Post Number: 2
|Posted on Monday, May 01, 2006 - 04:32 am: |
An add on to the first post-
This story is so similar to the first, I am not going into major detail. Another Sunday night, another 7 top, similar age, lots of steaks, late at night, steaks ALL overcooked to death....
I hadn't done well that night, and that was my only big check, almost $150. No gratuity. When I realized that ALL the food was ruined, I felt awful. I was really upset, ordered recooks for them. They decided that it was too late, and they didn't want to wait, they wanted to leave. My manager comped their ENTIRE $150 dollar check. My table was going to leave hungry though, and they were so nice.
When I dropped the comped check, I apologized again. This might sound corny, or fake, but whatever, it's true. I actually started tearing up a little when I dropped the check. I tried to hide it, but they saw how upset I was. They started telling me "It's ok, we know it's not your fault!!!" I told them I should be trying to make THEM feel better, not the other way around. I didn't actually cry, but it was close.
They left me $40, and they didn't even get to eat. I still feel bad for that, I can't believe they left that much. They were so sweet...