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vozveratu
New member
Username: vozveratu
Post Number: 304
Registered: 01-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Friday, June 17, 2005 - 11:26 am: | 
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I've never heard any harsh or weird ones, but this one was told by a manager when he worked for a steakhouse.
Family of 20 was in the private party room having dinner. The older man, 60+ years passed out and emergency was called. They had to bring in the stretcher to take him out. They pronounced him dead before they wheeled him out. Sad, but true.
Another table in the restaurant told the manager (before they knew anything) that they refused to pay for anything because with all the stuff going on, their night was ruined.
Manager response, "Well, I'm sorry about the inconvenience, and I'll be happy to take care of that for you. I'll be sure to tell the family who's father has just died, that you were upset and inconvenienced." Walked away.
Wish I had been there to slap them upside the head for being jerks about this unfortunate situation.
Peace
PS: Any other stories to share? |
thegirl
New member
Username: thegirl
Post Number: 19
Registered: 04-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Friday, June 17, 2005 - 12:38 pm: |
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I had a guy refuse to pay for his porterhouse because the woman at the table next to him, and I quote, "ruined my night with all of her moaning and groaning. You'd think she'd just stay home if she was going into labor!"
The lady at the next table went into preterm labor...she was, I think 7 months pregnant. Her water didn't break, but she was in major pain as she was leaving...and sure she moaned a little. Who wouldn't?
My manager took their dinners to the hospital since they left during the salad, comping them of course.
She had a girl, and came in 6 months later to thank us for being so kind. |
vozveratu
New member
Username: vozveratu
Post Number: 306
Registered: 01-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Friday, June 17, 2005 - 01:36 pm: |
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Had a customer look at our wine list and, I quote, "What's the owner's name? I want to call him and show him how to make a real wine list. This one sucks!"
Ok, so what am I suppose to do now? I told a manager who came by the table. Who knows what happened. Jerk.
PS: Our wine list does suck...hehehe.
Peace |
shaug8
New member
Username: shaug8
Post Number: 10
Registered: 05-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Friday, June 17, 2005 - 11:21 pm: |
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just adding on to the last post. Why do guests think it's our fault if the selection doesn't apease them. We cannot control what is offered where I work. Saying the wine list sucks or that we need to start carrying some type of dish kinda makes me feel bad, in the fact that a: I have no control of this issue and b: they make the server feel stupid because of what the restraunt has for a selection.
In extream cases I give out the phone# to our corporate office and say if you want it that bad call these guys, their the one that can fix the issue. We are one of those huge corporations that are in every state and canada, so yelling at me won't do any good. I just wish people would understand. Thanks for letting me vent, peace. |
teleburst
New member
Username: teleburst
Post Number: 942
Registered: 06-2003
Rating: N/A
Votes: 0 (Vote!) | | Posted on Saturday, June 18, 2005 - 08:12 am: |
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"Is the rack of lamb really lamb"?
I swear to god.
I thought to myself, "No, it's a McLamb, cleverly processed to look like a rack of lamb". |
vozveratu
New member
Username: vozveratu
Post Number: 307
Registered: 01-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Saturday, June 18, 2005 - 10:16 am: |
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Working out in the patio,
"Excuse me, can you do something about the bugs?!"
"Sure, let me call mother nature and tell her to get her lazy butt off the couch and get these bugs in a better place."
Peace |
teleburst
New member
Username: teleburst
Post Number: 943
Registered: 06-2003
Rating: N/A
Votes: 0 (Vote!) | | Posted on Saturday, June 18, 2005 - 10:34 am: |
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I've always liked, "Do you know where the bathroom is"?
...or even better, "Do you have a bathroom"? |
jammie
New member
Username: jammie
Post Number: 612
Registered: 06-2003
Rating: N/A
Votes: 0 (Vote!) | | Posted on Saturday, June 18, 2005 - 11:48 am: |
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I like "How long will it take to order a pizza?" About 3 seconds, but it takes 10 minutes to cook.
Also the lady drinking hot coffee and complianing about the stiffling hot conditions. I sugggested a glass of ice water, to help. But it wasnt the coffee helping her to overheat.
Just yesterday, a lady wanted to know what she could drink for a headache. (Mixed drink) Advil and a glass of water. Does anybody else know the mirical mixed drink to get rid of a headache?
We offer 4 differnt kinds of pizza, thats it. Everyday somebdy will ask is this all you have? No we really have a 12 page list of gourmet selections we keep it a secret.Reserved for special guests only, and your not.
Wow, that was nice to let all that out. |
scarlett
New member
Username: scarlett
Post Number: 652
Registered: 01-2003
Rating: N/A
Votes: 0 (Vote!) | | Posted on Saturday, June 18, 2005 - 09:02 pm: |
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I had a woman come in and say "I was here a few years ago and had a special. You didn't wait on me. What did I have?" (I kid you not! I mean, I know I'm part Gypsy, but I don't read minds.)
Then there was a the woman who asked if our whole baby flounder was boneless....
And then there was the guy who said "I'll have what I always have on Good Friday"...Like I remember what you have one night a year???
Ya wonder how these people find their way to the bathroom at night!
~"Imagine if they gave a war and nobody came."~
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nuvola09
New member
Username: nuvola09
Post Number: 456
Registered: 11-2004
Rating: N/A
Votes: 0 (Vote!) | | Posted on Sunday, June 19, 2005 - 12:30 am: |
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"I'll have a glass of red wine." - Stupid Guest
"Redwood Creek or Blackstone?" - me
"Yes, one of those." - SG
"I'll have that." points to picture on the menu. Umm, are we in kindergarten?
A woman orders iced coffee. I give it to her and she says, "Oh, this is too much." So, you want less for your money? Crazy.
And this one comes strait from a friend of a friend who worked at Disney in Florida:
"When does the 3 o'clock parade start?"
For a while he entertained the idea of saying, "Hold on a second," and heaving out a huge binder. After flipping through for a minute or so, he'd finally say, "Ahh yes, here it is: 3 o'clock."
"Some people have yoga, I have waitressing." - unknown
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nuvola09
New member
Username: nuvola09
Post Number: 457
Registered: 11-2004
Rating: N/A
Votes: 0 (Vote!) | | Posted on Sunday, June 19, 2005 - 12:38 am: |
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Oh, and to add on to Crazy Statements among waitstaff, we currently have a fad at my Applebee's regarding restaurant slang terms.
86 _________, sub _________.
86 me, sub better waiter.
86 working late, sub fun times.
86 hunger, sub fajitas.
86 legs crossed, sub panty shot (unfortunately, this refers to me when I was wearing a skirt that was a bit too short....)
And here's a good joke that my boyfriend (who I work with, obviously) pulled on me last night. He was chatting it up with some friends that were sitting in my section. I grabbed a check off another table then turned to them, counting the money. I said sarcastically, "Oh, I love getting stiffed." He says, "Oh yes she does, I can vouch for that," and runs away. Haha, bastard.
"Some people have yoga, I have waitressing." - unknown
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linda
New member
Username: linda
Post Number: 204
Registered: 02-2003
Rating: N/A
Votes: 0 (Vote!) | | Posted on Monday, June 20, 2005 - 07:49 am: |
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I got this question from a FELLOW SERVER...
"What kind of fish is in our cod basket?"
Duh... |
vozveratu
New member
Username: vozveratu
Post Number: 308
Registered: 01-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Monday, June 20, 2005 - 08:54 am: |
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Idiot, "Can I have the zinfindel?"
Me, "Red or white?"
Idiot proven, "Pink."
Hehehe
Peace |
trevorparsons
New member
Username: trevorparsons
Post Number: 8
Registered: 05-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Monday, June 20, 2005 - 11:46 am: |
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My favorite:
"Would you like something to drink?"
"No, I'll just have water."
Another amazing one:
"Do your salads have lettuce in them?"
(note: our menu's descriptions list all the other items in the salads, such as carrot, dates, etc. assuming people understand the concept of a salad) |
trevorparsons
New member
Username: trevorparsons
Post Number: 9
Registered: 05-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Monday, June 20, 2005 - 12:28 pm: |
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(This may be a long post, you've been warned)
Had a wonderful trashy, classless, mannerless table this past saturday night. They were awful right from the get-go, so as their stay went by I got a little more fiesty with them. Highlights include:
1. Filet mignon ordered well done
2. New York Strip ordered mid-well
3. Request for A1 sauce
4. Endless ordering of Bud Light and Kers Light (Coors, that is)
5. Ordered Raymond Amberhill Chardonnay (piss water, $5.95/glass) ... no white zin though!
6. I suggested the calamari as an app and they asked what it was. They were disgusted when they found out it was squid and were insulted I would suggest they order it.
7. "I want" ... "bring me" ... "give me"
Points of dialog b/t me and the table ...
Them: "Did you know we haven't ordered yet?"
Me: "Yes, b/c not only are your menus still in front of you, but also b/c I have been taking care of you and I hope I would know such a thing."
Them: "So what's this shang hai thing up here?"
Me: "It's our signature preparation in which they steam the fish of your choosing with ginger, scallions, and just a touch of salt and pepper. When prepared shang hai, your fish also comes with sauteed spinach and white sticky rice."
Same guy: "So does that come with anything then?"
Me: "Yes, sauteed spinach and white sticky rice."
Same guy: "And what sides come with it?"
Me: "... sauteed spinach and white sticky rice."
(And no, I am not making this up. That is verbatim.)
Upon delivery of their entrees ...
Them: "Do you have steak sauce?"
Me: "Yes, we have A1 that we are happy to bring out upon request."
Them: "Well how come you didn't bring it out, you know we ordered steaks."
Me: "I'm sorry, it's not brought out unless it is specifically requested by a guest. All our steaks are prime cuts and most people opt to not use any sauce on them." (pushing it a little)
Them: "Why wouldn't someone want steak sauce?"
Me: "B/c some people feel it masks the true flavor of the steak."
Them: "What do you mean?" (ok, enough already)
Me: "It ruins the steak. I will be right back with your A1."
I return with the A1, as I set it down on the table ...
Me: "Miss, is temperature of well done on your filet to your liking? And how about the mid-well New York strip?"
When I first greeted them, they informed me it was one lady's birthday. I put on my best acting face, pretending I cared, then said, "Well then you deserve a little something special. Save room for dessert b/c of course we offer a complimentary item for you--your pick from our dessert menu." Fast-forward to the end of their meal ...
Them: "We'll take the checks." (2 questions arise)
Me: "Oh, no one cared for dessert?" looking specifically at the birthday lady.
Them: "No, we're all full."
Me: "We could do it to-go even."
Them: "No, thanks." (a rare word for them)
Me: "Ok, so did you care for separate checks?" noting the plural usage earlier.
Them: "Yes" ... dead silence for three seconds
Me: "... ok, and how would you like them split?"
Them: "By couple."
Let's note that they were sitting male/female/male /female/male/female/male/female and were all around the same age.
Me: "I'm sorry, and that would be who exactly?" finally getting it out of them.
As I bring out the split checks, the birthday lady's husband says, "Don't you do anything special for her birthday?" This is when I damn near lost it.
Me: "Yes, as I said earlier, we offer a complimentary dessert for our guests celebrating their birthday. You all opted to pass on dessert and I even offered to have it made to-go for you, but you told me you didn't care to do so."
Him: "Well, is it free?"
Me: "Complimentary, yes, sir."
Him: "Well all right, then bring it on! Honey, what do you want?"
She gets the key lime pie to-go. As I come back with her 'free' dessert all boxed up (complete with plastic ramekins of our key lime couilis, crushed macadamia nuts, and plasticware), she looks at me kinda of oddly.
Her: "Can I ask you something?" hesitantly.
Me: "Absolutely."
Her: "How long have you worked here?" ... oh this bitch.
Me: "Actually miss, since day one," with a smug smile.
Her: "Oh ... well how long has that been?"
Me: "Since mid-October."
Her: "... oh."
Payment recap time. First let's note that four of the five paid with cash. When I picked up the payments I said, "I will be right back with your credit voucher and everyone else's change," to which no response whatsoever was given. Took me a few minutes to make change with four cash payments that all paid with large bills. As I returned the only people left were the credit card payers and one other couple, who then looked at me like I was crazy and said, "I don't need change!" and as I was placing the other books on the table he grunted at me, "Neither do they!"
Total bill was $279. They split it five ways. The tips were as follows:
$7 on 72
$6 on 70
$4 on 76
$10 on 61 (oddly enough, the only polite couple at the table, big surprise)
Doing the math, that's $27 on 279.
Sometimes I am so completely blown away by people that it's not even upsetting or frustrating, it's simply amazing. I feel nothing but endless pity for people like this; for those who have lived their life all these years and seemingly never learned a single thing about how things in life work. Forget the awful tips, I wasn't expecting anything but. I'm sure my statements played a part in that, and believe me, I'm quite all right with that.
But seriously, is there any hope for people like this? Not just in restaurants, but in life? |
nuvola09
New member
Username: nuvola09
Post Number: 462
Registered: 11-2004
Rating: N/A
Votes: 0 (Vote!) | | Posted on Monday, June 20, 2005 - 01:59 pm: |
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Jesus Christ, that story it a topper. I have seen just as bad, I do understand why you get so angry. I do too, when I am forced to wait on people like that.
How old did you say they were? They sound like early 20s. Middle-class kids who got everything handed to them and they like to pretend that they are high class. But are totally uneducated on how things work. Idiots.
"Some people have yoga, I have waitressing." - unknown
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vozveratu
New member
Username: vozveratu
Post Number: 311
Registered: 01-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Monday, June 20, 2005 - 02:02 pm: |
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Excellent detail. Amost feels like I was there. Hehe, I can see your face with every question asked. Must have been fun. Not!
Peace |
tricky
New member
Username: tricky
Post Number: 19
Registered: 05-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Monday, June 20, 2005 - 02:16 pm: |
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Trevor, I feel your pain. Literally. All of us have had that exact table and that exact conversation, especially "what about the lettuce?" part. Sure, some very upscale restaurants have salads that contain no lettuce -- but the ingredient list is far different than carrots, cherry tomatoes, cucumber, pine nuts and dates tossed in a poppyseed vinaigrette, and (y)our place of employment is nowhere near that upscale -- in menu, ambience or environment.
Some people need to be given a test before they're allowed in the door! |
trevorparsons
New member
Username: trevorparsons
Post Number: 10
Registered: 05-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Monday, June 20, 2005 - 11:40 pm: |
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Nuvola,
They actually all appeared to be in their early 40s. But a blind man would probably guess they were all 13 years old.
Tricky,
It still catches me off guard initially when I read your posts that are so on-point with my environment--takes me a second to remember we're on the same page. Btw, nothing in writing yet, but I'll be going into management in '06. |
jammie
New member
Username: jammie
Post Number: 615
Registered: 06-2003
Rating: N/A
Votes: 0 (Vote!) | | Posted on Tuesday, June 21, 2005 - 07:16 am: |
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Trevor, I know you were not shocked with the tip. Inbred redknecks.
Where I was waiting tables at the airport we offered a salad. Chicken, cheese and nut salad and described below. I had numerous people ask what chicken cheese was? What?
It described the cooked chunks of lemon pepper chicken, a three cheese blend , with assorted nuts.Along with the veggies and dressings to choose from.
Sorry guys the food pyramid now has a lump in it, because we have added chicken cheese. |
tricky
New member
Username: tricky
Post Number: 20
Registered: 05-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Tuesday, June 21, 2005 - 08:26 am: |
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LOL Trevor. I KNEW where you worked when I read your first post at bw. It perfectly described all of the restaurants I'd had contact with; so I completely know what you mean. It totally caught me off guard that someone else might know "Yes is the answer, what's the question?"
It's a great company to be in management with. Good luck to you! |
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