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leslielk
New member
Username: leslielk
Post Number: 1
Registered: 11-2007
Rating: N/A
Votes: 0 (Vote!) | | Posted on Tuesday, November 27, 2007 - 05:07 pm: | 
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I have been reading Lords_of_acid's posts, then went ahead to read her blogs. I think you are all very mean to this woman who is only asking for decent service. I have to admit, I have had many of the same problems as she has had and I think she has some very good points. If only the waiters and waitresses in the restaurants around me would take some of her advise and learn to PRIORITIZE instead of doing too many things at once so they can't get all their requests correct!
My ex and I used to go out to eat often, because he could afford it, but now I often stay in by myself and cook. But whenever I do go out, I am reminded how difficult it is to communicate with my server because they never seem to be paying any attention to me! And I think that's rude! I never thought of putting any of my complaints in a blog or a message board, but maybe I will. It seems time consuming, so maybe I'll just bounce around Lords_of_acid's blogs and stuff.
Anyway, I just want to say, BACK OFF LORDS AND TAKE SOME OF HER ADVISE! |
goldenfoxx
Member
Username: goldenfoxx
Post Number: 179
Registered: 10-2004
Rating: N/A
Votes: 0 (Vote!) | | Posted on Tuesday, November 27, 2007 - 06:41 pm: |
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You obviously havent been reading Lords post very carefully. Im still trying to figure out how she types with her jacket the ties behind her back. She must dictate.
Dont forget your medication Lords. |
ribeyeofyourdreams
New member
Username: ribeyeofyourdreams
Post Number: 9
Registered: 11-2007
Rating: N/A
Votes: 0 (Vote!) | | Posted on Tuesday, November 27, 2007 - 09:36 pm: |
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I'm not going to be talked to like a dog by someone who has never done my job! I'm not going to be called mean and uncaring and lazy because I was running 7 tables and didn't have time to bring some damn mayo out before the food! I'm not going to have some non-server tell me how to do my job when I do it well and make great money at it, because she didn't get a few sides of ranch from someone 5 years ago that she remembers the servers name and the date it happened and the price and every other detail. I'm not going to be called a criminal over rounding down on some change or rounding up. Screw Lords, she spammed my blog with 200+ comments. I'm sorry that we HAVE to multi-task, as required by the restaurants in which we work. I'm sorry that sometimes a drink gets dropped off at the table next to yours, or on the way to yours, when you ordered your side of ranch first, but sometimes that's the way it goes. Stop whining. |
lords_of_acid
Advanced Member
Username: lords_of_acid
Post Number: 903
Registered: 01-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Tuesday, November 27, 2007 - 11:17 pm: |
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Ribeye
“I'm not going to be talked to like a dog by someone who has never done my job!”
Starters, you are thief by keeping change you have NO PERMISSION to keep that is NOT YOURS YET, so YES, I can talk to you just like a “CRIMINAL” that you are.
Secondly, I DO NOT HAVE TO DO YOUR JOB TO KNOW WHAT MISTAKES I RECEIVE AT MY TABLE AND HOW IF IT WOULD BE “ME”, I WOULD ******PREVENT***** THEM FROM GETTING TO THE CUSTOMER. I wouldn’t be so UNCARING AND LAZY ASS LIKE YOU NOT TO MAKE AN EXTRA TRIP TO BRING THE MAYO BEFORE THE FOOD COMES OUT SO THE CUSTOMER ISN’T WAITING TO EAT THEIR FOOD CONSIDERING THE CUSTOMER IS TIPPING **ME**, NOT THE RUNNER. See, I would take ***RESPONSIBILITY*** for my own tip and not be ***DEPENDENT*** on others for my income unlike you do. I would PREVENT the customer from getting the mistakes that I could prevent them from receiving. THAT should be the server’s GOAL!
“I'm not going to be called mean and uncaring and lazy because I was running 7 tables and didn't have time to bring some damn mayo out before the food!”
BS you don’t have TIME, when you CAN do things in ORDER OF REQUESTS! IT DOESN’T TAKE 15 minutes to get a side of mayo no matter if you have to hunt down a new jar even. Even if you had problems at other tables, 15 minutes is a long enough time to get 1 side of mayo. So STOP WITH THIS BS OF “DON’T HAVE TIME” BS! My servers MAKE the time to do it for me when I requests quite a bit more than just one condiment to please me to make their nice tip. I even have sometimes condiments brought to me before an appetizer and some before an entrée. I request it to be brought separately due to the fact that some appetizers are quick coming out so if they get all condiments for both the appetizer and the entrée, they might not beat the appetizer getting to my table that way.
“'m not going to be called a criminal over rounding down on some change or rounding up.”
When you take money away from customers you have NO PERMISSION to take their money away from them, that’s a CRIME and you KNOW IT! It’s LAZINESS that’s making you not want to return ALL CHANGE. You have NO RIGHTS to keep change that isn’t yours just as NO ONE ELSE DOES that works at ANY OTHER PLACE such as a grocery store or McDonald’s. I don’t see them keeping my change, SO WHY THE HELL SHOULD YOU JUST BECAUSE YOU MAKE TIPS YOU FEEL YOU HAVE A RIGHT TO KEEP PEOPLE’S MONEY? WHY are you that LAZY to get it for them?
“I'm sorry that sometimes a drink gets dropped off at the table next to yours, or on the way to yours, when you ordered your side of ranch first, but sometimes that's the way it goes. Stop whining.”
You have 100% control over that. YOU KNOW “WHO” PLACED THEIR ORDER FIRST. There’s NO EXCUSE to hand someone theirs first that was second. You say “Sometimes that’s the way it goes”, well your tip will be going, going, gone which sometimes that’s the way it goes. You treat me like crap like my time isn’t just as important as someone else’s, your tip will suffer the consequences. It may not be a complete stiff, but it sure will not be 15% even for being RUDE. Sure it’s not in a verbal way, but it’s through actions. You know the saying “Actions speak louder than words?” It’s the truth! |
vitalryan
Intermediate Member
Username: vitalryan
Post Number: 285
Registered: 03-2006
Rating: N/A
Votes: 0 (Vote!) | | Posted on Tuesday, November 27, 2007 - 11:40 pm: |
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Lords,
Here is something that happens every day I serve.
-Table A sits first
-Table B sits 2 minutes later
-I take Table A's and B's drink order at the same time.
-Drop off Table B's drinks first, even though they ordered 2nd
-Return to A, drop off drinks and take dinner order.
Now, I dropped off B's drinks FIRST because I wanted to finish my trip at Table A's so I was ready to take their order first.
Don't say I shouldn't have taken both drink orders at the same time, that would be assinine and would make Table A and B's service take TWICE as long...
What is the solution here? |
goldenfoxx
Member
Username: goldenfoxx
Post Number: 181
Registered: 10-2004
Rating: N/A
Votes: 0 (Vote!) | | Posted on Wednesday, November 28, 2007 - 12:34 am: |
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What are you 5...I placed my order first so nanananan....ME ME ME
Go to your room...no dinner for you and no 12 sides of ranch. |
leslielk
New member
Username: leslielk
Post Number: 2
Registered: 11-2007
Rating: N/A
Votes: 0 (Vote!) | | Posted on Wednesday, November 28, 2007 - 05:43 am: |
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I understand that Lords is a bit like a child and doesn't completely understand how to form a sentence or use proper punctuation... But I agree with things she is saying! Honestly, I thought she'd be more excited to learn that someone actually agreed with her. I've seen the way you and many others flame her when she speaks her mind.
I have also seen challenges for her to become a server herself so that she may change her views. If I agree with her on her points, should I become a server too and "walk in your shoes?" Considering I just came out of divorce, I had been thinking of picking up an extra job, part time. I think I would do just fine as a server. |
mamaroach
New member
Username: mamaroach
Post Number: 2
Registered: 11-2007
Rating: N/A
Votes: 0 (Vote!) | | Posted on Wednesday, November 28, 2007 - 06:11 am: |
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Do you go into a place of business expecting bad service? Do you always look for the least offensive thing and have fits? I've never been a server, hopefully will be starting job soon, after I test drugs, I mean, take drug test 
But, I have worked in customer service for over 25 years. All my career I have gotten kudos and excellent reviews for customer service and I have dealt with every kind of customer. On the other end of the scale, when I go out, I appreciate excellent customer service, but don't expect it every time. Especially if a place is uber busy. I'm not going to get all the attention, there may be a mistake or two, but I'm not going to obsess and write a novel about it. We deal with humans and all their baggage. Who knows why someone forgets something..or promises and doesn't deliver. It happens occasionally. I do however remember the great service I get and always let the managers know. In any job..customer service is about efficiency, accuracy and friendliness. If you go somewhere just gunning for mistakes..or a chip on your shoulder just 'knowing' you are going to get crappy service, you probably will. If I'm dealing with someone snarky..I'll admit I don't give my BEST service, why should I? No matter what I do, it somehow won't measure up. I've also tried the other tactic, of bending over backwards to make an unhappy customer happy, like a challenge. Sometimes it works, but again, if their mindset is to have a crappy day and crappy service..they'll think that's what they got. Maybe look for the good in people who assist you and not always the negative. Is the place uber busy? Are they honestly trying to do everything you need? Are they human and sometimes make mistakes? I've had my off days..and thank goodness for understanding people who didn't have a fit over it. I'm sorry there are worse things going on in my life than getting some mayo 2 minutes after my meal. If I can't deal with something like that, how on earth can I deal with all the other crap life brings? I'd be on meds and locked up. Life happens...get over yourself, not everyone is out to get you. And fling me a couple donuts..mmmm donuty |
teleburst
Senior Member
Username: teleburst
Post Number: 1609
Registered: 06-2003
Rating: N/A
Votes: 0 (Vote!) | | Posted on Wednesday, November 28, 2007 - 08:34 am: |
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"I have also seen challenges for her to become a server herself so that she may change her views. If I agree with her on her points, should I become a server too and "walk in your shoes?" Considering I just came out of divorce, I had been thinking of picking up an extra job, part time. I think I would do just fine as a server".
I think you might do fine as a server, but not if you follow much of lord's advice. By the second week it would be clear why. In fact, it would become clear based on the way that you are trained is that you can't do things "strictly in order". You do things in order all right, but it's in the order that allows you to be the most efficient for *all* of your tables, and in real life, rarely does it allow you to wait on people as if they were "in a line". It just doesn't happen that way. Lords refuses to listen to those of us who do this day in and day out. If you go into serving, refuse to listen to us at your own peril.
Just my two cents. |
goldenfoxx
Member
Username: goldenfoxx
Post Number: 183
Registered: 10-2004
Rating: N/A
Votes: 0 (Vote!) | | Posted on Wednesday, November 28, 2007 - 07:27 pm: |
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leslielk ... I highly recommend serving. Despite many things that you might have read on this board...many servers love working at thier jobs (it beats many cubilces and other types) but you will see what we are talking. |
gbowen99
Intermediate Member
Username: gbowen99
Post Number: 318
Registered: 06-2007
Rating: N/A
Votes: 0 (Vote!) | | Posted on Thursday, November 29, 2007 - 12:03 pm: |
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"many servers love working at <strike>thier</strike> their jobs (it beats many <strike>cubilces</strike> cubicles and other types) but you will see what we are talking"
Murky as your sentence is the point is taken. No doubt many servers love their jobs. I am sure the ones that love their jobs want to make a carrier out of waiting tables far out weigh the ones that just wait tables to get by. It would be interesting to see the percent of career waiters vs working (just to get by) waiters. Then the percent of happy waiters in each category.
(Message edited by gbowen99 on November 29, 2007) |
ribeyeofyourdreams
New member
Username: ribeyeofyourdreams
Post Number: 14
Registered: 11-2007
Rating: N/A
Votes: 0 (Vote!) | | Posted on Thursday, November 29, 2007 - 12:11 pm: |
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I'm a career server, and I make good money at it. My bills are paid, and I still live comfortably. I enjoy my job very much, despite all the Lords like people I have to deal with that try to make my nights a living Hell.
BTW, waiter and waitress are very outdated terms. |
gbowen99
Intermediate Member
Username: gbowen99
Post Number: 321
Registered: 06-2007
Rating: N/A
Votes: 0 (Vote!) | | Posted on Thursday, November 29, 2007 - 12:21 pm: |
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"BTW, waiter and waitress are very outdated terms."
Just because something is outdated does that mean we should stop using it? Who gets to claim something is outdated?
http://en.wikipedia.org/wiki/Waiter
http://www.wikihow.com/Be-a-Waiter
Looks like "waiter and waitress" are still pretty current to me. |
ribeyeofyourdreams
New member
Username: ribeyeofyourdreams
Post Number: 15
Registered: 11-2007
Rating: N/A
Votes: 0 (Vote!) | | Posted on Thursday, November 29, 2007 - 01:19 pm: |
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Regardless of a Wikipedia article, they're still outdated, and most servers know this. |
gbowen99
Intermediate Member
Username: gbowen99
Post Number: 325
Registered: 06-2007
Rating: N/A
Votes: 0 (Vote!) | | Posted on Thursday, November 29, 2007 - 03:21 pm: |
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So who old must something be to consider it outdated and in need of reform? |
vitalryan
Intermediate Member
Username: vitalryan
Post Number: 291
Registered: 03-2006
Rating: N/A
Votes: 0 (Vote!) | | Posted on Thursday, November 29, 2007 - 03:32 pm: |
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When it's not a normally used term anymore. Even in the restaurants, it's called the "server schedule" etc....
This is something pretty stupid to argue about. I don't agree that it's as outdated as ribeye suggests though |
gbowen99
Intermediate Member
Username: gbowen99
Post Number: 326
Registered: 06-2007
Rating: N/A
Votes: 0 (Vote!) | | Posted on Thursday, November 29, 2007 - 04:04 pm: |
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"When it's not a normally used term anymore."
I see and hear the term waiter and waitress used all the time. Normally I hear waiter/waitress at least once when I go out to eat. It really depends on your personal lexicon. |
paid_up
New member
Username: paid_up
Post Number: 44
Registered: 01-2007
Rating: N/A
Votes: 0 (Vote!) | | Posted on Friday, November 30, 2007 - 10:59 am: |
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Where ever I go , even being seated, the terms are waitress and waiter are used. Are you looking for terms in the realm of janitor who is now a custodial engineer or an environmental re-claimer. Lets start a post for new names for waiters and waitresses. |
teleburst
Senior Member
Username: teleburst
Post Number: 1627
Registered: 06-2003
Rating: N/A
Votes: 0 (Vote!) | | Posted on Friday, November 30, 2007 - 11:11 am: |
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No, basically looking for terms that are non-gender specific.
And while waiter has a "gentile, urbane" sort of image attached to it, waitress can have a lightly more demeaning or dismissive quality to it. The traditional image of a waiter brings tuxedoes to mind whereas waitress usually calls to mind hash slingers or women who are doing the job because they have no alternative.
Note that I'm not saying that these terms actually represent reality, but they are commonly expressed. Frankly, I don't care one way or another (just don't call me waitress!), but I use server because it's gender neutral and culturally more neutral as well. |
porkrind
Junior Member
Username: porkrind
Post Number: 65
Registered: 07-2005
Rating: N/A
Votes: 0 (Vote!) | | Posted on Friday, November 30, 2007 - 01:42 pm: |
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teleburst: "Gentile"
In the unforgettable words of Inigo Montoya . . . "You keep using that word. I do not think it means what you think it means."
;-)
(Sorry, but I can't turn up a perfectly good opportunity to quote from "The Princess Bride")
PorkRind
The Crunchy Other White Meat Byproduct
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teleburst
Senior Member
Username: teleburst
Post Number: 1630
Registered: 06-2003
Rating: N/A
Votes: 0 (Vote!) | | Posted on Friday, November 30, 2007 - 02:13 pm: |
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Actually, since my mom was one and my dad wasn't, I actually DO know the word. And since my dad wasn't one, technically I guess I am one, although I wasn't raised as one.
But that was a genteel way of correcting me <g>. |
puregold
New member
Username: puregold
Post Number: 2
Registered: 12-2007
Rating: N/A
Votes: 0 (Vote!) | | Posted on Tuesday, December 04, 2007 - 11:59 am: |
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I use both server and waitress. I like the word waitress actually and am not the slightest bit offended if someone refers to the fact that I'm a female who waits on them. |
realdeal
New member
Username: realdeal
Post Number: 29
Registered: 10-2007
Rating: N/A
Votes: 0 (Vote!) | | Posted on Monday, February 18, 2008 - 01:27 pm: |
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lords_of_acid : You seem to have the mistaken idea that you are the only person in the restaurant that has displeasure of having you there. Yes sometimes it does take 15 minutes or more to get a simple item because, shock of shock there are other people ahead of you, and yes they are just as important as you are.
As to you not tipping or tipping badly because you are unhappy with the service you recieve, who cares?!? Personally I would give you a large tip, if you would just leave.
Since you find the service you get so poor and you are such a horrible customer, why don't you just do yourself and the world a favor and eat at home. I am sure that we can all get by without your nasty temper and your $2 tip.
To everyone else, arguing with this lords_of_acid person makes as much sense as arguing with a wall. |