Post Number: 1210
|Posted on Wednesday, April 08, 2009 - 08:13 am: |
As the scale of the restaurant gets higher, the responsibility of the server also increases. I seriously doubt people who eat at French Laundry as EVER gotten a wrong entree or has been poured the wrong wine. It's a dedicated communication between the front of the house and the back along with managers, matre d', etc.
Now Chili's, guess what? Your going to get the occasional mishap of the foodrunner brining out the wrong food, or the server being swamped with drink orders from 3 different tables. I'm not defending poor service, but in a hustle and bustle type of atmosphere, there are bound to be mistakes.
Want to tip 10% because you waiting longer on a steak that was overcooked, by all means; go ahead. Your experience was diminished and if the only recourse is to take it out on the server, that's your choice.
My choice would be to discuss with the manager. Not only are you going to be given a new steak, but based on the time it takes, he may comp it off. Free Meal, baby.
So yeah Paid-up, pay for your steak, stiff the server and walk out feeling all high and mighty; or talk with a manager, get a free steak and tip the server. Everyone is happy. Oh, sorry. Forgot, it's all about you, isn't it?
Kelly, I agree with the statement on servers being responsible. Food runners can't be relied on 100%, but they are there to keep the food from 'dying' in the window. You probably don't want cold food either, unless it's a salad.
So the server is to do a quality check when the food comes out. Server can immediately fix it if the food runner brought a burger out instead of the chicken sandwich you ordered.
I think I've said this in the past; don't tip below average because of mistakes, tip based on the service. If the server fixes those mistake quickly with upbeat personality and stays in constant communication with managers when a mistake happens, they should be tipped average.
Now if the server is blatenly making mistakes; taking an order without writing it down, not checking on you, not refilling drinks, getting your order wrong (Usually you can tell the difference between wrong thing brought and wrong thing ordered), being rude or short because they are busy, etc. This would mostly result in a very low tip.