N/A
Votes: 0 (Vote!) | | Posted on Monday, May 29, 2006 - 06:15 am: |
|
So what did you get for free at Chili's ? Or did you just accumulate frequent complainer miles? Do you have the number committed to memory ?
"The people, who would tip me, wouldn’t get MORE service, just the SAME AMOUNT." That's what you say, but I doubt that very much.You agree that we are there to make the most money we can.
You seem to put much emphasis on perfect service, isn't that a little demanding? You also agree that you have made mistakes, so how can you demand perfection? Besides what your idea of perfect is may not be what another's idea of perfect is. So how can a server humanly possibly give perfect service? |
thegirl
New member
Username: thegirl
Post Number: 197
Registered: 04-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Monday, May 29, 2006 - 07:20 am: |
|
Lords, do you consider yourself intelligent? And stay in order, dammit. I asked that waaaaaaaaay before sweetcatriona's response.
"Life's gonna suck when you grow up"
|
teleburst
New member
Username: teleburst
Post Number: 1363
Registered: 06-2003
Rating: N/A
Votes: 0 (Vote!) | | Posted on Monday, May 29, 2006 - 12:36 pm: |
|
" I’ve waited for 4 minutes just a few weeks ago at Chili’s"
Oh dear. I just wasted about 10 minutes reading your screed. Can I get MY money back?
"http://community.livejournal.com/bad_service/748356.html?thread=15956036#t159560 36
pinkleberries said “At the end of the night, the servers chose how they want to tip the runners. If I ran all my food that night, and they didn't touch any of my food, I don't tip them. We have had food runners leave at the end of the night with $400 in their pocket, and we have had some that sucked and walked away with maybe $75 in their pocket.”
See, at PF Chang’s, the tips are FAIRLY distributed at this location anyway. THAT is the FAIR way.
That quote had NOTHING to do with PF Chang's. Please stop making stuff up.
BTW, your big error is confusing "great service" with "perfect service". The two terms aren't interchangable. You can have great service while still making a mistake and you can have "perfect service" (as YOU define it) and still have less than "great service" (I like to call it "no-fault service". A good example of that is on my next to last shift at Chang's. First of all, one of the ladies at my 8 top was already miffed and looking at her watch impatiently when she approached my manager and asked with THAT tone in her voice, "Can we PLEASE get seated"? You see, we hadn't seated them yet because only two of them had been there for a few minutes and we were waiting on the rest of the party to arrive. She approached my manager a minute or two after they had all arrived and I realized, "Oh no, they're going in MY station". I could see her looking at her watch the whole time and thought, "just my luck. Oh well, I'll get them in and out quickly since she seems to be in such a god-awful hurry". so they sat down and I jumped on the table quickly, getting a speedy drink and appetizer order. She seemed a bit more calm but was still giving off that put-out vibe. Well, wouldn't you know it but when I brought the drinks out, I started to pass them out when catastrophe happened. The lady sitting accross from her got her water. Rather than reaching across her, I decided to go behind her to give the next drink to the person on her left and as I was preparing to grab the coke and reach through, she moved her head back and my tray was right at her head level. I'm not sure if she actually hit my tray or not (I thought she did) but as i was correcting to avoid having her head knock the tray out of my hand, I spilled coke and water all over her back and in her lap and I got some on the guy next to her as well. She jumped up and WAS LIVID. Well, I was moritifed of course and I compounded the mistake by saying that I was sorry but her head movement caused me to lose the tray. She almost shouted that she didn't move her head. I apologized profusely but she seemed to get more livid, and the lady across from her that was mad before seemed to be thinking, "This place is a castastrophe. Well, I told her and the guy that a manager would be out shortly to give her a card so that she could get their clothes dry-cleaned (we all know how hard it is to get Coke out of a t-shirt and black slacks <snigger>. He came out and talked with them while I cleaned up and replaced the drinks. One of the people at the other end make a little joke to lighten the mood when I brought out the bottle of wine that they had ordered and I joked back that I was far more careful with wine, etc. Since I was leaving in a couple of days, I realy didn't feel any pressure regarding potential letter writing to corporate or anything, I made sure that I left the lady alone a little while she cooled down and I tried to be extra solicitious to the original lady. Of course, the rest of the meal proceeded without a hitch and we comped an entree and an appetizer as well. By the end of the meal, the wet lady was actually smiling a little and playing nice.
My tip? $25 on $120. Was it "perfect service"? Of course not. They didn't order a soda shower. Was it "great service"? Apparently they thought so by the end of the meal. A mistake (or an accident) can be made up by other things. It's not a zero-sum game unless you make it one. And since you make it that way, you're constantly getting what you consider "bad service". It's only you who has to continually suffer. To paraphrase the late Sir Winston Churchhill, the server will get better tips tomorrow from others, but you will still suffer your indignities. Your server will get over your petttiness pretty quickly, but eventually your pettiness will consume you. Well, it already has, if your internet postings are any indication.
|
lords_of_acid
New member
Username: lords_of_acid
Post Number: 716
Registered: 01-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Monday, May 29, 2006 - 12:56 pm: |
|
jammie
"So what did you get for free at Chili's?"
For that incident with the 2 condiments that I waited 4 minutes for, well OF COURSE NOTHING. I DON'T EXPECT THINGS FOR FREE for that, are you serious that you think I would think that? I EXPECT MY MEAL TO BE CORRECT, that is ALL. WHO expects their order to be wrong when they go out to eat? I don't think ANYONE does.
I said: "The people, who would tip me, wouldn’t get MORE service, just the SAME AMOUNT."
You said: "That's what you say, but I doubt that very much."
As I've said before, I treated people the SAME whether they tipped me or not at the donut shop like when the lady that always won at video poker, but NEVER tipped, but 95% of ALL the other people DID tip when they won. Some customers would give $5 bill, $10 bill, or even a $20 bill when they won. This lady NEVER tipped and it did take time to count all that money, sometimes 500 dollars or more and we always didn't just have $100 bills either. I had to go in the back to count it as well as count it in front of the customer. I still treated her EXACTLY the SAME as EVERYONE ELSE that did tip me. I NEVER IGNORED her service or put someone else first if she was first. Also, the people that would come in on a regular basis and would get table service that would never tip would get GREAT service just as if they would have given a tip. So you DON'T KNOW what you are talking about. I cared about the CUSTOMERS MORE than the tips I made and that is the TRUTH!
"You agree that we are there to make the most money we can."
That doesn't mean that I would ignore someone who didn't tip me or put them last. I couldn't fathom being that cruel, but you sure could I bet. The difference is I have a HEART and CARE about the customers whether I got a tip or not.
"You seem to put much emphasis on perfect service, isn't that a little demanding?"
NO, it's NOT demanding, it's EXPECTED FROM EVERY CUSTOMER, otherwise, WHY WOULD ANYONE IN THE RIGHT MIND GO OUT TO EAT TO GET THEIR ORDER MESSED UP? People DO EXPECT PERFECTION, they DO!
"You also agree that you have made mistakes, so how can you demand perfection?"
Because, the difference is, with sweetcatriona, she expects me to give a good tip anyway by her saying "Then leave your server a nice tip anyway, EVEN THOUGH IT WASN'T PERFECT", when I NEVER expected a tip or a good tip EVER when I messed up, EVER! I, just like sweetcatriona said in her previous posts: "And I do not expect a good tip when I screw up”, felt that way EXACTLY! That's the difference that now sweetcatriona is going back on what she said and acting as if I should give a good tip whether I get good service or not, which, I NEVER expected a good tip when I messed up, EVER, EVER, EVER, or a tip at ALL! It makes you learn when you come home with less money, it sure does make you learn not to rush so much, which that is why I made mistakes basically, was because I was in a rush or I had too many things on my mind that I had to do like I had to do, this, this, this, etc. When I should have been paying attention to the customer's order to get it right INSTEAD. THAT should have been my goal, instead of rushing to get an order out that wasn't correct. Sweetcatriona is basically contradicting herself now by acting like "GIVE A GOOD TIP ANYWAY" type of attitude. Giving a good tip only leads to a server and food runner not to have the condiments that were ordered. So WHY would I set myself up to be pissed again and again and again? I'd RATHER have my food correct and pay for EVERYTHING, even the condiments than have to go through that crap of my condiments not being with my meal as I've requested and that is the GOD'S TRUTH! WHY expect things to go wrong? WHY BOTHER going out in the first place then if you know FOR SURE things will go wrong? |
lords_of_acid
New member
Username: lords_of_acid
Post Number: 717
Registered: 01-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Monday, May 29, 2006 - 01:02 pm: |
|
A few more things I'd like to add.
jammie
"Besides what your idea of perfect is may not be what another's idea of perfect is."
I bet if you polled 1,000 people, EVERY one of them would say have their order not correct would be the #1 thing they would feel their service wouldn't be perfect for.
"So how can a server humanly possibly give perfect service?:"
I've had PERFECT SERVICE QUITE A NUMBER OF TIMES. I HAVE HAD PERFECT, PERFECT, SERVICE, COMPLETELY PERFECT! NO MISTAKES, TIMELY MANNER, ATTENTIVENESS, NO AUTOMATIC REFILLS, NO MISSING UTENSILS. EVERYTHING WENT EXACTLY AS IT WAS SUPPOSED TO GO! |
big_momma
New member
Username: big_momma
Post Number: 269
Registered: 10-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Monday, May 29, 2006 - 01:29 pm: |
|
"The difference is I have a HEART and CARE about the customers whether I got a tip or not.
"You seem to put much emphasis on perfect service, isn't that a little demanding?"
NO, it's NOT demanding, it's EXPECTED FROM EVERY CUSTOMER, otherwise, WHY WOULD ANYONE IN THE RIGHT MIND GO OUT TO EAT TO GET THEIR ORDER MESSED UP? People DO EXPECT PERFECTION, they DO!"
You don't have a heart and don't care about anything but yourself. If you had a heart you'd care about the hard-working servers that have to wipe your ass for you when you eat out.
I expect perfect service in 4-5 star establishments, not the crappy places where you eat. Those people are working their asses off to serve ignorant people like you eating third rate food and get paid very little because the food's so cheap the tip percentage is low.
You seem to think you speak for "everyone" but you don't even know how to behave in public. You actually go up to servers while they're at other tables.
I went to dinner last night. The server brought my daughter's dinner late, with penne rather than spaghetti. She brought my son's chicken fingers with fries when we asked for no fries. The tab was $100.
GUESS WHAT! IT WASN'T THE END OF THE WORLD! WE STILL ENJOYED OUR MEAL AND TIPPED 20% BECAUSE THE WAITRESS WAS SO BUSY SHE WAS RUNNING AROUND THE RESTAURANT LIKE A LUNATIC.
Your trashy meals and condiments are not the be-all and end-all of the day FOR ANYONE EXCEPT YOU. NORMAL PEOPLE GET OVER IT! Find some real meaning in your life you freaking loser.
|
tipqueen
New member
Username: tipqueen
Post Number: 93
Registered: 03-2006
Rating: N/A
Votes: 0 (Vote!) | | Posted on Monday, May 29, 2006 - 06:42 pm: |
|
Your trashy meals and condiments are not the be-all and end-all of the day FOR ANYONE EXCEPT YOU. NORMAL PEOPLE GET OVER IT! Find some real meaning in your life you freaking loser.
DITTO and AMEN!!!!!
GET OFF THE COMPUTER AND GET A FREAKING LIFE!!! if not, then tell someone your sob story of fried food and ranch dressing to someone who cares!!! |
lords_of_acid
New member
Username: lords_of_acid
Post Number: 718
Registered: 01-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Monday, May 29, 2006 - 09:56 pm: |
|
teleburst
"That quote had NOTHING to do with PF Chang's. Please stop making stuff up."
I didn't make ANYTHING up, I had quoted someone on the website, which I didn't realize it was SOMEONE ELSE that worked at PF Changs.
http://community.livejournal.com/bad_service/748356.html?view=15956292#t15956292
"I've waited tables at PF Chang's for three years and am beginning to go absolutely apeshit (I waited tables for 2.5 years before that). I recently started working as a food-runner in addition to waiting tables, and I am LOVING IT."
I'm sorry, I got CONFUSED between these people and WHERE they worked. Still, ANOTHER restaurant has a DIFFERENT tip sharing system was MY POINT. I didn't LIE intentionly, just got confused. I am SORRY for saying PF CHANGS, because I really thought that person was the person that worked at PF Changs.
"And since you make it that way, you're constantly getting what you consider "bad service."
It's just VERY irritating to wait to eat my food when I ordered condiments with my food, because my requests get IGNORED or FORGOTTEN about.
"I'm not sure if she actually hit my tray or not (I thought she did) but as i was correcting to avoid having her head knock the tray out of my hand, I spilled coke and water all over her back and in her lap and I got some on the guy next to her as well."
This was NOT *YOUR* fault, because it WASN'T just *YOU* that made the spill, it was the CUSTOMER who got in the WAY. So, in this case, with getting things comped as well as giving them a card for their clothes to get dry cleaned is showing that you are VERY SORRY. So this is COMPLETELY DIFFERENT than what I go through with the condiments or even times when we've had wrong entrees or overcharges and DON'T get ANYTHING COMPED. Do you see where I'm coming from, that I hardly EVER get ANY TYPE of *COMPENSATION* for my *INCONVENIENCE*, like they did, so OF COURSE they gave you an excellent tip? There's a LOT of times not even an apology for a wrong entree or an overcharge. Also, some of the servers that overcharged me didn't try to fix the situation right away, because it was a mistake. I feel mistakes should take TOP PRIORITY over ANYTHING and I mean ANYTHING ELSE.
Just understand, that I'd rather NEVER HAVE ANYTHING free and have everything go well instead. It's all about *SHOWING* that they care by TRYING ANYWAY, to COMPENSATE me for MY bad experience. I don't EVER get freebies just for forgotten condiments and nor do I feel I should. I do expect them to at least TRY to get my order correct though.
|
coorslite
New member
Username: coorslite
Post Number: 351
Registered: 10-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Monday, May 29, 2006 - 10:04 pm: |
|
Lords until you can intelligently answer thegirl's question... Lords, do you consider yourself intelligent? Drink that cup of aids and shut up! Thankfully there are enough rational intelligent people in this world where a table like yours is laughable. Lords, there are people in this world that go out to eat for the experience of enjoying a meal with loved ones. I went out for breakfast today and had a wonderful time. Our food was great. I don't know how long we waited. I lost track of time talking. After 13 plus years together we still have things to talk about and discuss. The place was crazy busy. I even modified my omlet by adding mushrooms and japs. (which was suggested by my server!) What I did notice though was how friendly she was. She was talking and chit chatting and enjoying her job. She or the cook or whoever forgot his side of bis. and gravy. When she came over to check on us. He asked politely about it. It took a couple of minutes but he got them. In the meantime we ate what we had in front of us. Bill was $12 plus change. She tried to comp the bis. and gravy. No way. Crap happens. Left $25 on the table and told her thanks for a great meal. No harm no foul. No one was mean or uncaring. No feelings were hurt. No one starved to death, and the server certainly wasn't punished. I know you will never learn this lesson but you give what you get. KARMA. What goes around comes around. You DO have an attitude and a reputation of being a stiffing, whining, complaining, "needful" table. You are IGNORANT of how a real restaurant works and will never listen to those that do. So until you can answer thegirl's question.... Shut up! |
thegirl
New member
Username: thegirl
Post Number: 198
Registered: 04-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Tuesday, May 30, 2006 - 12:38 am: |
|
Lords, do you consider yourself intelligent? I can ask this all night.
"Life's gonna suck when you grow up"
|
sweetcatriona
New member
Username: sweetcatriona
Post Number: 13
Registered: 05-2006
Rating: N/A
Votes: 0 (Vote!) | | Posted on Tuesday, May 30, 2006 - 04:42 am: |
|
Because, the difference is, with sweetcatriona, she expects me to give a good tip anyway by her saying "Then leave your server a nice tip anyway, EVEN THOUGH IT WASN'T PERFECT", when I NEVER expected a tip or a good tip EVER when I messed up, EVER! I, just like sweetcatriona said in her previous posts: "And I do not expect a good tip when I screw up”, felt that way EXACTLY! That's the difference that now sweetcatriona is going back on what she said and acting as if I should give a good tip whether I get good service or not, which, I NEVER expected a good tip when I messed up, EVER, EVER, EVER, or a tip at ALL! It makes you learn when you come home with less money, it sure does make you learn not to rush so much, which that is why I made mistakes basically, was because I was in a rush or I had too many things on my mind that I had to do like I had to do, this, this, this, etc. When I should have been paying attention to the customer's order to get it right INSTEAD. THAT should have been my goal, instead of rushing to get an order out that wasn't correct. Sweetcatriona is basically contradicting herself now by acting like "GIVE A GOOD TIP ANYWAY" type of attitude. Giving a good tip only leads to a server and food runner not to have the condiments that were ordered. So WHY would I set myself up to be pissed again and again and again? I'd RATHER have my food correct and pay for EVERYTHING, even the condiments than have to go through that crap of my condiments not being with my meal as I've requested and that is the GOD'S TRUTH! WHY expect things to go wrong? WHY BOTHER going out in the first place then if you know FOR SURE things will go wrong?
I meant IF IT WASN"T MY FAULT, leave a good tip because I did my job. I WAS NOT REFERRING TO ME FORGETTING CONDIMENTS. If ANYTHING goes wrong, you take it out on the servers tip. Read my post CORRECTLY before calling me a BITCH next time. I tried to be decent to you, one of the FEW who was. Go choke and DIE on a DRY SANDWICH you NASTY NASTY WOMAN. I am done with you. |
teleburst
New member
Username: teleburst
Post Number: 1364
Registered: 06-2003
Rating: N/A
Votes: 0 (Vote!) | | Posted on Tuesday, May 30, 2006 - 06:30 am: |
|
"teleburst
"That quote had NOTHING to do with PF Chang's. Please stop making stuff up."
I didn't make ANYTHING up, I had quoted someone on the website, which I didn't realize it was SOMEONE ELSE that worked at PF Changs.
http://community.livejournal.com/bad_service/748356.html?view=15956292#t15956292
"I've waited tables at PF Chang's for three years and am beginning to go absolutely apeshit (I waited tables for 2.5 years before that). I recently started working as a food-runner in addition to waiting tables, and I am LOVING IT."
I'm sorry, I got CONFUSED between these people and WHERE they worked. Still, ANOTHER restaurant has a DIFFERENT tip sharing system was MY POINT. I didn't LIE intentionly, just got confused. I am SORRY for saying PF CHANGS, because I really thought that person was the person that worked at PF Changs".
I'm sorry, but you get docked for making me wait for your apology. If you can't forgive someone for making you wait 4 minutes for condiments (or forgetting to bring condiments), you get no quarter (metaphorical or otherwise) from me. Additionally, if you think that a server is trying to steal from you by accidentally overcharging, I can think that you were deliberately lying, because as far as I know, you are lying about not lying.
See how that works? |
teleburst
New member
Username: teleburst
Post Number: 1365
Registered: 06-2003
Rating: N/A
Votes: 0 (Vote!) | | Posted on Tuesday, May 30, 2006 - 06:41 am: |
|
"This was NOT *YOUR* fault, because it WASN'T just *YOU* that made the spill, it was the CUSTOMER who got in the WAY. So, in this case, with getting things comped as well as giving them a card for their clothes to get dry cleaned is showing that you are VERY SORRY. So this is COMPLETELY DIFFERENT than what I go through with the condiments or even times when we've had wrong entrees or overcharges and DON'T get ANYTHING COMPED. Do you see where I'm coming from",
NO, because you MISSED MY POINT completely. It wasn't about your damnable condiments - it was showing the distinction between "great service" and "perfect service".
I'm not surprised that you can't follow a simple train of thought though. You're like a stuck record (you probably don't even know that reference anyway). |
lords_of_acid
New member
Username: lords_of_acid
Post Number: 719
Registered: 01-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Tuesday, May 30, 2006 - 08:56 am: |
|
sweetcatriona
"Read my post CORRECTLY before calling me a BITCH next time."
I DID, and look what you state: ""Tell a manger what happened, let him talk to the foodrunner, or whoever. Then leave your server a nice tip anyway, EVEN THOUGH IT WASN'T PERFECT."
This sentence basically states if things don't go "PERFECTLY" to tip anyway. THAT is why I feel you are being VERY UNCARING about not having condiments. YES, above that part you are talking about other people's mistakes, but "PERFECT SERVICE" NEVER HAS ANY MISTAKES WHAT-SO-EVER, which includes the "SERVER'S MISTAKES." That is WHY it's "PERFECT." Perfect service is when there are NO MISTAKES AT ALL. Just like the $12 tip I left in Nov. to the waitress at Chili's. She DIDN'T make ANY mistakes and was VERY ATTENTIVE, NO waiting long for the check or to get it rung up, no waiting long for ANYTHING or to get greeted even. EVERYTHING WAS "PERFECT." Don't you get it, PERFECT SERVICE includes what the server does, NOT JUST THE FOOD RUNNER? HOW CAN YOU NOT SEE THAT? |
coorslite
New member
Username: coorslite
Post Number: 352
Registered: 10-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Tuesday, May 30, 2006 - 09:48 am: |
|
Answer thegirl
Lords, do you consider yourself intelligent? |
tipqueen
New member
Username: tipqueen
Post Number: 94
Registered: 03-2006
Rating: N/A
Votes: 0 (Vote!) | | Posted on Tuesday, May 30, 2006 - 10:48 am: |
|
Lords,
Go choke on some tarter sauce and mozz sticks!!!! |
lords_of_acid
New member
Username: lords_of_acid
Post Number: 720
Registered: 01-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Tuesday, May 30, 2006 - 09:23 pm: |
|
coorslite
"She or the cook or whoever forgot his side of bis. and gravy."
*SHE* forgot to bring it out. SHE CAN SEE IT *NOT* on the plate! Quit blaming the COOK for things that the server can SEE is WRONG with the meal. The SERVER is the one at fault, NOT the cook. Initially the cook is, but the SERVER is the person that took the order, so she should CORRECT the cook BEFORE bringing the food out.
"She was talking and chit chatting and enjoying her job."
That's the POINT, she WASN'T DOING HER JOB, SHE FORGOT THE SIDE. That's just it, she was PLAYING instead of WORKING. I HATE people like that end up messing up, because they aren't doing what they are SUPPOSED to be doing.
"I know you will never learn this lesson but you give what you get. KARMA. What goes around comes around."
SO WHY didn't you *GET* the side that was ordered if you "GIVE WHAT YOU GET?" If you mean what you say "What goes around, comes around", then you should have LOWERED THE TIP to actually DO what you say. KARMA is supposed to be if someone does bad, that you do bad too to RETAILATE BACK. So I am NOT sure WHY you are talking about "KARMA", when you did the COMPLETE OPPOSITE of what you should have done. Now, if you ever have that server again, she'll probably FORGET a side again instead of LEARNING from her mistakes, because she was CHATTING INSTEAD OF WORKING LIKE SHE WAS SUPPOSED TO BE DOING. WHY would you want to make that situation occur again? If she KNOWS she'll get paid if she makes a mistake, she won't care the next time around.
"You are IGNORANT of how a real restaurant works."
You are IGNORANT in PREVENTING OTHERS as well as YOURSELF from getting a side forgotten about. WHY pay someone well to "FORGET?" That's just STUPID. If you don't care, it's because it wasn't *YOUR* side, it was *SOMEONE ELSE'S SIDE* NOT YOUR OWN. Even if it was your own, maybe you don't care if you get to eat your side along with your meal, but MOST people do. Even my mom said when she goes to waffle house, it's irritating when they bring out SOME of the food, but not all of it, so if bacon is not with the waffle, then what was the point of eating the bacon by itself you know? MOST people eat the meat with the waffle, NOT separate. My point is, you don't care if you would get a side forgotten about, but MOST people WOULD. You KNOW it's the TRUTH!
"She tried to comp the bis. and gravy. No way."
That was a VERY CARING thing to do and RARE.
"Lords, there are people in this world that go out to eat for the experience of enjoying a meal with loved ones."
I enjoy my time when my service is GREAT, NOT when servers mess up my order. It's hard to have an enjoyable experience when my food is messed up.
sweetcatriona
Still didn't answer my question:
HOW DO YOU TRULY KNOW IF YOU DON'T ASK THE CUSTOMERS IF THEY WOULD LIKE THEIR CONDIMENTS BEFORE THEIR MEAL? Do you truly KNOW for a FACT that "NO ONE" DOES? Have you even TRIED to ask a customer? I am willing to be you NEVER HAVE, so HOW in the world can you say "NO ONE DOES", if you NEVER TRIED TO ASK? |
coorslite
New member
Username: coorslite
Post Number: 353
Registered: 10-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Tuesday, May 30, 2006 - 09:45 pm: |
|
Okay I actually read what it replied. I'm wondering if anyone else feels that same way about my experience. I sure didn't mean for it to come out that way. I was trying to convey the fact that John and I had an enjoyable meal together with a great server. Even though he had to wait godforbid a few extra minutes, he had plenty on his plate to keep him from starving. It was a freaking honest mistake. In life things like this happen. Not the end of the world. The server was doing her job. It is a servers job to talk to tables, make them feel like they are welcome. If a restaurant was run like the Nazi camp Loa feels like it should be run as there would be no business. Well except for it and it's "husband". But then no one would be there to serve it. Who would ever work in a restaurant run by Lords rules??? Ahhhh good new thread topic!
I'm sorry did you answer thegirl's question and I missed it in your drivel? |
coorslite
New member
Username: coorslite
Post Number: 357
Registered: 10-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Tuesday, May 30, 2006 - 11:14 pm: |
|
Karma "to do", [meaning deed] meaning action, effect, destiny) is a term that comprises the entire cycle of cause and effect. Karma is a sum of all that an individual has done, is currently doing and will do. The effects of all deeds actively create present and future experiences, thus making one responsible for one's own life, and the pain in others. |
vozveratu
New member
Username: vozveratu
Post Number: 628
Registered: 01-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Wednesday, May 31, 2006 - 11:26 am: |
|
After reading all this info, it seems the bottom line to this whole situation is:
We are forgiving to those who make mistakes; forgetting orders, kitchen errors, food runner errors, etc. We see the mistake and we ask for it to be corrected. We tip based on how quickly they solve the mistake.
Lords on the hand is not forgiving unless the situation is corrected immediately and with a big apology to boot. It's like the whole world is crashing if the server messes up and doesn't do what lords wants. Lords of course, will not tip higher than 15% if a mistake happens, even if fixed quickly, and will tip much lower if she doesn't get all the apologies, comps, etc that she thinks she is going to get.
Another big problem is she expects this 5 star level of service and expects experienced servers who know how to handle this kind of customer in places that do not cater to this level. Most customers who come into the places she visits tip poorly anyway, causing bitterness and servers who do gain experience will move onto something better because they grow tired of the crazy woman asking for 15 condiments for a side of fries.
So Lords will always be unhappy, except for the rare occasion of someone on their game and we will always defend the servers because we know what they go through everyday because we've been there.
Lords, not that it matters, but your discussion is now becoming a bit boring. |
jammie
New member
Username: jammie
Post Number: 1206
Registered: 06-2003
Rating: N/A
Votes: 0 (Vote!) | | Posted on Wednesday, May 31, 2006 - 09:07 pm: |
|
Voz, becoming? Becoming? It has been boring for a very long time now. When I have insomnia, I resort to reading lords posts, better than Tylenol pm. it works much quicker.
Another good word for her posts are redundant.
" Its not *YOUR* 55 gallon drum of ranch "
This isn't a big deal to anybody but her, thats why she doesn't get an apology, or a standing ovation. Most people dont get their feelings hurt by an overcharge of .39 cents. Again its not a big deal. We are not dealing with a well adjusted person. We are dealing with an individual that has the social skills of an alley cat, and the eating habits of a junk yard dog. Shes crazy Voz. |
sweetcatriona
New member
Username: sweetcatriona
Post Number: 14
Registered: 05-2006
Rating: N/A
Votes: 0 (Vote!) | | Posted on Wednesday, May 31, 2006 - 09:51 pm: |
|
sweetcatriona
Still didn't answer my question:
HOW DO YOU TRULY KNOW IF YOU DON'T ASK THE CUSTOMERS IF THEY WOULD LIKE THEIR CONDIMENTS BEFORE THEIR MEAL? Do you truly KNOW for a FACT that "NO ONE" DOES? Have you even TRIED to ask a customer? I am willing to be you NEVER HAVE, so HOW in the world can you say "NO ONE DOES", if you NEVER TRIED TO ASK?
Actually, I have asked. They would rather wait. Have YOU EVER TRIED TO ASK??? |
coorslite
New member
Username: coorslite
Post Number: 358
Registered: 10-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Wednesday, May 31, 2006 - 11:34 pm: |
|
sweetcatriona... honey we are talking to a wall made of mayo. Doesn't listen, will never understand anything that anyone tries to explain to it. It's a freak that is so lonely and so depressed that it takes it out on us. And I think it's here so that we can feel better about ourselves. Doesn't the fact that we are not it make you feel better? It does me. Knowing that we can talk about what we go threw. Care about each other. Forgive mistakes. Smile. Laugh. Hope for the best and if it doesn't come, understand better times are coming. We work hard at what we do and we know that we are honest kind good people. It will never have what we have and it's jealous. It will never understand that because it has no comprehension of anything but itself. The insults and name calling it does to all of us is just it's insane way of saying how ignorant and jealous it is of us. Would be sad but those that are too ignorant to learn and take advice from others deserve no sympathy. LOA is just a jealous, selfish, demanding waste of the air we need to breathe. It has insulted everyone on this board and bitterwaitress too. No one takes anything it says seriously. It is a joke that never ends. |
|